Nice clean hotel. Go downtown to eat.
The staff was very helpful in trying to assist us with the fact that we really did not have phone (our cell) until we reached St. Paul MN
The property was extremely cleaned, the staff was very professional and alway helpful. Definitely would stay here again and highly recommend this hotel to anyone.
We stay one night and while the staff are friendly the breakfast is disappointing. We went on a family road trip for 9 days and stay in 8 different hotels most in Midwest area including Country Inn and suites at Billings, and this is the only hotel did not provide eggs or bacon or sausages in the morning, only strawberry yogurt.
This hotel was very clean and both the public areas and rooms were charmingly decorated, but a hotel's reputation is ultimately based on its employees and the service they provide and this hotel had horrible customer service. I arrived around 10:45 pm on a Saturday night. A man and his family were waiting to check in ahead of me. There were no employees, however, to check either of us in. The check-in process ultimately took 25 minutes. After finally checking in and getting into my room, I went to retrieve additional items from my car. Upon returning to my room my key card immediately did not work. Now around 11:15 or 11:25 pm on a Saturday night there was no one at the front desk again. Finally, the same employee returned to the desk. She said she was the only employee working at the hotel and that no managers were on duty. This was a very frustrating experience on a weekend night stay. More than one employee should be working at a hotel of this purported caliber.
Floors and elevator floors need to be mopped up more often they are really wet and slippery from the pool.
Clean quiet affordable
I liked the breakfast. Our entire stay was above and beyond. Good job staff!
This place was recently refinished and it was very nice. The rooms were clean, updated, and the amenities were exceptional. Thanks again!
Breakfast options very limited
It was very clean and quiet. We didn't understand why both TVs were on when we arrived. Made us think someone was already in the room. (That happened to us once.) If it is meant to be welcoming, it might not be giving the message intended.
Property was on an excellent location. Breakfast was a little skimpy.
I liked the area of the hotel
Friendly check-in, excellent accommodations, water slide to the pool, pool open to adults until midnight. Walking distance from good food, or an easy drive to more options! We will be staying at a Country Inn again!!
I thought there were added on fees that made the stay more expensive than advertised.
Rushmore Mall is a short stroll from Country Inn & Suites by Radisson, Rapid City, SD, and other popular attractions like Main Street Square are within a few miles (5 km). This 103-room, 3-star hotel has free breakfast, an indoor pool, and free self parking.
Free full breakfast is served each morning from 7:00 AM to 9:00 AM. Savor a meal from the comfort of your room with room service.
Flat-screen TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
At Country Inn & Suites by Radisson, Rapid City, SD, guests enjoy an indoor pool, a gym, and a spa tub. There's free parking, and an airport shuttle (available 24 hours) for USD 28 per person one-way. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Nice clean hotel. Go downtown to eat.
Thank you for taking a moment to share with us about your stay. We are sorry to hear you did not have an ideal stay. We wish for you to stay with us again so we can show you how much better we can be. Safe travels.
The staff was very helpful in trying to assist us with the fact that we really did not have phone (our cell) until we reached St. Paul MN
Dear Alice,Thank you for sharing your positive experience after your recent stay at our Country Inn & Suites by Radisson in Rapid City, SD. We're thrilled to see your perfect 5-star rating and your kind feedback.We're delighted that our staff was able to provide helpful assistance during your stay. We understand that staying connected can be important, especially when traveling, and we're glad our team was able to support you in navigating the situation with your phone.It's our pleasure to offer a comfortable and accommodating experience for all our guests, and we're grateful for the opportunity to be of service.Should your travels ever lead you back to the Rapid City area, we would be honored to welcome you back for another exceptional stay. If there's anything specific you would like to share or request for your next visit, please don't hesitate to reach out.Thank you once again for choosing to stay with us and for taking the time to leave your positive review.
The property was extremely cleaned, the staff was very professional and alway helpful. Definitely would stay here again and highly recommend this hotel to anyone.
Thank you for taking some time from your day to tell us about your experience. We are so happy to hear you had such a pleasant stay with us! We will see you on your next visit with us. Safe travels.
