it as just fine! Appreciate that they are pet friendly.
Nice Room, Pool, & Hottub. Property near all restaurants, shopping, and downtown. Nearby road construction made getting in/out difficult.
Location was great, easy in and out. Close to downtown yet far away from heavy traffic. Everything was great
We really enjoyed the breakfast and the hot tub.
Great location to all of the major sites. Friendly staff. Older property but still comfortable.
Location is excellent. Hotel staff are very nice and friendly.
Upon check in there was no desk attendant. There was no bell or sign indicating an issue. Another customer stated she had been waiting for 15 minutes. We tried calling out, looking down the hallways, and calling the hotel phone without any luck. After about 10 minutes, he showed up and checked us in but was not very apologetic. Getting into our room there was a smell in the room. We could not tell if this was a basement musty smell (even though we were on the 3rd floor) or what it was. The ice machine on our floor was broken. The hot tub was out of order. There was a black stain of some sort on the underneath side of the blanket/bedding. Because of Covid, the normal breakfast was replaced with a ready to go breakfast bag and cold cereal, however the ready to go bag was not available on the second morning. We actually tried calling to get another reservation elsewhere, but unfortunately with it being Labor Day weekend we had no luck. This was definitely not up to normal Hampton standards as we have had in the past.
Staff was very friendly. Pool was excellent with kids. Beds were comfy. But... room was dirty. Pee stains several places on the toilet, hair in the bathroom, trash on the window sill, clearly not vacuumed. It was like beds had been changed and clean towels put out, but nothing else had been cleaned. Told the receptionist, but had no authority to do anything. Hotel was fully booked. Was told manager would be told, but when we checked out the next morning, nothing! I would love to give this hotel a great review, but when I pay for a Hampton Inn, I expect a clean room!
The location was great for what we needed to go on a tour of Mt. Rushmore.
Nice hotel, as you would expect for a Hampton Inn & Suites.
IT WAS short and sweet- nice place to lay our heads
Dirty hot tub. Paper thin walls. The breakfast food was poor quality
The staff couldn't have been nicer and the amenities were phenomenal.
This hotel's location near I-90 made it a good central location for seeing the sights in and around Rapid City. Easy access to Mount Rushmore, Crazy Horse and Devil's Tower (WY) all of which we visited. Hot breakfast was delicious and the staff kept everything well stocked so there was no waiting in the dining area. Great service from the hotel staff, from housekeeping all the way up to the manager. We will stay again.
I found the Hampton Inn in Rapid City to be everything I needed in a comfortable and well-located hotel. While it doesn't have its own restaurant, it is located near a number of good restaurants from fast food to an excellent steak house. It is easy to get out of the hotel and visit all the sites in the Black Hills and Badlands.
We brought our Dad here for a stroll down memory lane and to see some of the touristy sights that he didn't often visit when he grew up here. The hotel is located right next to I-90 and along one of the major north-south routes in town so it made it easy to get where we needed to go. The free breakfast was a nice perk and the rooms are always kept in tiptop shape by the housekeeping team. The manager is helpful and knowledgeable and can provide recommendations on where to eat and what to see. Very pleased.
Everything was as expected staying at a Hampton Inn.
Hampton Inn Rapid City places you within 3 miles (5 km) of popular attractions like South Dakota School of Mines and Technology and Main Street Square. This 82-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, microwaves, and free weekday newspapers are other standard amenities.
At Hampton Inn Rapid City, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 25.00 per room one-way. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a spa tub, conference space, and a 24-hour business center.
it as just fine! Appreciate that they are pet friendly.
Nice Room, Pool, & Hottub. Property near all restaurants, shopping, and downtown. Nearby road construction made getting in/out difficult.
Thank you for your review! I understand the frustration with the construction! We are glad you enjoyed your stay and we hope you have a great rest of your summer!
Location was great, easy in and out. Close to downtown yet far away from heavy traffic. Everything was great
Dear Ronald On behalf of the entire staff at the Hampton Inn, I want to thank you for taking the time to fill out our online survey. We appreciate the feedback as it helps us see what we are doing right and where we can improve. We will share your scores and comments with our staff members to ensure we provide great service and amenities to all of our guests. It would be our pleasure to have you stay with us again and we wish you the safest of travels.
We really enjoyed the breakfast and the hot tub.
Great location to all of the major sites. Friendly staff. Older property but still comfortable.
We are delighted you enjoyed your time with us and appreciate the feedback. We will share your scores, comments, and compliments with our staff members to ensure we continue to provide great service and amenities to all of our guests. It is great to know what we were part of a positively memorable stay for you.
Location is excellent. Hotel staff are very nice and friendly.
We are delighted you enjoyed your time with us and appreciate the feedback. We will share your scores, comments, and compliments with our staff members to ensure we continue to provide great service and amenities to all of our guests. It is great to know what we were part of a positively memorable stay for you.
Upon check in there was no desk attendant. There was no bell or sign indicating an issue. Another customer stated she had been waiting for 15 minutes. We tried calling out, looking down the hallways, and calling the hotel phone without any luck. After about 10 minutes, he showed up and checked us in but was not very apologetic. Getting into our room there was a smell in the room. We could not tell if this was a basement musty smell (even though we were on the 3rd floor) or what it was. The ice machine on our floor was broken. The hot tub was out of order. There was a black stain of some sort on the underneath side of the blanket/bedding. Because of Covid, the normal breakfast was replaced with a ready to go breakfast bag and cold cereal, however the ready to go bag was not available on the second morning. We actually tried calling to get another reservation elsewhere, but unfortunately with it being Labor Day weekend we had no luck. This was definitely not up to normal Hampton standards as we have had in the past.
On behalf of the entire staff at the Hampton Inn, I want to thank you for taking the time to fill out our online survey. We appreciate the feedback as it helps us see what we are doing right and where we can improve. I will share your scores and comments with our staff members to ensure we provide great service and amenities to all of our guests. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations. We greatly value your patronage and do hope that you will reconsider and give us another opportunity to display to you the type of hospitality and service upon which our reputation is based and which you have every right to expect. It would be our pleasure to have you stay with us again and wish you the safest of travels.
Staff was very friendly. Pool was excellent with kids. Beds were comfy. But... room was dirty. Pee stains several places on the toilet, hair in the bathroom, trash on the window sill, clearly not vacuumed. It was like beds had been changed and clean towels put out, but nothing else had been cleaned. Told the receptionist, but had no authority to do anything. Hotel was fully booked. Was told manager would be told, but when we checked out the next morning, nothing! I would love to give this hotel a great review, but when I pay for a Hampton Inn, I expect a clean room!
Thank you very much for your feedback, we are happy you found our team friendly and enjoyed our pool. We would like to sincerely apologize for falling short in housekeeping during your stay. We pride ourselves on providing clean accommodations and will use your feedback to work with our team and improve. We would love the chance to speak with you, as you left unsatisfied and invite you to contact our GM directly with your stay details so we can work to correct that. We are very sorry and sincerely hope you will give us a chance in the future to prove your experience was the exception and not the rule at our Hampton Inn.
We are so happy you and your pet enjoyed your stay! Thank you for your review and have a great summer!