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"Room was clean property was nice. Did not like the fact that you had to purchase a tube for the lazy river and our building was quite the hike to anywhere but overall a nice property to stay"

"Our experience at this hotel was extremely disappointing and unacceptable. We booked specifically for the family amenities, especially the slides and lazy river, only to find out AFTER check-in that they were closed. Nobody informed us beforehand or during check-in, and had we known, we never would have booked here. The staff and supervisors were very unprofessional, dismissive, and completely unapologetic throughout our stay. One of our children had a nosebleed that left blood on the floor, and not only did nobody check on her wellbeing, staff told us there was nobody available to assist or clean it. The blood remained there for the rest of our stay, which was unsanitary and unacceptable. The most concerning issue was a raccoon freely roaming around the children’s pool area, taking guests’ food and going through belongings while children were nearby. Staff only attempted to shoo it away with a broom multiple times and never contacted wildlife control or properly addressed the safety concern. Between the hidden amenity closures, poor customer service, lack of cleanliness, and unsafe conditions, this was one of the worst hotel experiences we’ve had. I would not recommend staying here."

"After a wonderful 4-day stay at the Gaylord Palms, we couldn’t extend our time there and needed a new place strategically located in the middle of our planned travels. Price wasn’t an issue for us, but we were pleasantly surprised by the lower cost here. Unfortunately, that’s where the pleasant surprises ended. Westgate Lakes is essentially an apartment complex converted into a resort, and it shows. The initial presentation is nice, but once you look closer, you notice builder-grade doors and cheap materials throughout. When we got to our room, things went downhill fast: plumbing issues, no water pressure, and a missing handheld shower wand. There were no full-size mirrors, and despite specifically requesting a quiet location, the noise continued until 1:00 a.m. Honestly, the whole place felt sketchy at best. Cleanliness was a real problem. The hallways were dirty, and there were dirty diapers and food left on the steps leading into our room. There were plenty of other issues, but the bottom line is we will never stay here again. For some, the low price might outweigh these problems—but not for us. "