The carpet in our room was frayed, the towel rod in our bathroom was on the floor, the wall panels in the elevators are cracked. Outside there is litter and full garbage cans and ashtrays. During breakfast the coffee dispenser was empty, they ran out of sausage, the waffle maker is defective, the food service area is cluttered and obviously not regularly cleaned. Finally, we watched the front desk day staff regularly treat customers rudely. Our room keeper was lovely, otherwise this hotel deserves its low scores. I should have believed the previous reviews.