Dear Melissa,Thank you for sharing your feedback following your recent stay at our establishment. We appreciate your input and the 4 out of 5 rating you've provided.We're glad to hear that you had a positive experience during your stay. Your insights are valuable to us as we continually strive to enhance our guest experience.If there are any specific aspects of your stay that you'd like to highlight or any suggestions you have for us to improve, please feel free to let us know. We're committed to providing excellent service and ensuring that each guest has a comfortable and enjoyable stay.Thank you for choosing to stay with us, and we hope to have the privilege of welcoming you back in the future. We'll work hard to ensure that your next visit exceeds your expectations.
We stay one night and while the staff are friendly the breakfast is disappointing. We went on a family road trip for 9 days and stay in 8 different hotels most in Midwest area including Country Inn and suites at Billings, and this is the only hotel did not provide eggs or bacon or sausages in the morning, only strawberry yogurt.
Dear Eric,Thank you for taking the time to provide feedback about your recent stay at our hotel. We sincerely apologize for the disappointing breakfast experience you had during your visit. We understand that a satisfying breakfast is an important part of a comfortable stay, and we regret that we did not meet your expectations in this regard.We would like to clarify that our breakfast offerings do include hot items on a daily basis. Our menu rotates between sausage gravy and biscuits and eggs and sausage to provide variety for our guests. Additionally, we offer a waffle bar, cereals, breads, yogurt, and fruit as part of our breakfast spread.We genuinely apologize for any confusion or inconvenience caused by the lack of eggs, bacon, or sausages during your stay. We appreciate your feedback as it helps us identify areas where we can improve and better meet the needs of our guests.We hope that you will consider staying with us again in the future, giving us another opportunity to provide you with a more enjoyable experience.
This hotel was very clean and both the public areas and rooms were charmingly decorated, but a hotel's reputation is ultimately based on its employees and the service they provide and this hotel had horrible customer service. I arrived around 10:45 pm on a Saturday night. A man and his family were waiting to check in ahead of me. There were no employees, however, to check either of us in. The check-in process ultimately took 25 minutes. After finally checking in and getting into my room, I went to retrieve additional items from my car. Upon returning to my room my key card immediately did not work. Now around 11:15 or 11:25 pm on a Saturday night there was no one at the front desk again. Finally, the same employee returned to the desk. She said she was the only employee working at the hotel and that no managers were on duty. This was a very frustrating experience on a weekend night stay. More than one employee should be working at a hotel of this purported caliber.
Dear Natalie,Thank you for taking the time to provide feedback on Orbitz regarding your recent stay with us. We appreciate your positive comments about the cleanliness and charming decoration of our hotel.However, we are truly sorry to hear about the negative experience you had with our customer service. We understand that prompt and attentive service is crucial for a pleasant stay, and we apologize for falling short in this regard.We sincerely apologize for the delay during the check-in process and the inconvenience caused by the unavailability of staff at the front desk when your key card didn't work. This is not the level of service we strive to provide, and we deeply regret the frustration you experienced.We appreciate your feedback regarding the staffing levels, and we will review our procedures to ensure that there are adequate resources available to provide efficient service, especially during peak times.We apologize for not meeting your expectations on this occasion. We value your business and hope that you will give us another opportunity to provide you with a more positive experience in the future.If there is anything else we can do to address your concerns or if you have any further comments, please feel free to reach out to us.
Floors and elevator floors need to be mopped up more often they are really wet and slippery from the pool.
We appreciate you taking the time to let us know about your stay experience. We are so joyful to hear about your amazing experience with us! We look forward to seeing you next time. Safe travels.
Clean quiet affordable
Thank you for sharing with us about your time at our hotel. We are so joyful to learn you enjoyed an amazing experience with us! We hope to see you again soon. Safe travels.
I liked the breakfast. Our entire stay was above and beyond. Good job staff!
Thank you for taking the time to let us know about your experience. We are so happy to hear about your amazing experience with us! We will see you on your next visit with us. Safe travels.
We are grateful to hear about your time with us at our hotel. We are so happy to hear about your amazing experience with us! We hope to see you again soon. Safe travels.