Check in process was excellent desk attendant very attentive and courteous. Unfortunately, the reason for the low rating is how poorly the room was taken care of for cleanliness. The first thing I noticed when entering the room was dust and dirt grime all over the couch second to that when rolling our bags across the floor lots of dirt and grit on the floor, met with a somewhat wet dog odor smell. Third was a filthy gritty feeling all over the counters in the kitchen and table, cupboards covered with dirty finger prints, microwave smeared with food grime, crumbs all around coffee maker and around clean cups. In the bathroom all 3 dispensers for shampoo, conditioner, bath wash were empty and were never refilled through our stay. Sink in the bathroom had a very slow drain needed maintenance. The problems didn't end there.