If you are considering this location, don’t bother, drive the extra miles to the next town. The place is nasty, dirt on the walls, carpets half vacuumed, light fixtures broken and in disrepair. Furniture had food crumbs from prior guest.
Needs maintenance
Poor gym with no working equipment
Interior room wall were dirty needs additional cleaning. Bed was lumpy. Somewhat smelly
Staff.
Orbitz offer things that the place doesn’t have. Pool, good breakfast. Etc. Not fair for the price we paid.
It was not to clean it was ants on the furniture the it is all
I was dismayed to find that the first room we were assigned literally had wallpaper peeling off the wall in large sheets, the bedspread had sooo many cigarette burns in it that it looked like swiss cheese. (I had asked for a smoking King, but certainly wasn't expecting the smelly, dark mess we were assigned to) The front desk clerk was apologetic & gave us another room, this time nonsmoking. The second room had light bulbs out, the closet rod was hanging from the wall, the bathroom sink faucet was leaking a constant puddle of water onto the bathroom floor, the bathtub still had hair & the soap residue on the sides of the tub, the bathroom mirror still had someone else's toothpaste remnants & the smoke alarm incessantly beeped & needed the battery changed. The front desk clerk was kind enough to give us a fresh battery to stop the beeping. We didn't know how to get a refund being as how we had booked thru Orbitz or we would have left the first night, but ended up having to stay for the 2 nights we had booked for. The lights were also out in the back parking lot & it was unlit when we arrived. Overall a BLECH rating! These items have not been embellished for the sake of unsatisfactory rating. All of them are wholly true.
Nice and clean with very friendly and helpful staff and several fast-food places within walking distance
Soccer try out at college across the street -- so location was good. The people were nice. We made it there at 11:30 at night and I stayed there till 11:00 check out time. So, was nice place to sleep and shower.
Quality Inn Hanceville US Hwy 31 places you within a leisurely stroll of Evelyn Burrow Museum and Wallace State Community College. This 42-room hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.
Start your day off right with a free buffet breakfast.
Guests can expect to find free WiFi and digital TV. Coffee makers, free weekday newspapers, and free local calls are also available.
At Quality Inn Hanceville US Hwy 31, guests have access to a 24-hour gym, free WiFi in public areas, and a seasonal outdoor pool. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include free newspapers and laundry facilities.
If you are considering this location, don’t bother, drive the extra miles to the next town. The place is nasty, dirt on the walls, carpets half vacuumed, light fixtures broken and in disrepair. Furniture had food crumbs from prior guest.
Needs maintenance
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us.I apologize again for the inconvenience.
Poor gym with no working equipment
Dear Guest,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We are working to rebuild our gym. I apologize again for the inconvenience.
Interior room wall were dirty needs additional cleaning. Bed was lumpy. Somewhat smelly
Hey Kevin, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.
Staff.
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards
Orbitz offer things that the place doesn’t have. Pool, good breakfast. Etc. Not fair for the price we paid.
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I apologize again for the inconvenience.
It was not to clean it was ants on the furniture the it is all
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel
I was dismayed to find that the first room we were assigned literally had wallpaper peeling off the wall in large sheets, the bedspread had sooo many cigarette burns in it that it looked like swiss cheese. (I had asked for a smoking King, but certainly wasn't expecting the smelly, dark mess we were assigned to) The front desk clerk was apologetic & gave us another room, this time nonsmoking. The second room had light bulbs out, the closet rod was hanging from the wall, the bathroom sink faucet was leaking a constant puddle of water onto the bathroom floor, the bathtub still had hair & the soap residue on the sides of the tub, the bathroom mirror still had someone else's toothpaste remnants & the smoke alarm incessantly beeped & needed the battery changed. The front desk clerk was kind enough to give us a fresh battery to stop the beeping. We didn't know how to get a refund being as how we had booked thru Orbitz or we would have left the first night, but ended up having to stay for the 2 nights we had booked for. The lights were also out in the back parking lot & it was unlit when we arrived. Overall a BLECH rating! These items have not been embellished for the sake of unsatisfactory rating. All of them are wholly true.
Nice and clean with very friendly and helpful staff and several fast-food places within walking distance
I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service for routine maintenance. For the inconvenience, it caused. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.I apologize again for the inconvenience.