The lobby area of hotel smelled like Oil. When I inquired about the strong smell of oil- an employee stated it was due to non working elevator. I stayed a total of 4 nights at hotel with that smell!! Not pleasant at all. The hotel was located at a great location, close to pretty much everything. The staff was somewhat pleasant.
Chris was very helpful and pleasant. First night it was fully booked and couldn’t get a double bed but 2nd he reached out to accommodate us after another family checked out :)
I have stayed at many Hampton Inns, but this one was sub par. Our room never got cleaned but dirty towels were taken from it (no new ones left). We had to go get towels and toilet paper as there weren’t any. The room was also very hot, despite us having the air set on 65. Unfortunate stay for a reputable hotel chain.
Is an older hotel rooms are very small, staff is friendly and understandable, best part was breakfast
Window shade would not go up or downWindow shade would not go up or down window shade would not go
Very nice hotel. Best mattress I've been on in a hotel in a long time. Highly recommend Hampton Inn for comfort and value.
You get what you pay for when it comes to the breakfast. At least the coffee was good
Great staff!!! Provided extremely early check in, spotless room and convenient location.
This hotel was the first Hampton Inn I stayed at that did not have a microwave or a compact refrigerator in the room. The Hot breakfast left much to be desired. A family with three children came in before 10 AM for breakfast Children can not be rushed and it was not long after their arrival that all was shut down and the fruit, bagels and other muffins and bread were put away. If someone enters a restaurant before closing time they can order a meal and given time to eat. They don't stop giving you soda or water because it is past closing time.
The cleanliness of the room is really good and the hotel is situated in a quiet location. My only disappointment is that there is not hot breakfast.
EVERYTHING WAS GREAT. THE ONLY MINOR ISSUE WAS THAT THE FLOORS WERE BEING REDONE. WE WERE ON THE 5TH FLOOR. WHILE WE WERE OUT ON SATURDAY NOT ONLY DID THE CLEANING STAFF COME IN, BUT THE CONSTRUCTIONS PEOPLE WERE THERE. THE REASON THAT I KNOW THAT IS BECAUSE THE CURTAINS WERE CHANGED OUT. IF IT WAS TOLD TO US WE PROBABLY WOULD HAVE BROUGHT SOME THINGS WITH US INSTEAD OF LEAVING THEM ON THE DRESSER. THERE WAS NOTHING MISSING, BUT YOU GET MY POINT
was a nice hotel with clean rooms and friendly staff. The mixers in the evening was nice. breakfast was good too
It was simply perfect! Everything worked as advertised and expected. Thanks.
We stayed at the Hampton Inn - Matthews for two nights while we were in town to attend a wedding. The hotel staff was courteous and friendly. The hotel was easy to find and provided a superb location for traveling to the wedding and reception. The hot breakfast was a nice touch and we enjoyed the use of the fitness facility. We were also surprised to find easy to use laundry facilities were available to the guests. Overall we had a positive experience at the hotel.
Located 1.7 mi (2.8 km) from Matthews Community Center, Hampton Inn by Hilton Charlotte/Matthews is within a 10-minute drive of Pebble Creek Golf Course. This 3-star hotel has 91 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Free breakfast is included with your stay and awaits you each morning from 6:00 AM to 8:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
All 91 rooms feature coffee makers, free local calls, and ironing boards. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Desks and wardrobes or closets are also standard.
At Hampton Inn by Hilton Charlotte/Matthews, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
The lobby area of hotel smelled like Oil. When I inquired about the strong smell of oil- an employee stated it was due to non working elevator. I stayed a total of 4 nights at hotel with that smell!! Not pleasant at all. The hotel was located at a great location, close to pretty much everything. The staff was somewhat pleasant.
Chris was very helpful and pleasant. First night it was fully booked and couldn’t get a double bed but 2nd he reached out to accommodate us after another family checked out :)
I have stayed at many Hampton Inns, but this one was sub par. Our room never got cleaned but dirty towels were taken from it (no new ones left). We had to go get towels and toilet paper as there weren’t any. The room was also very hot, despite us having the air set on 65. Unfortunate stay for a reputable hotel chain.
Is an older hotel rooms are very small, staff is friendly and understandable, best part was breakfast
Window shade would not go up or downWindow shade would not go up or down window shade would not go
