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Recent guest reviews

Spacious, clean, quiet and very convinient to shopping areas.

The staff is horrible.never going back there again.Id rather sray in my car.

The pictures shown online was not what i saw walking into the room. The walls were dirty, as if they had never been wiped down in 20 years. There was lots of chipped paint on the walls. The bathroom was original from the 60/70s. The deadbolt lock on the door was broken.

The Indian guy at the front desk was an unfriendly jerk. Never smiled, minimum words, just a jerk.

I was pleasantly surprised after reading all the negative reviews. My room was in the building behind the office. Bed was clean, air conditioning worked well, there was soap & shampoo and the shower was hot. Also the front desk person was nice and let me check in early.

It was dirty and gross looking everywhere. Couldn't even walk around room without shoes on

This hotel was the worst place I have ever stayed. The people at the desk were rude and racist. They did not provide us with the proper customer service when needed and there was no feeling of security.

I got some bugs in that room. I killed 2 of them in the morning but then i got more bites on the following nights. I don't where they were but it itches a lot. The clerk did not want to give a bill because I had reserved online and it was a discrepancy for them !!! He was rude about it.

Me and my wife were visiting relatives in the area and unfortunately think that this hotel was too expensive for what we experienced. Our pillows were not clean, the shower was not clean and when we asked for one extra shower towel the staff didn't seem very friendly about it. We could tell that the hotel was a bit older but hygiene and staff friendliness could have still been way better. We still appreciate their efforts but honestly don't think we would come back another time.

This hotel was ok for my business trip! not the closest to concord, but close enough for the price!

The staff was not pleasant especially due to the fact that I had a service dog. Even presenting the papers to justify my dog was a service dog they still wanted to argue saying that no pets were allowed.

rug was filthy and has to be replaced, vacuuming is not enough

Staff a bit rude. Several patrons seem to be living there full time. Would not stay there again

The room was OK. The price should be lower. Everything is out of date. The man and woman that run it are rude!!!! They don't tell you when you check in that they offer breakfast. They also do not tell you as you give them a $50.00 deposit that they want to do a room check when you check out. I went in right before the 11am check out. I was told that i have to wait for someone to go and check the room. I go back to the room and wait another 15 min. for someone to check the room. Finally the housekeeper comes and instead of calling the front desk she starts to take pillow cases off the bed. I asked her to call the front desk and she ignored me and continued cleaning. When I went back to talk to the front desk i was told that i didnt check out in time. OMG it goes on but I wont bother. All i can say is these people are rude!!!!

Decent room for the price. Poor breakfast selection.

Motel is in need of a major remodeling job. Very old styling, the TV is very outdated, the satellite TV didn't work and I had a room located facing the street and I could hear every vehicle that pasted by. The swimming pool wasn't cleaned if someone cared to go swimming. The breakfast offered in the morning is a basic don't even waste your time breakfast. From my experience I would not recommend this place, especially for what they charge a night.

Stayed 8 nights here & was treated to, no email access, snail-like wi-fi, refrig froze all contents, 19 inch antique tv, dish satellite poor reception, no hot water last morning to shower. Poor management as these were brought to their attention & mgt response was we have no other complaints. Asked for a reasonble credit on check-out & was told a very impolite NO. Have contacted Americas Best Value Inn corporate customer service team who promise to mend their reputation for this horrible stay. I am a consultant & stay in hotels every month, this was my worst experience in 30 years. Beware!

The ad we got before booking is far from the reality. It is blank misleading. Don't go there.

The hotel was clean, in a great location, and close to a lot of restaurants, shopping, etc... Pool was closed for the winter though.

Clayton Road Concord CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Americas Best Value Inn Concord, CA is located within a mile (2 km) of Markham Regional Arboretum and Contra Costa Canal Trail. This motel has 43 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:00 AM to 10:00 AM.


Rooms

The 43 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 40-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include fans, phones, and desks.


Property features

At Americas Best Value Inn Concord, CA, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. Staff members can help with accommodation requests, and provide front-desk service during limited hours.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Room, 1 Queen Bed, Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Americas Best Value Inn Concord, CA

Everyone (4) Couples (7) Business (8) Family (6) Friends (1) Other (4)
4
Partner Couples

Spacious, clean, quiet and very convinient to shopping areas.

By on Apr 16, 2021

Review comment responded on Apr 19, 2021

Thank you for your positive feedback we appreciated.

1
Friends Business Business

The staff is horrible.never going back there again.Id rather sray in my car.

By on Nov 9, 2019

Review comment responded on Nov 9, 2019

Thank you for your feedback. We will work hard to fix any issues you may experienced and thank you for your business. What was the issue with staff anonymous?

2
Friends Family

The pictures shown online was not what i saw walking into the room. The walls were dirty, as if they had never been wiped down in 20 years. There was lots of chipped paint on the walls. The bathroom was original from the 60/70s. The deadbolt lock on the door was broken.

By on Sep 20, 2019

Review comment responded on Sep 20, 2019

Thank you for your feedback. We will work hard to fix any issues you may experienced and thank you for your business.

2
Everyone

By on Oct 26, 2018

2
Everyone

The Indian guy at the front desk was an unfriendly jerk. Never smiled, minimum words, just a jerk.

By on Oct 22, 2018

5
Everyone

I was pleasantly surprised after reading all the negative reviews. My room was in the building behind the office. Bed was clean, air conditioning worked well, there was soap & shampoo and the shower was hot. Also the front desk person was nice and let me check in early.

By on Jul 28, 2018

1
Everyone

It was dirty and gross looking everywhere. Couldn't even walk around room without shoes on

By on Mar 23, 2017

1

worst hotel & customer service

Family

This hotel was the worst place I have ever stayed. The people at the desk were rude and racist. They did not provide us with the proper customer service when needed and there was no feeling of security.

By on Dec 1, 2015

1

bugs bites

Business

I got some bugs in that room. I killed 2 of them in the morning but then i got more bites on the following nights. I don't where they were but it itches a lot. The clerk did not want to give a bill because I had reserved online and it was a discrepancy for them !!! He was rude about it.

By on Oct 28, 2015

1

unfortunately below average stay

Couples

Me and my wife were visiting relatives in the area and unfortunately think that this hotel was too expensive for what we experienced. Our pillows were not clean, the shower was not clean and when we asked for one extra shower towel the staff didn't seem very friendly about it. We could tell that the hotel was a bit older but hygiene and staff friendliness could have still been way better. We still appreciate their efforts but honestly don't think we would come back another time.

By on Sep 20, 2015

Americas Best Value Inn Concord, CA

3555 Clayton Road, Concord, CA 94519
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