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Recent guest reviews

I waited 45inutes for a shuttle from the airport. I called the desk 4 times before I got through. They told me that I never called for a pick up. I have travelled internationally for 20 years and have neber had to call for pick up. Most shuttles run every thirty minutes around the clock.

Shuttle was not on a regular basis. It was not clear that one needed to call the shuttle after certain hours before midnight... specifically between 9-10 PM.

Rooms dirty and smells . Coach pillow cases cafpet overall dirty and smellls. Breakfast very poor. Rooms get alot of noise from.. wouls not stay here again .

Nasty

Safe and clen

You could hear all noises in hallway and through walls. The bed was uncomfortable

Very nice staff and hospitality.

Ok

It was nice place for the amount we paid .. close to the airport

Staff was friendly at checking in and out. Room was clean and nice.

Decent place, nothing too special, but nice enough for our family. Good breakfast, free airport shuttle, kind customer service, and a good price. Would stay here again.

I like the breakfast to go and water and coffee available in the lobby at any time. What I didn't like is the AC it's too noisy to sleep, I prefer central AC

We were pleased at how quickly we were picked up after calling the hotel from the Shuttle and Bus Center in O'Hare's Terminal 3. (We arrived via Coach USA bus.) The hotel was very nice, and the breakfast the next morning was good. The one thing that was a bit concerning was that when we arrived we asked for a shuttle back to O'Hare at an assigned time early the next day in order to catch our flight. When we showed up at the assigned time, our name was not on the list. Thankfully there was enough room on the shuttle, but we didn't like this lapse in their records.

After a 9 hour flight i was made to wait nearly an hour in freezing weather at their designated pick up location at the airport for the featured shuttle service. I spoke with the front desk rep 3 times during this wait and when the driver arrived she said that tbe same problem occurred earlier in the day.. if you are.considering booking this otherwise acceptable property then dont count on a timely shuttle to collect you from the airport.

Location, location, location. :-) It was close the the airport and the places we'd planned to visit, hence our selection.

This property was close to all the activities. Room was clean and comfortable. Staff was very friendly. Parking lot was somewhat dark at night and I didn't feel completely safe walking to and from my car. Could use more lights out there.

North River Road Schiller Park IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Comfort Suites Chicago O'Hare Airport places you within 2 miles (3 km) of popular sights like Rosemont Theatre and Donald E. Stephens Convention Center. This 160-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and a free airport shuttle.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.


Rooms

The 160 accommodations feature sitting areas. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

Renovated in 2014, Comfort Suites Chicago O'Hare Airport offers a fitness center, free WiFi in public areas, and a business center. If you drive, self parking is USD 15.00 per night, or you can take advantage of the free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include coffee/tea in a common area, free newspapers, and an ATM.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 2 Double Beds with Sofa bed, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Suites Chicago O'Hare Airport

Everyone (14) Couples (4) Family (22)
2
Business Business

I waited 45inutes for a shuttle from the airport. I called the desk 4 times before I got through. They told me that I never called for a pick up. I have travelled internationally for 20 years and have neber had to call for pick up. Most shuttles run every thirty minutes around the clock.

By on Sep 14, 2021

Review comment responded on Sep 14, 2021

We sincerely apologize for the long wait time. We are grateful for your honest feedback as it helps us improve our service. We hope that you will consider staying at our hotel in future.

3
Family with small children

Shuttle was not on a regular basis. It was not clear that one needed to call the shuttle after certain hours before midnight... specifically between 9-10 PM.

By on Aug 30, 2021

Review comment responded on Sep 8, 2021

Thank you for reaching out. We apologize for the shuttle issues you experienced and we'll be sure to make improvements going forward. It was an honor having you and we hope to see you again, soon.

2
Business Business

Rooms dirty and smells . Coach pillow cases cafpet overall dirty and smellls. Breakfast very poor. Rooms get alot of noise from.. wouls not stay here again .

By , from Pompano Beach on Aug 28, 2021

Review comment responded on Aug 28, 2021

Thanks for reaching out and sharing your feedback. We are incredibly sorry for the experience you had at our hotel and I will pass along your feedback to our housekeeping staff. It was great having you and we hope to welcome you back. We'll be sure to give you the quality you deserve.

1
Partner Couples

Nasty

By on Aug 26, 2021

Review comment responded on Aug 26, 2021

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. It was an honor having you, and we hope to have you back soon. We will make sure to provide you with the quality of service you deserve.

4
Family

Safe and clen

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

3
Family

You could hear all noises in hallway and through walls. The bed was uncomfortable

By on Jul 30, 2021

Review comment responded on Jul 30, 2021

Thank you for sharing your feedback. I’m sorry to hear you experienced some inconveniences. We consider noise levels to be an important element of our guests’ stay and are looking into ways to better manage guest room and hallway noise. We hope to welcome you back soon, and again, thank you for connecting with us.

4
Business Business

Very nice staff and hospitality.

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

Thanks for reaching out and sharing the kind words for our hotel and staff. It was great having you and we hope to see you again, soon.

5
Everyone

Ok

By on May 25, 2021

Review comment responded on May 26, 2021

Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

5
Family Family

It was nice place for the amount we paid .. close to the airport

By on Mar 9, 2021

Review comment responded on Mar 10, 2021

Thanks for reaching out. We're thrilled you enjoyed your stay and the location of our property. It was great having you and we hope to see you again, soon.

4
Family

Staff was friendly at checking in and out. Room was clean and nice.

By on Dec 25, 2020

Review comment responded on Dec 27, 2020

Thanks for reaching out and sharing the kind words for our hotel and staff. It was great having you and we hope to see you again, soon.

Comfort Suites Chicago O'Hare Airport

4200 North River Road, Schiller Park, IL 60176
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