Not worth money paid
Overall nice place. Long walk to our and had to go up to 4rth floor to get to our 3rd floor room room but quiet room and clean. Pool OK. No food or beverage service at pool due to COVID so disappointing that they still charged resort fee.
Loved the view from the balcony. The room was beautiful and very comfortable. Loved the friendliness of the staff. Would have liked to stay longer.
I liked how the property was quiet. The valet men were so courteous and also the front desk. They had a phone at the pool to call for ordering drinks and food but the phone was not working and had lots of cobwebs. So you would have to walk a far way to get drinks. No laundry service or dry cleaning on site. You have to send it in the morning to get it the next morning.
Property was clean and amenities nice. Service was disappointing. My room was not serviced by house keeping bar staff was not friendly or accommodating. Food service was slow. Overall experience not great doubt I will be returning.
For our weekend trip down to southern California, we stayed at this new Westin for 1 night in deluxe king room. Regular check-in time was 4 PM, but we were told that the room wasn't which caused us to wait around an hour to get into the room. Stepping into the room, there were trail of ants all over the room including the bedding area, restroom, and TV table and so on. When we asked to be moved to another room, we were told that this was not possible; nor were the problems rectified (overbooked). Because of this, we had to leave the hotel at 11 PM on Saturday night ruining our entire vacation schedule. It was an implied term of contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel. If possible, try to stay away from this hotel. The accommodation was unsatisfactory in the following ways: 1) Unable to check-in until 5:00 PM due to unreadiness of the room 2) Front desk/house keeping staffs are very unresponsive 3) Trail of ants found all over the room (see attached files) 4) Didn't receive appropriate customer care 5) Even after 3 weeks have been past, still didn't receive any response from the staff nor the refund.
We had the pleasure of staying at the Westin on Labor Day weekend. We were slightly irritated at check-in when we were told that our room wasn’t ready and that they would give us a call when it was. We weren’t able to check in until 2 hours past our check-in time and admitted became very aggravated to have been so inconvenienced, but guest services were so quick to take care of it and make it right, I never even had to raise the concern. We were compensated more than I could have asked or expected. The hotel room was gorgeous and so clean. The thought and attention to detail for guest needs were something I really noticed and appreciated. The pools on the property were wonderful and our kids thoroughly enjoyed their stay. We dined in with room service for breakfast and were surprised how delicious the food was. I could go on for days naming off the things we loved about the Westin even with our rough start. We will absolutely be going back.
LEGOLAND® California is within a mile (2 km) of Westin Carlsbad Resort & Spa, and other popular sites like The Crossings at Carlsbad are within a couple of miles (3 km). This 208-room, 4-star hotel welcomes guests with conveniences like 4 restaurants, a bar/lounge, and free in-room WiFi.
Enjoy dining at The Market Place, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All 208 rooms provide balconies, coffee makers, and safes. Guests can expect free WiFi and 47-inch LCD TVs with DVD players and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities. Limited housekeeping is available.
Westin Carlsbad Resort & Spa features free WiFi in public areas, conference space, and a business center. Valet parking is available for USD 35 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this golf hotel include a computer station, express check-in, and express check-out.
Not worth money paid
Overall nice place. Long walk to our and had to go up to 4rth floor to get to our 3rd floor room room but quiet room and clean. Pool OK. No food or beverage service at pool due to COVID so disappointing that they still charged resort fee.
Dear Valued Guest, Thank you for your review. We are sorry to hear you were disappointed with your recent stay. We appreciate your feedback and hope to have another opportunity to provide you with a better experience upon your next visit. Sincerely, The Westin Carlsbad
Dear Valued Guest, Thank you for rating your stay with us. We hope to welcome you back soon. Sincerely, The Westin Carlsbad
Loved the view from the balcony. The room was beautiful and very comfortable. Loved the friendliness of the staff. Would have liked to stay longer.
Hello, We are so delighted to learn that you fully enjoyed your room amenities and the kindness of our employees. We look forward to welcoming you back during your next visit to Carlsbad! Warm Regards, Agnes Macahilas Marketing Coordinator
Thank you for rating The Westin Carlsbad Resort & Spa. We're glad to see you had a positive experience and we hope to welcome you back soon. Thank you, Elizabeth Guzman Marketing Coordinator
I liked how the property was quiet. The valet men were so courteous and also the front desk. They had a phone at the pool to call for ordering drinks and food but the phone was not working and had lots of cobwebs. So you would have to walk a far way to get drinks. No laundry service or dry cleaning on site. You have to send it in the morning to get it the next morning.
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We value our guest feedback so that we may take suggestions under advisement and make correction when necessary. We strive to meet or exceed our guests expectations, I apologize for the inconvenience that occurred at the pool. Please know this has been corrected. We look forward to being able to welcome you back in the future!
Property was clean and amenities nice. Service was disappointing. My room was not serviced by house keeping bar staff was not friendly or accommodating. Food service was slow. Overall experience not great doubt I will be returning.
Dear Valued Guest, Thank you for taking the time to review your recent stay with us.It is our goal to meet or exceed every guests expectation. Unfortunately we fell short during your stay, for that I apologize. We hope you will allow us the opportunity to serve you in the future.
Thank you for your excellent review of The Westin Carlsbad Resort & Spa! We're happy you enjoyed your stay and hope we can serve you again in the future. Kind Regards, Elizabeth Guzman Marketing Coordinator
Thank you for your good review! We look forward to serving you again. Kind Regards, Elizabeth Guzman Marketing Coordinator
For our weekend trip down to southern California, we stayed at this new Westin for 1 night in deluxe king room. Regular check-in time was 4 PM, but we were told that the room wasn't which caused us to wait around an hour to get into the room. Stepping into the room, there were trail of ants all over the room including the bedding area, restroom, and TV table and so on. When we asked to be moved to another room, we were told that this was not possible; nor were the problems rectified (overbooked). Because of this, we had to leave the hotel at 11 PM on Saturday night ruining our entire vacation schedule. It was an implied term of contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel. If possible, try to stay away from this hotel. The accommodation was unsatisfactory in the following ways: 1) Unable to check-in until 5:00 PM due to unreadiness of the room 2) Front desk/house keeping staffs are very unresponsive 3) Trail of ants found all over the room (see attached files) 4) Didn't receive appropriate customer care 5) Even after 3 weeks have been past, still didn't receive any response from the staff nor the refund.
Dear James R., Thank you for taking the time to rate your stay and provide your honest feedback. We are disappointed to hear that your experience did not meet expectations and for any inconveniences you may have received during your recent stay. We do hope you will give us another opportunity to provide you with a better experience. Sincerely, The Westin Carlsbad