I’ve been disappointed with Mariott for quite some time but this was a whole new level of disappointment.
Keeping in mind the pandemic, I really missed the shuttle service that they used to have at this location. The complimentary Breakfast on the weekends was nice, however, the two attendants working it were not friendly at all. First day I heard one telling a man to hurry because they were getting ready to close it down.
Electronic plugs were bountiful, excellent. Coffee box was much nicer to look at. Couch & bed were comfortable.
Not very helpful staff
The staff was exceptional! Check in was a breeze and even when we misplaced a shopping bag they went above and beyond to find it! Rooms are a bit dark and dismal, while remodeled the lack of light in our room was challenging. With that said, we shared an anointing room with family and they had ample light plus a balcony. Highly suggest you request that type of room. All dining is currently shut down inside the hotel due to Covid restrictions however they did have a breakfast bar. Downtown is very near by and lots of fun! We stayed for a wedding in town.
Love the location
Convenient and clean facilities. A microwave in the rooms would be a good addition.
The lobby staff and overall appearance of the hotel was great. The beds where nice, room was quiet and dark for sleeping. Unfortunately the shower handle nozzle leaked horribly and a light above the tv flashed like a strobe light, there were other lighting options in the room so I did not have use the one acting like a strobe light. If I would have had to I would have asked for it to be fixed immediately. It would be nice if management would have someone check lighting and fixtures before guest arrival or after guest departure to check fir items such as listed above. Overall though a very pleasant stay and I would stay again.
I liked everything except the fact that the shower was holding water. It was not flowing down the drain. They should make sure this doesn't happen when they are cleaning the rooms.
My experience wasn’t quite unique but it was fantastic. The staff was great and were very flexible and proactive.
Horrible hotel. Horrible staff. Wouldn’t recommend at all.
Without Valet or underground parking, it was hard to find a place to park.
Staff was very friendly and checking in and out fast and easy
Great staff. Room clean and quiet. What wasn't explained up front was that there is only valet parking at an extra cost. Increases your stay price!
The room was spacious and comfortable and enjoyed the mini fridge.
Loved the property very modern and clean! Didn’t really like that the valet option was mandatory, would definitely stay here again tho!
Walnut Creek Marriott places you next to Kaiser Permanente and within a mile (2 km) of Broadway Plaza. This 342-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour gym, and a conference center.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.
All 342 soundproofed rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and 46-inch Smart TVs with cable channels and Netflix. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free local calls, safes, and ironing boards. Housekeeping is available once per stay.
Guests of Walnut Creek Marriott have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15 per day, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a business center, and coffee/tea in a common area.
I’ve been disappointed with Mariott for quite some time but this was a whole new level of disappointment.
Keeping in mind the pandemic, I really missed the shuttle service that they used to have at this location. The complimentary Breakfast on the weekends was nice, however, the two attendants working it were not friendly at all. First day I heard one telling a man to hurry because they were getting ready to close it down.
Electronic plugs were bountiful, excellent. Coffee box was much nicer to look at. Couch & bed were comfortable.
We appreciate your feedback.
Not very helpful staff
Thank you for your feedback.
The staff was exceptional! Check in was a breeze and even when we misplaced a shopping bag they went above and beyond to find it! Rooms are a bit dark and dismal, while remodeled the lack of light in our room was challenging. With that said, we shared an anointing room with family and they had ample light plus a balcony. Highly suggest you request that type of room. All dining is currently shut down inside the hotel due to Covid restrictions however they did have a breakfast bar. Downtown is very near by and lots of fun! We stayed for a wedding in town.
Thank you for your feedback.
Love the location
Thank you for your feedback!
Convenient and clean facilities. A microwave in the rooms would be a good addition.
We appreciate your feedback.
The lobby staff and overall appearance of the hotel was great. The beds where nice, room was quiet and dark for sleeping. Unfortunately the shower handle nozzle leaked horribly and a light above the tv flashed like a strobe light, there were other lighting options in the room so I did not have use the one acting like a strobe light. If I would have had to I would have asked for it to be fixed immediately. It would be nice if management would have someone check lighting and fixtures before guest arrival or after guest departure to check fir items such as listed above. Overall though a very pleasant stay and I would stay again.
We appreciate your feedback. Thank you for your business.
I liked everything except the fact that the shower was holding water. It was not flowing down the drain. They should make sure this doesn't happen when they are cleaning the rooms.
Thank you for your feedback. We appreciate your business.
My experience wasn’t quite unique but it was fantastic. The staff was great and were very flexible and proactive.
Thank you for your feedback. We appreciate your business.
Dear Micaheal, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We appreciate you taking the time to share your feedback and for choosing to stay with us during these unusual times. Kind regards, Mark W.