I disliked that the amenities where split between 2 locations.
Nice rooms, nice pools, nice hotel overall. But there's one ice machine in the entire hotel and it doesn't work. The hotel wifi is unstable, and the air conditioner in our room couldn't get the temperature below 73. Not ideal in Miami heat.
the room is never properly cleaned, and not every day, I am really disappointed, even though the location was perfect.
Clean rooms. Close to no front desk service (they don't answer the phone), no bottled water and no milk or cream for coffee. Also one of the two elevators did not work the entire tie
We stayed here on spring break and couldn't be more happy! The customer service was great! Upon entering our double suite room we noticed that the AC in on suite wasn't working. We called downstairs and they quickly moves us to another double suite. The property is beautiful! Will definitely recommend to family and friends.
service is really bad. hours until they answers phone calls. no one to help by the pool\beach area.. really upsetting
They couldnt care less about their guests. nobody was at the front desk when i arrived. had to wait for an hour for someone to give me keys. they didnt clean the room as they simply forgot. nobody picks up the phone when you call, terrible service and not worth it!
Overall property was great What i didnt like was check out was 11 and i qent back to my room at 1045 am and they turned over the room already for next guest but im sorry not b4 11
Location and room condition. Surfside is indeed one of the best location in South Florida.
Well, the rooms were very average- nothing special, nothing notable- just blah. For the price, I expected more than average. The hot water (even all the way hot) was warm enough to be adequate but barely. I am sorry to say that there were little blood spots on one of the pillow cases the day we checked in- that was gross. It seemed clean though- maybe a staff person had a small cut on their hand and accidentally got some blood on the pillow case when changing it and didn’t notice? The television kept winking in and out and randomly turning off and the wifi wasn’t strong enough to mirror our devices so we could even watch Netflix without constant lagging. I wouldn’t get a room here again, that’s for sure!
The hotel is very nice. The lobby is beautiful and the rooftop pools are really nice. The service was a little slow but the food was delicious. The staff was very friendly. If you are looking for bells and whistles in the pool you will not find it here. Just basic dunking pool. The beach chair and towel service is really nice, but I wish there was someplace near by offering water activities, paddle boards, water bikes, parasailing, jet skis. There is nothing like that available near by. We stayed at the West location. The rooms were very nice, but no place to unpack your clothes. No dressers and no place in the master bath to hang up wet towels. I would definitely recommend this place and would come back for another vacation.
DO NOT STAY HERE. I GOT CUT WITH GLASS ON THE BOTTOM OF MY FOOT. ARROGANT MANAGER SCOTT HUNG UP WHILE TALKING TO ME. TOLD ME TO CONTACT ORBITZ FOR MY CREDIT AND THEN WHEN I DID ORBITZ SAID SCOTT TOLD THEM NOT TO REFUND ME. POOR CUSTOMER SERVICE. WAITED FOR MY ROOM FROM 12-5:22. GOT LUGGAGE AT 6:09. STAY ELSE WHERE AND YOU WILL BE HAPPY.
Staff has rude attitude and nobody cares about guests
When we checked out we realized that the door in our room going to other room next door was open that means ppl Cld have gone in. Pretty spooky!! The checkout 11 am is very strict if you are late they charge money..
The hotel has terrible service and is very under staffed . The staff was not helpful at all and it’s impossible to get a manager. Very disappointed with my stay I expected a lot better . They closed one of the pools for a week and it was mayhem. The property I was in (West) has no food or beverage service at all . It seems like management and ownership don’t really care about customer satisfaction.
Grand Beach Hotel Surfside West places you next to Surfside Beach and within a 5-minute walk of other popular sights like Bal Harbour Beach. This 73-room, 3.5-star hotel welcomes guests with 2 outdoor pools and conveniences like an outdoor pool and free in-room WiFi.
Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
All 73 air-conditioned rooms provide coffee makers, safes, and phones. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and bathrobes. Ironing boards and wardrobes or closets are other standard amenities.
Built in 2014, the brand new Grand Beach Hotel Surfside West features 2 outdoor pools, an outdoor pool, and a fitness center. Valet parking is available for USD 44.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a spa tub, free WiFi in public areas, and express check-out.
