Location and room condition. Surfside is indeed one of the best location in South Florida.
Well, the rooms were very average- nothing special, nothing notable- just blah. For the price, I expected more than average. The hot water (even all the way hot) was warm enough to be adequate but barely. I am sorry to say that there were little blood spots on one of the pillow cases the day we checked in- that was gross. It seemed clean though- maybe a staff person had a small cut on their hand and accidentally got some blood on the pillow case when changing it and didn’t notice? The television kept winking in and out and randomly turning off and the wifi wasn’t strong enough to mirror our devices so we could even watch Netflix without constant lagging. I wouldn’t get a room here again, that’s for sure!
The hotel is very nice. The lobby is beautiful and the rooftop pools are really nice. The service was a little slow but the food was delicious. The staff was very friendly. If you are looking for bells and whistles in the pool you will not find it here. Just basic dunking pool. The beach chair and towel service is really nice, but I wish there was someplace near by offering water activities, paddle boards, water bikes, parasailing, jet skis. There is nothing like that available near by. We stayed at the West location. The rooms were very nice, but no place to unpack your clothes. No dressers and no place in the master bath to hang up wet towels. I would definitely recommend this place and would come back for another vacation.
DO NOT STAY HERE. I GOT CUT WITH GLASS ON THE BOTTOM OF MY FOOT. ARROGANT MANAGER SCOTT HUNG UP WHILE TALKING TO ME. TOLD ME TO CONTACT ORBITZ FOR MY CREDIT AND THEN WHEN I DID ORBITZ SAID SCOTT TOLD THEM NOT TO REFUND ME. POOR CUSTOMER SERVICE. WAITED FOR MY ROOM FROM 12-5:22. GOT LUGGAGE AT 6:09. STAY ELSE WHERE AND YOU WILL BE HAPPY.
Staff has rude attitude and nobody cares about guests
When we checked out we realized that the door in our room going to other room next door was open that means ppl Cld have gone in. Pretty spooky!! The checkout 11 am is very strict if you are late they charge money..
The hotel has terrible service and is very under staffed . The staff was not helpful at all and it’s impossible to get a manager. Very disappointed with my stay I expected a lot better . They closed one of the pools for a week and it was mayhem. The property I was in (West) has no food or beverage service at all . It seems like management and ownership don’t really care about customer satisfaction.
This hotel was perfect. The rooms were huge much bigger then I expected for a standard room! This one is the “hub hotel” one so the food and drinks is servered across the street at their main hotel but honestly it wasn’t a big deal. You save so much for just staying here and walking across for those amenities. Your allowed to use everything at their main hotel across the street. I will definitely be back.
Everything was wonderful... friendly staff, great food... I’d stay here again and again!
The beach and facilities where abruptly closed with hardly any notification on Thursday. We wanted specifically a beach facility. They should have notified the guests before booking of the private party that they have scheduled.
My room confirmation rate was not respected initially. It was a nightmare.
Great hotel. Everything was perfect. It was clean and the service was amazing. The beach, pool and the area everything is fantastic. Highly recommended
simple and conviniens, clean and simpaty. i recomand to stay their.
No room service available, you have to cross the street to the next grand beach hotel to eat at the restaurant. I was under the impression there was room service available, restaurant in the hotel, spa however it's all in the next hotel. On top of that even after a prepaid reservation you must have $100 per night for them to hold. 5 nights =$500 and you will not find out until check in time. Also there is a$ 27.75 resort fee per day. The hotel looks nice and is comfortable. Some of the staff are great but some are not so nice. Overall the hotel was nice but I was disappointed what was promised.
There was ONE person working at the front desk. Everything took FOREVER. Be prepared to have long wait times, and if you're on vacation and don't mind it- then it's cool, if you do mind it- it's frustrating. Otherwise, hotel was roomy and clean.
Grand Beach Hotel Surfside West places you next to Surfside Beach and within a 5-minute walk of other popular sights like Bal Harbour Beach. This 73-room, 3.5-star hotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and a fitness center.
Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
All 73 air-conditioned rooms provide coffee makers, safes, and phones. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and bathrobes. Ironing boards and wardrobes or closets are other standard amenities.
Guests staying at Grand Beach Hotel Surfside West enjoy access to 2 outdoor pools, a fitness center, and a spa tub. Valet parking is available for USD 44.00 per night. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas and express check-out.
Location and room condition. Surfside is indeed one of the best location in South Florida.
Well, the rooms were very average- nothing special, nothing notable- just blah. For the price, I expected more than average. The hot water (even all the way hot) was warm enough to be adequate but barely. I am sorry to say that there were little blood spots on one of the pillow cases the day we checked in- that was gross. It seemed clean though- maybe a staff person had a small cut on their hand and accidentally got some blood on the pillow case when changing it and didn’t notice? The television kept winking in and out and randomly turning off and the wifi wasn’t strong enough to mirror our devices so we could even watch Netflix without constant lagging. I wouldn’t get a room here again, that’s for sure!
The hotel is very nice. The lobby is beautiful and the rooftop pools are really nice. The service was a little slow but the food was delicious. The staff was very friendly. If you are looking for bells and whistles in the pool you will not find it here. Just basic dunking pool. The beach chair and towel service is really nice, but I wish there was someplace near by offering water activities, paddle boards, water bikes, parasailing, jet skis. There is nothing like that available near by. We stayed at the West location. The rooms were very nice, but no place to unpack your clothes. No dressers and no place in the master bath to hang up wet towels. I would definitely recommend this place and would come back for another vacation.
DO NOT STAY HERE. I GOT CUT WITH GLASS ON THE BOTTOM OF MY FOOT. ARROGANT MANAGER SCOTT HUNG UP WHILE TALKING TO ME. TOLD ME TO CONTACT ORBITZ FOR MY CREDIT AND THEN WHEN I DID ORBITZ SAID SCOTT TOLD THEM NOT TO REFUND ME. POOR CUSTOMER SERVICE. WAITED FOR MY ROOM FROM 12-5:22. GOT LUGGAGE AT 6:09. STAY ELSE WHERE AND YOU WILL BE HAPPY.
Staff has rude attitude and nobody cares about guests
When we checked out we realized that the door in our room going to other room next door was open that means ppl Cld have gone in. Pretty spooky!! The checkout 11 am is very strict if you are late they charge money..
The hotel has terrible service and is very under staffed . The staff was not helpful at all and it’s impossible to get a manager. Very disappointed with my stay I expected a lot better . They closed one of the pools for a week and it was mayhem. The property I was in (West) has no food or beverage service at all . It seems like management and ownership don’t really care about customer satisfaction.
