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GrandStay Residential Suites - Rapid City

2.5 out of 5.0

Recent guest reviews

My daughters and I took a trip to the Black Hills and found this hotel Orbitz and couldn't be more pleased! It was clean, the staff was so friendly, the breakfast was delicious, and we loved the kitchen in our room! It was so great and I will definitely come back when in the area!

Was nice hotel. Only problem was we booked a whirlpool tub and it did not work. Told clerk at checkout about the issue but she made no attempt to resolve the issue with us.

Room was clean and well stocked. Pool was small but in great condition. Other guests were enjoying the outdoor area and there didn't seem to be problems. Other guests were considerate, and there were no problems. Staff was nice.

While you can’t beat the price for two bedrooms and a small kitchen, there are some things lacking: breakfast was high carb, no eggs or meat or fruit (save for a few tired apples), pool is L-shape and hard for fitness, gym is three very worn cardio pieces without weights or mats, and the walls are SO THIN. I haven’t heard some of those sounds since college.... (gasp!)

We used the Grandstay as our "home base" for our travels. The location is perfect to go south, north and east. The hotel staff was incredible. Breakfast was good.

The staff was great, location was ideal, amenities were amazing. Highly recommend and will stay again! Beds were comfortable, plenty of pillows that were of good quality. Spacious clean and quiet.

Very nice hotel. The staff was very friendly and gave good run down of the hotel. The free breakfast had many choices including cheese omelets and ham. Room was spacious and clean.

Had a great stay. We had everything we needed. The staff was friendly.

We loved this place! The room was very spacious with a nice small kitchen. It was very clean! They also accommodated us spending an extra night at the last minute. The breakfast was very nice as was the pool and hot tub. They have a very nice grill, and basketball courts in the back yard. I couldn't suggest it more highly.

Overall I was pleased with the facility and staff. Everyone was friendly and helpful. The room was comfortable and housekeeping kept them very clean. The walls are a bit thin, so if you have noisy neighbors, you will easily hear them. The motel was conveniently located to restaurants, retail and grocery stores. It is just minutes from downtown, which is a fun place. The disappointments... The "hot" breakfast. That means a waffle maker and some pretty nasty sausage. We stayed 5 nights and there were eggs only 1 morning and then they were very mediocre at best. If you like protein, this is not the place for you. Carb heaven. The pool was about the size of a large whirlpool, but it was clean. The workout room consisted of a treadmill, rowing machine and a stationary bike in a very small room. Overall, it was good for the price.

This hotel was great! We had the 2 bedroom suite which was perfect for our family and very reasonably priced. We got carry out from local restaurants & took it back to the hotel, which was so much less stressful. We even made our own mac & cheese for the kids in the kitchen.

The hotel was great and the staff was awesome. Had a great time.

Very good hotel. Usually nobody at front desk but they appear quickly when you ring for them. Stayed three nights. There was food remnants we asked to be vacuumed but they were still there. And the room was not made up at all the second day, just totally passed over. Far from the main town but Rapid City is small so not too bad. Clean and spacious.

I recommend this hotel! it's a really great choice, and people there are very friendly.

Friendly staff, nice pool and hot tub. Only complaint was they seemed to have no full time desk person. Sign on desk by the phone says dial O for service.

Loved GrandStay Residential Suites BUT definitely not the most affordable.

This property hits it out of the park on so many levels, but falls short on small subtle details, & certain staff. The location is great, the value for the room we were in was exceptional, the room layout was amazing. We were able to host several family members for an informal get together in our one bedroom suite very comfortably. The free breakfast was as good as any free breakfast that doesn't offer made to order selections. The variety and quality of food was very good. Where it fell short was the easy stuff. Plants in the hallways (artificial), were caked with dust. At the breakfast tables, the vases that held the articial flowers, were greasy and dirty. When we checked in, there was what I assume a supervisor who was training a new desk clerk. He was quite condescending to the trainee, to the point that both my husband and I were made uncomfortable. We both manage people and are under the impression that you don't make demeaning comments to your staff in the presence of customers. But maybe it's different where we come from... With just a little more attention to detail, this could be a truly amazing place.

Newer facility. Very nice. Great suite with tv in living room and bedroom. One of the nicer rooms I have stayed in.

Hotel was very clean and beds comfortable. Hot tub was luke warm though so couldn't really enjoy it. Kids liked the pool though. There was one elderly male staff member who was cranky and not helpful at all. We asked him a couple of questions and it seemed like we were bothering him and he did what ever he could to get rid of the guests quickly. Otherwise the staff was great.

My favorite hotel I've ever been to. Clean, comfortable, up to date, polite staff even though we arrived at 11 pm in the middle of the night. Flexible and understanding. Layout of the room was like a second home. I could have easily spent a whole week there if I could.

660 Disk Dr Rapid City SD

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located within a mile (2 km) of Rushmore Mall, GrandStay Residential Suites - Rapid City is within 3 miles (5 km) of Journey Museum & Learning Center. This aparthotel has 53 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Pirate's Cove Adventure Golf and Berlin Wall Exhibit are also nearby.


Dining

Free breakfast is included with your stay.


Rooms

All 53 air-conditioned apartments feature kitchenettes and space to spread out with dining areas and sitting areas. LED TVs come with DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are other standard amenities.


Property features

At GrandStay Residential Suites - Rapid City, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, 1 Bedroom, Non Smoking (Whirlpool)

Queen 1 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Room, 2 Bedrooms, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for GrandStay Residential Suites - Rapid City

Everyone (9) Couples (9) Business (2) Family (19) Friends (3) Other (2)
5

this place was amazing! definitely recommend!

