I chose this hotel for a one night stay before my cruise. I chose this hotel out of hundreds because it was a suite for a great price, and pictures looked nice. I arrived slightly early from the airport, waited on line for 30 minutes and was advised that the room was not ready and to come back when I receive a text to check in. It was also at this point that I was told that there are free shuttles every 30 minutes to the cruise port, only to find out later that this was information to the airport, not the cruise port. I went to eat lunch with my family in your restaurant when I received a text to come to the check in counter. Well, there were only 2 people working at check in and a tremendous line, which was not moving. I asked a staff member who was walking by what was going on and that I already waited 30 minutes on a line a couple of hours ago and now I’m waiting another 30 minutes and the line wasn’t even moving. She was so rude and said you have to wait to check in and advised me that one of the workers at check in just started today. He had no idea what he was doing and the one trying to help him was the only other person working at check in. When I finally entered my room, there was a note by the tv saying this was a pet friendly room. For someone that does not have pets, the last thing I want is to be in a hotel room that allows pets. That’s disgusting and it smelled in there. I am not able to write anymore, but there were more concerns.
Room very big but is time for renovate baths, breakfast absolutely great, parking paid for guest NOT GOOD!
Nice breakfast. The check in process was very complicated. The check out was nice.
During our stay they never cleaned the room, never changed the towels and never picked up the trash. On several occasions I requested towel and the hotel had no towels available. I also asked for sheets and they never brought them. Trash in the hallways and they do not have COVID protocol. The breakfasts were good but there was nowhere to sit for breakfast as they did not have staff to clean the tables quickly. The treatment was lousy. If you want to go to the beach they don't lend you towels. For me it was a bad experience in all aspects. I paid very expensive for what the hotel really offers.
Great food and drinks Rooms need an upgrade very outdated with lots of plumbing issues
We reserved 4 rooms with 2 double beds each. When we arrived late at night we were informed because we went through a third party, Orbitz, that those rooms were gone and we got what was left over. We had families of six people in each room, and were given king rooms instead. I didn’t realize that going through Orbitz we would be treated this way. Also after our cruise we had reservations again at this hotel. We arrived at 1:00, again with a large family group of 21 people 13 of those being children, and again because we went through Orbitz was given lowest priority and waited until 4:00 for our rooms to be cleaned. The hotel is right under flight path and right next to a train station so it was loud. Also there was a boxing match at this time in the area. People arrived at 1:00 am and were VERY loud in the inside area, and woke us all up. When I mentioned this when we checked out the girl at the front desk said she arrived at work and it was really loud. I don’t know why they didn’t ask them to be quiet for all the other guests sleeping. Also 2 elevators didn’t work so we were always waiting long periods to get up and down. For the money we paid we were disappointed in the service and facility, older run down rooms, and treatment especially being a Hilton property. We have stayed at Embassy Suites before. The breakfast was good and the gentleman taking us back and forth to the airport was very friendly.
Great location walking distance to a lot of restaurants bars Bayside marketplace easy to get around close to the water close to the cruise terminal great place
Horrible experience
Smooth and fast registration. Very nice facility.
When you walk in the lobby it looks beautiful. I get to the front desk and they canceled my room without notification. They said they had one room available, they were going to go check on it, which was odd. My room was terrible. The floors were soaking wet. They knew something was wrong with that room. I laid my suitcase down not knowing and it got ruined along with the clothes inside. I complained at the front desk which they couldn’t do anything about it since they overbooked all the rooms. What a nightmare. Room was very outdated. Smelled like mildew.
We always enjoy Embassy Suites anytime we have to fly in and out of somewhere.
Typical Embassy Suites, nice for a one night stay.
Had 3 of 5 elevators out of operation. Great breakfast as always, thankfully. Staff could not locate luggage carts to help move in/out. Need to make them trackable when bad customers hold the carts.
Good service Great breakfast and bar courtesy
Very friendly staff. clean hotel, Not much to do around here.Very close to the airport.
One of our rooms was not clean. The bathroom smelled like urine.
Too much airport noise, and right next to railroad tracks. Will not use this property again (also paying for internet EXTRA is a joke!)
The room was filthy. There was hair around the sink. There was a vacuum filter thrown under bed and this is a pet friendly hotel but no one seems to properly clean it before someone else checks in because my room had poop in it!.. gross. Also the refrigerator was broken and when I called for help with it they changed it w new one and then changed it again when I was out of the room and left all my food out on the counter to spoil.
Embassy Suites by Hilton Miami International Airport places you within a 15-minute drive of popular attractions such as Vizcaya Museum and Gardens and Lincoln Road Mall. This 318-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a free airport shuttle, and a gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and designer toiletries. Other amenities include kitchenettes, balconies, and sofa beds.
At Embassy Suites by Hilton Miami International Airport, guests enjoy an outdoor pool, a gym, and WiFi in public areas. Parking is USD 22 per night (USD 27 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include a 24-hour business center, a computer station, and express check-out.
