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Grand Beach Hotel Surfside West

3.5 out of 5.0

Grand Beach Hotel Surfside West

3.5 out of 5.0
Overview Reviews Amenities & Policies
9418 Collins Avenue, Surfside, FL
1-844-663-2269
3.0
out of 5
Average Guest Review
See all 17 reviews
Room cleanliness 3.0
Service & staff 3.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

Well, the rooms were very average- nothing special, nothing notable- just blah. For the price, I expected more than average. The hot water (even all the way hot) was warm enough to be adequate but barely. I am sorry to say that there were little blood spots on one of the pillow cases the day we checked in- that was gross. It seemed clean though- maybe a staff person had a small cut on their hand and accidentally got some blood on the pillow case when changing it and didn’t notice? The television kept winking in and out and randomly turning off and the wifi wasn’t strong enough to mirror our devices so we could even watch Netflix without constant lagging. I wouldn’t get a room here again, that’s for sure!

The hotel is very nice. The lobby is beautiful and the rooftop pools are really nice. The service was a little slow but the food was delicious. The staff was very friendly. If you are looking for bells and whistles in the pool you will not find it here. Just basic dunking pool. The beach chair and towel service is really nice, but I wish there was someplace near by offering water activities, paddle boards, water bikes, parasailing, jet skis. There is nothing like that available near by. We stayed at the West location. The rooms were very nice, but no place to unpack your clothes. No dressers and no place in the master bath to hang up wet towels. I would definitely recommend this place and would come back for another vacation.

DO NOT STAY HERE. I GOT CUT WITH GLASS ON THE BOTTOM OF MY FOOT. ARROGANT MANAGER SCOTT HUNG UP WHILE TALKING TO ME. TOLD ME TO CONTACT ORBITZ FOR MY CREDIT AND THEN WHEN I DID ORBITZ SAID SCOTT TOLD THEM NOT TO REFUND ME. POOR CUSTOMER SERVICE. WAITED FOR MY ROOM FROM 12-5:22. GOT LUGGAGE AT 6:09. STAY ELSE WHERE AND YOU WILL BE HAPPY.

Staff has rude attitude and nobody cares about guests

When we checked out we realized that the door in our room going to other room next door was open that means ppl Cld have gone in. Pretty spooky!! The checkout 11 am is very strict if you are late they charge money..

The hotel has terrible service and is very under staffed . The staff was not helpful at all and it’s impossible to get a manager. Very disappointed with my stay I expected a lot better . They closed one of the pools for a week and it was mayhem. The property I was in (West) has no food or beverage service at all . It seems like management and ownership don’t really care about customer satisfaction.

This hotel was perfect. The rooms were huge much bigger then I expected for a standard room! This one is the “hub hotel” one so the food and drinks is servered across the street at their main hotel but honestly it wasn’t a big deal. You save so much for just staying here and walking across for those amenities. Your allowed to use everything at their main hotel across the street. I will definitely be back.

Everything was wonderful... friendly staff, great food... I’d stay here again and again!

The beach and facilities where abruptly closed with hardly any notification on Thursday. We wanted specifically a beach facility. They should have notified the guests before booking of the private party that they have scheduled.

My room confirmation rate was not respected initially. It was a nightmare.

Great hotel. Everything was perfect. It was clean and the service was amazing. The beach, pool and the area everything is fantastic. Highly recommended

simple and conviniens, clean and simpaty. i recomand to stay their.

No room service available, you have to cross the street to the next grand beach hotel to eat at the restaurant. I was under the impression there was room service available, restaurant in the hotel, spa however it's all in the next hotel. On top of that even after a prepaid reservation you must have $100 per night for them to hold. 5 nights =$500 and you will not find out until check in time. Also there is a$ 27.75 resort fee per day. The hotel looks nice and is comfortable. Some of the staff are great but some are not so nice. Overall the hotel was nice but I was disappointed what was promised.

There was ONE person working at the front desk. Everything took FOREVER. Be prepared to have long wait times, and if you're on vacation and don't mind it- then it's cool, if you do mind it- it's frustrating. Otherwise, hotel was roomy and clean.