Everyone

My daughters and I took a trip to the Black Hills and found this hotel Orbitz and couldn't be more pleased! It was clean, the staff was so friendly, the breakfast was delicious, and we loved the kitchen in our room! It was so great and I will definitely come back when in the area!

By , from SD on May 29, 2018

Review comment responded on Jun 6, 2018

Thank you for the great review on our property. We are so pleased you enjoyed your stay and all the amenities we have to offer. Thank you for choosing GrandStay. We look forward to your next arrival. Thank You Sincerely, Gavin Fawbush General Manager

4

nice location to mall

Everyone

Was nice hotel. Only problem was we booked a whirlpool tub and it did not work. Told clerk at checkout about the issue but she made no attempt to resolve the issue with us.

By on May 6, 2018

Review comment responded on May 10, 2018

Thank you for the review of our property. We love hearing from our guests. I apologize for the whirlpool issues you encountered during your stay. We are looking into this issue to see what is going on with that whirlpool. Please call me directly upon your next arrival and we will get you booked into the hotel. Thank You Sincerely, Gavin Fawbush General Manager

5
Families

Room was clean and well stocked. Pool was small but in great condition. Other guests were enjoying the outdoor area and there didn't seem to be problems. Other guests were considerate, and there were no problems. Staff was nice.

By , from Nebraska on Mar 25, 2018

Review comment responded on Apr 13, 2018

Thank you for the outstanding review on our property! We look forward to your next arrival. Thank you Sincerely, Gavin Fawbush General Manager

3

it is what it is

Everyone

While you can’t beat the price for two bedrooms and a small kitchen, there are some things lacking: breakfast was high carb, no eggs or meat or fruit (save for a few tired apples), pool is L-shape and hard for fitness, gym is three very worn cardio pieces without weights or mats, and the walls are SO THIN. I haven’t heard some of those sounds since college.... (gasp!)

By on Mar 22, 2018

Review comment responded on Apr 13, 2018

Thank you for your review. I apologize for the issues you encountered during your stay. Our hot breakfast menu is rotating (Biscuits and Gravy, Eggs & Sausage, and cheese omelet and ham). Thank you again for the review and for choosing GrandStay. Thank you sincerely, Gavin Fawbush General Manger

4

great location

Everyone

We used the Grandstay as our "home base" for our travels. The location is perfect to go south, north and east. The hotel staff was incredible. Breakfast was good.

By , from Des Moines on Mar 14, 2018

Review comment responded on Mar 15, 2018

Thank you for the 4 STAR Rating. We love to hear about our guests experiences. We are very pleased to hear that you enjoyed our property and was a great home base for you during your travels. I apologize for the cleanliness issue you encountered. I would love to talk with you more regarding that so we can have a staff meeting to ensure these issues are taken care of. Thank you again for choosing GrandStay. We look forward to your next arrival. Thank You Sincerely, Gavin Fawbush General Manager

4

great place to stay!

Everyone

The staff was great, location was ideal, amenities were amazing. Highly recommend and will stay again! Beds were comfortable, plenty of pillows that were of good quality. Spacious clean and quiet.

By , from canistota,sd on Jan 29, 2018

Review comment responded on Feb 2, 2018

Maria- Thank you for the 4 STAR Rating. We love the fact that you loved our hotel. Thank you again for the great review and for choosing GrandStay. We look forward to your next arrival. Thank You Sincerely, Gavin Fawbush General Manager

5

nice hotel

Everyone

Very nice hotel. The staff was very friendly and gave good run down of the hotel. The free breakfast had many choices including cheese omelets and ham. Room was spacious and clean.

By , from Wyoming on Nov 26, 2017

Review comment responded on Dec 8, 2017

Thank you for the great review of our property. We love to hear from our guests. Thank you again and for choosing GrandStay. We look forward to your next arrival. Thank You Sincerely, Gavin Fawbush General Manager

4
Everyone

Had a great stay. We had everything we needed. The staff was friendly.

By on Nov 5, 2017

Review comment responded on Nov 10, 2017

Thank you for the 4 STAR Rating. We are glad to hear that you had a great experience from our rooms to our staff. Thank you again for the great review and for choosing GrandStay. We look forward to your next arrival. Thank You Sincerely, Gavin Fawbush General Manager

5

very nice hotel and great staff

Everyone

We loved this place! The room was very spacious with a nice small kitchen. It was very clean! They also accommodated us spending an extra night at the last minute. The breakfast was very nice as was the pool and hot tub. They have a very nice grill, and basketball courts in the back yard. I couldn't suggest it more highly.

By on Sep 1, 2017

Review comment responded on Sep 7, 2017

Thank you for the 5 STAR Rating. We love to hear from our guests about their experience. We are very pleased you had a grand experience with us. Thank you again for the great review and for choosing GrandStay. We look forward to your next arrival. Thank You Sincerely, Gavin Fawbush General Manager

4

clean and comfortable...

Everyone

Overall I was pleased with the facility and staff. Everyone was friendly and helpful. The room was comfortable and housekeeping kept them very clean. The walls are a bit thin, so if you have noisy neighbors, you will easily hear them. The motel was conveniently located to restaurants, retail and grocery stores. It is just minutes from downtown, which is a fun place. The disappointments... The "hot" breakfast. That means a waffle maker and some pretty nasty sausage. We stayed 5 nights and there were eggs only 1 morning and then they were very mediocre at best. If you like protein, this is not the place for you. Carb heaven. The pool was about the size of a large whirlpool, but it was clean. The workout room consisted of a treadmill, rowing machine and a stationary bike in a very small room. Overall, it was good for the price.

By , from Ohio on Jul 25, 2017