FRIENDLY ATMOSPHERE
We thought the staff was great! Brittany was great! Didn’t like that the pool and hot tub were broke and couldn’t use it!
No maid service. You simply leave your dirty towels and garbage outside the door. The only thing negative about the property is a lack of employees. One night one person was in charge of running the entire property including doing laundry!!
The property is a little dated but clean, no problems with the room we were given. The issue is it is not the room booked. I had a two bedroom reserved and we were put into a room with two beds. The on duty manager had to do a little looking to find the issue. AC out in one room, however we should have been notified ahead of the date the room wasn't going to be avalable.
Great room and service
It was clean and easy
The check in process was a little rough other than that it was a very nice room and stay
We have stayed here a couple of times and found the staff very kind and courteous. The room we had was a little dated and the amenities not quite what we have become used to.
Generally a nice place; we appreciated how clean it appeared, and the kitchen utility, but it had a clogged bathtub (before we checked in) that went unresolved for our entire stay. In addition, the heater motor had a damaged bearing so it made an extremely loud metal on metal racket every time it ran, which kept me awake most nights. Definitely not a relaxing experience. Would not recommend.
Good price and room set up, but the property could use some updating, it didn’t feel very clean when you looked at the details. Breakfast was severely disappointing even by Covid standards.
great place - perfect for a central spot between black hills and badlands
Excellent value. A terrific home away from home. Convenient location.
Stayed here for 2 evenings. Hotel is in a good location, near stores and places to eat. Check in was smooth, and suite was clean. It was less than an hour from the Badlands, which is was great. The Suite had 2 separate bedrooms, living room, small kitchen and one bathroom. I am sure that when this hotel was built it truly was grand, but it is now a bit worn. We opened the curtain in the one bedroom and there plywood there instead of a window. (I had read in reviews back in June that the windows were damaged by a storm and assumed that 2 months later broken windows would be replaced and it wouldn't affect our stay.) Although there were 3 of us in the Suite, there was only 1 kitchen chair and a mismatched office chair. My son had to sit on a hassock to eat. In the end, although this was not a "Grand Stay" it was an OK stay, and it offered free cancellation, which was a big benefit in light of these uncertain COVID19 times.
Staff is always friendly to guests. Full breakfast to chose from Parking can be a little tight at times Showers are built for those that are 5’ but still a great place to stay!!
Located 0.9 mi (1.4 km) from Rushmore Mall, GrandStay Residential Suites - Rapid City is within a 10-minute drive of other popular attractions like Dinosaur Park. This 53-room aparthotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
Each apartment is air-conditioned and features a kitchenette and space to spread out with a dining area and a sitting area. Guests can enjoy an LED TV and stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and an ironing board. Weekly housekeeping is available.
Guests staying at GrandStay Residential Suites - Rapid City enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
FRIENDLY ATMOSPHERE
We thought the staff was great! Brittany was great! Didn’t like that the pool and hot tub were broke and couldn’t use it!
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We look forward to seeing you when you are back! Thank you for choosing to 'Stay Grand'!
No maid service. You simply leave your dirty towels and garbage outside the door. The only thing negative about the property is a lack of employees. One night one person was in charge of running the entire property including doing laundry!!
We are glad to hear that despite some hiccups, that we were able to provide you with an exceptional stay. Thank you for choosing to stay with us!
The property is a little dated but clean, no problems with the room we were given. The issue is it is not the room booked. I had a two bedroom reserved and we were put into a room with two beds. The on duty manager had to do a little looking to find the issue. AC out in one room, however we should have been notified ahead of the date the room wasn't going to be avalable.
Thank you for reviewing on your recent stay with us here at the GrandStay. We take great pride in providing nothing less than an exceptional stay for all of our valued guests and it sounds like we have fallen short of that during your stay in the beautiful Black Hills. If there is anything that we can do to make this right for you, please do not hesitate to reach me at the hotel directly.
Great room and service
Traveler, We appreciate you taking a few moments to review your recent stay in Rapid City. We are overjoyed to hear that your time spent with us was exceptional and that you were comfortable. We hope to have the opportunity to continue to provide you with an excellent experience if you are ever in the area, in the future. Until then, safe travels!
It was clean and easy
Traveler, Thank you for taking a few moments to review your recent stay. We are glad to hear that your time spent with us was exceptional! We hope to have the opportunity to provide you with another excellent experience if you are ever in the area, in the future. Until then, safe travels!
The check in process was a little rough other than that it was a very nice room and stay
Thank you for choosing to Stay Grand! We appreciate you taking the time to review your time with us. We are so sorry that the check-in process was less than satisfactory. We hope to be able to have the opportunity to make this right and show you exceptional service all around, in the future.
Thank you for your review. We appreciate all feedback from our valued guests. Hope to have you back with us in the future. Safe travels.
We have stayed here a couple of times and found the staff very kind and courteous. The room we had was a little dated and the amenities not quite what we have become used to.
Thank you for the 5 star review, and a huge thank you for your continued loyalty while you are in Rapid City.
Thank you for taking the time to review on your recent stay with us. We appreciate all feedback from our valued guests. Safe travels.
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We look forward to seeing you when you are back! Thank you for choosing to 'Stay Grand'!