9418 Collins Avenue Surfside FL

Hotel highlights

  • Walking distance to Surfside Beach and Bal Harbour Shops
  • Free WiFi in rooms and public areas
  • 2 outdoor pools
  • Fitness center

Located in North Beach, Grand Beach Hotel Surfside West is within a 5-minute walk of Surfside Beach and within 15 minutes of other popular attractions like Bal Harbour Shops. This 73-room, 3.5-star hotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and a fitness center.


Dining

Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels and pay movies. Beds sport Egyptian cotton sheets and the bathroom offers bathrobes. Other standard amenities include an iPod dock, a sofa bed, and a coffee maker.


Property features

Guests staying at Grand Beach Hotel Surfside West enjoy access to 2 outdoor pools, a fitness center, and a spa tub. Valet parking is offered for USD 44.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. This hotel also has free WiFi in public areas.

Room options

Standard Suite, 1 King Bed

King 1 | Sleeps 4
from $172

Suite, 2 Bedrooms, 2 King Beds

King 2 | Sleeps 4

Standard Suite, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Grand Beach Hotel Surfside West

Everyone (12) Couples (2) Family (2)
3
Partner Couples

Well, the rooms were very average- nothing special, nothing notable- just blah. For the price, I expected more than average. The hot water (even all the way hot) was warm enough to be adequate but barely. I am sorry to say that there were little blood spots on one of the pillow cases the day we checked in- that was gross. It seemed clean though- maybe a staff person had a small cut on their hand and accidentally got some blood on the pillow case when changing it and didn’t notice? The television kept winking in and out and randomly turning off and the wifi wasn’t strong enough to mirror our devices so we could even watch Netflix without constant lagging. I wouldn’t get a room here again, that’s for sure!

By on Apr 7, 2019

4
Everyone

By on Apr 2, 2019

4
Families

The hotel is very nice. The lobby is beautiful and the rooftop pools are really nice. The service was a little slow but the food was delicious. The staff was very friendly. If you are looking for bells and whistles in the pool you will not find it here. Just basic dunking pool. The beach chair and towel service is really nice, but I wish there was someplace near by offering water activities, paddle boards, water bikes, parasailing, jet skis. There is nothing like that available near by. We stayed at the West location. The rooms were very nice, but no place to unpack your clothes. No dressers and no place in the master bath to hang up wet towels. I would definitely recommend this place and would come back for another vacation.

By on Apr 2, 2019

1
Families

DO NOT STAY HERE. I GOT CUT WITH GLASS ON THE BOTTOM OF MY FOOT. ARROGANT MANAGER SCOTT HUNG UP WHILE TALKING TO ME. TOLD ME TO CONTACT ORBITZ FOR MY CREDIT AND THEN WHEN I DID ORBITZ SAID SCOTT TOLD THEM NOT TO REFUND ME. POOR CUSTOMER SERVICE. WAITED FOR MY ROOM FROM 12-5:22. GOT LUGGAGE AT 6:09. STAY ELSE WHERE AND YOU WILL BE HAPPY.

By on Mar 6, 2019

1
Partner Couples

Staff has rude attitude and nobody cares about guests

By on Feb 27, 2019

4
Friends

When we checked out we realized that the door in our room going to other room next door was open that means ppl Cld have gone in. Pretty spooky!! The checkout 11 am is very strict if you are late they charge money..

By on Feb 14, 2019

1
Everyone

The hotel has terrible service and is very under staffed . The staff was not helpful at all and it’s impossible to get a manager. Very disappointed with my stay I expected a lot better . They closed one of the pools for a week and it was mayhem. The property I was in (West) has no food or beverage service at all . It seems like management and ownership don’t really care about customer satisfaction.

By on Jan 30, 2019

2
Everyone

By on Jan 2, 2019

4
Everyone

By on Oct 15, 2018

5
Everyone

This hotel was perfect. The rooms were huge much bigger then I expected for a standard room! This one is the “hub hotel” one so the food and drinks is servered across the street at their main hotel but honestly it wasn’t a big deal. You save so much for just staying here and walking across for those amenities. Your allowed to use everything at their main hotel across the street. I will definitely be back.

By , from New york on Sep 14, 2018

Grand Beach Hotel Surfside West

9418 Collins Avenue, Surfside, FL 33154