Not clean at all. Trash on hallways. Construction work at 6am while guest are trying to sleep
Staff was very friendly and accommodation. Thanks for having kitchen essentials available.
It was a great hotel for the price. Good location. friendly staff even at 1a.m. check in. will stay again.
I wasn't pleased with the sarcasm and un-pleasant comment from the check-in clerk regarding the authenticity and approval of my credit card. I felt the comment, "Oh, well you're credit card is ok." was inappropriate.
This is a great hotel. Staff is very nice and professional. Convenient location too
Terrible,Book a non smoking room,and got smoking room with the smell that we can't sleep at all.Thanks for nothing...big reap off.
Couldn't sleep every time someone would shower I could hear the plumbing
The hotel is kind of off a little bit from everything to do, but food and stores are within a mile. Overall a pleasant experience. Didn't try the breakfast, but looked a bit lacking in choices. Room was pleasant to stay in. Very comfortable. Loved that it had it's own kitchen. Overall a good experience.
Could not have been better. Staff was friendly and helpful. Room was clean and comfortable. Hotel was quiet and clean. Only thing I could ding them on is that the breakfast is lacking.
Excellent, great facility. Good place to stay. A great value!
Great room near lots of restaurants and malls. The towel policy should be revised.
Nice hotel very good service nice breakfast thank you for the nice stay
I don't know what happened but a different staff and a cleaner room this time made for a more enjoyable stay . Good job people ! Thank You.
Centrally located, close to shops and restaurants Friendly staff. Not having an ice dispensing machine is a minus
I stay at the Extended Stay Hotel in Chino Hills,CA every other week and they are so nice at this hotel. The worker are always helpful. I would recommend this hotel to anyone.
Booking for another night! Definitely recommend to all
This hotel is very clean and nice. I will come and stay again
Extended Stay America - Los Angeles - Chino Valley places you within a mile (2 km) of BAPS Shri Swaminarayan Mandir and Los Serranos Country Club. Each of the 102 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 102 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Weekly housekeeping is available.
Extended Stay America - Los Angeles - Chino Valley features free WiFi in public areas, conference space, and coffee in a common area. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
Not clean at all. Trash on hallways. Construction work at 6am while guest are trying to sleep
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Staff was very friendly and accommodation. Thanks for having kitchen essentials available.
Thanks for making Extended Stay America a part of your travel plans. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
It was a great hotel for the price. Good location. friendly staff even at 1a.m. check in. will stay again.
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I wasn't pleased with the sarcasm and un-pleasant comment from the check-in clerk regarding the authenticity and approval of my credit card. I felt the comment, "Oh, well you're credit card is ok." was inappropriate.
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
This is a great hotel. Staff is very nice and professional. Convenient location too
Deanna, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you were satisfied with our convenient location. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management
Terrible,Book a non smoking room,and got smoking room with the smell that we can't sleep at all.Thanks for nothing...big reap off.
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Couldn't sleep every time someone would shower I could hear the plumbing
Maritin, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with the noise. We have discussed your comments with the team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
Thank you for choosing our hotel for your recent stay. We are sorry that you had to endure the dust, noise and mess associated with our renovations during your stay. We are very excited about this project and would love for you to come back to see the final results. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with an enjoyable experience. Sincerely, Hotel Management