I disliked that the amenities where split between 2 locations.
Nice rooms, nice pools, nice hotel overall. But there's one ice machine in the entire hotel and it doesn't work. The hotel wifi is unstable, and the air conditioner in our room couldn't get the temperature below 73. Not ideal in Miami heat.
Dear Valued guest, we appreciate you staying with us and your review of the hotel. We are pleased to read you have spent an overall joyful vacation on property and have found both the pools, guest rooms and hotel grounds to be nice and welcoming. It is our understanding you had higher expectations with regards to certain aspects of your visit, so please accept our most sincere apologies, if we fell below expectations in some areas of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service and amenities we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.
the room is never properly cleaned, and not every day, I am really disappointed, even though the location was perfect.
Dear Valued guest, we appreciate you staying with us and your review of the hotel. We deeply regret that we did not more fully deliver an outstanding experience and apologize for any issues you experienced. It is our understanding you had higher expectations with regards to housekeeping service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.
Clean rooms. Close to no front desk service (they don't answer the phone), no bottled water and no milk or cream for coffee. Also one of the two elevators did not work the entire tie
Dear Valued guest, thank you for reviewing your stay with us. We apologize for any inconvenience you might have experienced during your visit to our property. We appreciate your feedback, as it helps us look for new ways to enhance the guest experience; we therefore would like to thank you again for your review of the hotel and for sharing your experience.
We stayed here on spring break and couldn't be more happy! The customer service was great! Upon entering our double suite room we noticed that the AC in on suite wasn't working. We called downstairs and they quickly moves us to another double suite. The property is beautiful! Will definitely recommend to family and friends.
Dear Valued guest, thank you for giving Grand Beach Hotel Surfside West the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.
service is really bad. hours until they answers phone calls. no one to help by the pool\beach area.. really upsetting
Dear Valued guest, we would like to thank you for not only choosing to stay with us, but also for your precious time giving your feedback. Please allow us to deeply apologize for the troubles you encountered while staying with us. We strive to create a comfortable atmosphere with a strong attention to detail and follow up, and to hear that this was not the case in the duration of your stay is extremely disappointing. We would like to thank you for bringing this matter to our attention, as it is only through such constructive feedback that we are able to continually improve the service that we offer our guests. We hope that we can have the opportunity to show you what our property is known for, should your travels bring you back to the Miami area.
They couldnt care less about their guests. nobody was at the front desk when i arrived. had to wait for an hour for someone to give me keys. they didnt clean the room as they simply forgot. nobody picks up the phone when you call, terrible service and not worth it!
Dear Valued guest, we would like to thank you for not only choosing to stay with us, but also for your precious time giving your feedback. Please allow us to deeply apologize for the troubles you encountered while staying with us. We strive to create a comfortable atmosphere with a strong attention to detail and follow up, and to hear that this was not the case in the duration of your stay is extremely disappointing. While we will certainly be following up on your feedback with the according management teams at the hotel, we truly wish you had alerted us of your concerns in the duration of your visit, as this would have allowed us to address any shortcomings without delay and thus give you the chance to enjoy a more satisfying rest of your experience on property. Should you decide to return and give us another chance to restore your faith in our hotel please let us know if you experience any issues and we will be more than happy to accommodate you accordingly so you can feel more comfortable.
Overall property was great What i didnt like was check out was 11 and i qent back to my room at 1045 am and they turned over the room already for next guest but im sorry not b4 11
Dear Israel, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside West. We are glad you have had an overall great experience on property. Please accept our apologies if we failed in meeting your expectations in some aspects of your experience upon departure. We appreciate you alerting us of these and are hopeful that this would not prevent you from choosing to join us again in the future.
Dear Guest, We thank you for staying with us and sharing your score of your stay. If there is anything that we could do to improve we welcome your comments. We hope we will get another opportunity to welcome you and address any concerns you may have had. Kind regards,
Dear Guest, We thank you for staying with us and for your score on your stay. If there is anything else that you can share so we can improve upon our score we would welcome your feedback. We hope we get another opportunity to welcome you. Kind regards,
Dear Valued guest, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside West. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.