2/10 Terrible
Melissa
Traveled with partner
Jun 11, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting place infested with active bugs/roaches. Bugs every where all over the place even in the fridge & bed, reeked of pesticides/chemicals, mold and more bugs in the kitchen. Very nasty. We checked in and walked back out. We never stayed there and THEY REFUSE TO GIVE US A REFUND! Dispite our trip being covered by insurance. They refuse ANY kind of refund! We’ve called Orbitz nonstop and the property manger refuses to comply to receive a refund. The uncleanliness is unethical and should be illegal to rent and advertise.
I booked this room because Orbitz review were indicating 4 star stay. However this was not the case. This is a condo/ independent property rather than a hotel. There isn’t a property manager on site so there was no one to address the problems and concern. Upon check in we walked into the property and were instantly hit with a strong odor of chemicals which we believe were pesticides. Because there were active bugs/roaches crawling around the entire place! On the bed, headboard, in the living area, and in the kitchen and inside the fridge. Under the sink was disgusting had mold, old water residue, and more bugs. Once we did a walk through and saw the disgusting place we instantly walked back out because there’s no way we would stay there (since I went we’re going to Miami for surgery). Orbitz and the property owner refuse to provide a refund although we had insurance on the trip. Over $700 spent SAVE YOUR MONEY and stay at the Marriott down the street.
Melissa
Stayed 7 nights in Jun 2025
