Loved staying here. It was quiet and convenient. Very clean.
The delivery robot was pretty cool.
location was great, pizza restaurant staff great, front desk staff was unprofessional looking and acting. On their phones, hoods up on their sweatshirts, not engaging or helpful.
The hotel was nice. Also, the location was nice as well.
staff was excellent. liked the breakfast. Could use more storage in room.
I did not appreciate parking charge
Hotel was very clean and updated. Breakfast was great! Room was very small (King bed) but worked for two people. Downside was the mini fridge was extremely mini. Hard to fit much in it and there are no microwaves in the rooms so you have to go down to lobby to heat up leftovers. Fire alarms went off at 2:30AM and we were evacuated due to smoke/burning rubber in an elevator. As we were evacuating, a hotel employee told us (as we were all going down the stairs) that he "heard someone just pulled the fire alarm on purpose" and that he "thought everything was ok and to go back to our rooms," all while we are smelling burning rubber/smoke. Staff should be encouraged to not insert their "thoughts" when fire alarms are going off and there is clearly something wrong. It was already chaotic trying to get all floors' guests down one stairwell and he certainly didn't need to express what his thoughts were when he clearly didn't know. All in all it was a nice hotel.
Great facility and location
Very clean and quiet. Nice place to stay.
Was clean, liked soap dispensers in bathroom. Enjpyed the casino.
Great experience at deadwood except for defiant people not wearing masks. Overall a pleasant experience.
Very clean, but terrible bagged breakfast my orange was rotten, we had a cereal bar and bottle of water..I understand COVID is happening but breakfast could be way better. Parking cost $15 a day
Took an hour to find the girl for the front desk to check in.
Tru by Hilton Deadwood, SD places you within a 10-minute stroll of Days of '76 Museum and Cadillac Jacks Casino. This 108-room hotel welcomes guests with conveniences like free breakfast, a casino, and a 24-hour gym.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect 55-inch LCD TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, free local calls, and ironing boards are also available. Housekeeping is available on request.
Guests staying at Tru by Hilton Deadwood, SD enjoy access to a casino, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 14.95 per day. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Loved staying here. It was quiet and convenient. Very clean.
The delivery robot was pretty cool.
Thank you for staying with us and taking the time to write a review for our hotel, we really appreciate it! We love our robot Benson, we are so happy the folks that stay with us are enjoying his service too!
location was great, pizza restaurant staff great, front desk staff was unprofessional looking and acting. On their phones, hoods up on their sweatshirts, not engaging or helpful.
Thank you for bringing this to our attention, so we can address immediately!
Thank you for the feedback!
The hotel was nice. Also, the location was nice as well.
Thanks for staying with us. We appreciate your feedback!
staff was excellent. liked the breakfast. Could use more storage in room.
Thank you for staying with us and for your input! We hope to host your stay again soon!!
I did not appreciate parking charge
Thank you for staying with us! We appreciate the feedback
Thank you for the feedback!
Thank you for the feedback!
Hotel was very clean and updated. Breakfast was great! Room was very small (King bed) but worked for two people. Downside was the mini fridge was extremely mini. Hard to fit much in it and there are no microwaves in the rooms so you have to go down to lobby to heat up leftovers. Fire alarms went off at 2:30AM and we were evacuated due to smoke/burning rubber in an elevator. As we were evacuating, a hotel employee told us (as we were all going down the stairs) that he "heard someone just pulled the fire alarm on purpose" and that he "thought everything was ok and to go back to our rooms," all while we are smelling burning rubber/smoke. Staff should be encouraged to not insert their "thoughts" when fire alarms are going off and there is clearly something wrong. It was already chaotic trying to get all floors' guests down one stairwell and he certainly didn't need to express what his thoughts were when he clearly didn't know. All in all it was a nice hotel.
Thanks for staying with us. We appreciate your feedback fully and do apologize about the inconvience!
Thank you for your kind review. We hope to see you again soon!