I chose this hotel for a one night stay before my cruise. I chose this hotel out of hundreds because it was a suite for a great price, and pictures looked nice. I arrived slightly early from the airport, waited on line for 30 minutes and was advised that the room was not ready and to come back when I receive a text to check in. It was also at this point that I was told that there are free shuttles every 30 minutes to the cruise port, only to find out later that this was information to the airport, not the cruise port. I went to eat lunch with my family in your restaurant when I received a text to come to the check in counter. Well, there were only 2 people working at check in and a tremendous line, which was not moving. I asked a staff member who was walking by what was going on and that I already waited 30 minutes on a line a couple of hours ago and now I’m waiting another 30 minutes and the line wasn’t even moving. She was so rude and said you have to wait to check in and advised me that one of the workers at check in just started today. He had no idea what he was doing and the one trying to help him was the only other person working at check in. When I finally entered my room, there was a note by the tv saying this was a pet friendly room. For someone that does not have pets, the last thing I want is to be in a hotel room that allows pets. That’s disgusting and it smelled in there. I am not able to write anymore, but there were more concerns.
Room very big but is time for renovate baths, breakfast absolutely great, parking paid for guest NOT GOOD!
Thank you for your review and feedback. We are happy to see that you loved our complimentary breakfast and that you enjoyed the spacious rooms. We try to keep the parking rates as low as possible compared to other hotels in Miami, being such a bug city parking is on high demand.
Nice breakfast. The check in process was very complicated. The check out was nice.
Thank you for your review, Lilibeth. We are glad you enjoyed our complimentary breakfast. We sincerely apologize for the check in inconvenience, we are happy to read that the check out was nice. We hope to welcome you back soon.
During our stay they never cleaned the room, never changed the towels and never picked up the trash. On several occasions I requested towel and the hotel had no towels available. I also asked for sheets and they never brought them. Trash in the hallways and they do not have COVID protocol. The breakfasts were good but there was nowhere to sit for breakfast as they did not have staff to clean the tables quickly. The treatment was lousy. If you want to go to the beach they don't lend you towels. For me it was a bad experience in all aspects. I paid very expensive for what the hotel really offers.
Thank you for letting us know about your stay, Denisse. We are disappointed to see that we didn’t meet your expectations and we failed to provide the service that you deserve. We will work harder on improving and making sure those issues are properly addressed. We hope to be able to make it up to you and provide the 10/10 service you deserve.
Great food and drinks Rooms need an upgrade very outdated with lots of plumbing issues
Thank you for your review and feedback. We are glad you enjoyed the food and drinks. We are working on improving the rooms, we truly apologize for the inconvenience. We will make sure to fix all areas needed.
We reserved 4 rooms with 2 double beds each. When we arrived late at night we were informed because we went through a third party, Orbitz, that those rooms were gone and we got what was left over. We had families of six people in each room, and were given king rooms instead. I didn’t realize that going through Orbitz we would be treated this way. Also after our cruise we had reservations again at this hotel. We arrived at 1:00, again with a large family group of 21 people 13 of those being children, and again because we went through Orbitz was given lowest priority and waited until 4:00 for our rooms to be cleaned. The hotel is right under flight path and right next to a train station so it was loud. Also there was a boxing match at this time in the area. People arrived at 1:00 am and were VERY loud in the inside area, and woke us all up. When I mentioned this when we checked out the girl at the front desk said she arrived at work and it was really loud. I don’t know why they didn’t ask them to be quiet for all the other guests sleeping. Also 2 elevators didn’t work so we were always waiting long periods to get up and down. For the money we paid we were disappointed in the service and facility, older run down rooms, and treatment especially being a Hilton property. We have stayed at Embassy Suites before. The breakfast was good and the gentleman taking us back and forth to the airport was very friendly.
Thank you for your feedback and review, Paula. We sincerely apologize for the inconveniences you experienced during your stay. We will follow up with the team and address these issues properly. We apologize if other guests were loud. We are glad you enjoyed our complimentary breakfast and that you were able to enjoy our complimentary airport ride.
Great location walking distance to a lot of restaurants bars Bayside marketplace easy to get around close to the water close to the cruise terminal great place
Thank you for your review and recent stay. We look forward to hosting you again soon.
Horrible experience
We are disappointed to see that you were not satisfied with your experience. We hope to learn more about your stay and to be able to make it right.
Smooth and fast registration. Very nice facility.
Thank you for your recent stay, Luis. We hope to serve you again.
When you walk in the lobby it looks beautiful. I get to the front desk and they canceled my room without notification. They said they had one room available, they were going to go check on it, which was odd. My room was terrible. The floors were soaking wet. They knew something was wrong with that room. I laid my suitcase down not knowing and it got ruined along with the clothes inside. I complained at the front desk which they couldn’t do anything about it since they overbooked all the rooms. What a nightmare. Room was very outdated. Smelled like mildew.
We are so sorry to hear about your experience. This is not acceptable and ww would like to follow up with you and well as address this issue. Manager is aware and we will be working on a solution.
Thank you for letting us know about your stay. We sincerely apologize for the inconvenience you experienced with the wait at check in. We are doing our best at hiring more staff as it’s been a common challenge in the hospitality industry since the pandemic. We also apologize for your pet friendly room. We can assure you the rooms are cleaned and disinfected properly. We apologize if we didn’t meet your expectations. We will follow up with our team. We hope you were able to enjoy our complimentary breakfast and our evening reception.