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Recent guest reviews

None

I like the hotel but I wasn’t sure about the privacy!!! I felt like there was a camera in my room!

I hotel was really nice the staff is awesome and very friendly, the bartender in the swim up bar are on top of it ! Very clean hotel the only down side was the food it was lacking to say the most from the buffet to all the restaurants. I think the food need so much work coming from a Mexican

Everything

This was our second time visiting this resort and above all else the staff is amazing, that is what makes this place great. The breakfast crew was especially great, we mostly sat with the same crew because we were treated so well, remembered our drinks and how much we love salsa Thank you Esteban Floriberto, Abraham, Julio, Tomas, Evidal for such great service. The service at the bars was excellent, always had what I wanted and even gave me a home remedy cocktail after having too much lime throughout the day. The only issue we encountered was our room, we were told we were getting a King bed and received two beds. We were offered to change the room to a king bed the next day but we decided to just stay since we had already unpacked and we didn't mind.

Very attentive staff

Security guard at property as me to suck his dick or touch his body!!!!! I AM INSULTED!! The hotel was nice but employees were rude! Was supposed to be all inclusive but had to pay an additional 315$ for all inclusive! Also the server ask me for a tip i gave him 20 he said i go ger t change never came back

The diamond club isn’t worth the money.

Excellent staff and service. Beautiful resort and I would definitely stay there again

We went for our anniversary, and the hotel is like new very good and clean, restaurants are very good cuisine, the only complain is about the buffet variety, was not good choices, very plain, it was not good chefs and needs more service.

I booked the junior suite with ocean view and it was absolutely gorgeous. The rooms are so spacious and nicely decorated, the bathroom has a waterfall shower head installed which was a nice added touch. The staff was extremely friendly and accommodating. The events were so lively and fun and the beach and outdoor pools are incredible. Definitely recommend and definitely coming back here!

Beautiful facility, wonderful staff, restaurants and where you could eat was confusing some open at different times others closed kind of disappointing.

Km 9.7 Blvd. Kukulcan, Zona Hotel Cancun QROO

Hotel highlights

  • Walking distance to Chac Mool Beach and Cancun Convention Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive is adjacent to Chac Mool Beach and within a 10-minute walk of other popular attractions like Forum Beach. This 180-room, 4-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Enjoy dining at Gourmet Marché, one of 6 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the property and get a bite to eat at the onsite restaurant or coffee shop/café.


Rooms

The 180 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, free minibar items, and coffee makers.


Property features

Guests of Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and a health club. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include a rooftop terrace, free WiFi in public areas, and a terrace.

Room options

Luxury Presidential Two Bedroom Suite Sunset View

1 King Bed and 1 Double Sofa Bed | Sleeps 7

Luxury Presidential Ocean Front One Bedroom Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Luxury Junior Suite Ocean Front

2 Queen Beds and 1 Double Sofa Bed | 1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Luxury Junior Suite Sunset View Diamond Club

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive

Everyone (35) Couples (23) Family (15)
1
Family Friends

By on Jun 16, 2021

Review comment responded on Jun 17, 2021

Dear Guest, Thank you very much for rating our resort We hope you can visit us again very soon and let us exceed your expectations next time. Regards!

4
Everyone

None

By on Jun 12, 2021

Review comment responded on Jun 12, 2021

Dear Guest First of all, thank you very much for choosing our Royalton Suites Cancún for your visit to the Mexican Caribbean! We would love to know more details about your stay. I remain at your disposal, do not hesitate to contact us for any further assistance.

5
Friends

I like the hotel but I wasn’t sure about the privacy!!! I felt like there was a camera in my room!

By on May 30, 2021

Review comment responded on May 30, 2021

First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to the Mexican Caribbean! After reading your review we are delighted with your overall experience and we appreciate you very much share it with us. In another hand, we regret to hear that some details during your stay did not live up to your expectations and would like to extend our sincerest apologies. Rest assured that the details you have raised have been addressed and that appropriate corrective actions have been taken, as we are always in the pursuit of exceeding your expectations. As a service-oriented company, the observations of our guest are vital and the main way to know more about the areas we need to improve is because of your feedback. We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and offer you an improved experience for your total satisfaction and new memorable experience. Please do not hesitate to contact us for any further assistance, we remain at your disposal. Kindest Regards Alejandra Vega Guest Service

4
Everyone

By on May 5, 2021

Review comment responded on May 15, 2021

Dear Guest, Thank you very much for rating our resort, it was great having you here! We hope you can visit us again very soon. Regards!

5
Everyone

By on May 4, 2021

Review comment responded on May 15, 2021

Dear Guest, Thank you very much for rating our resort, it was great having you here! We hope you can visit us again very soon. Regards!

4
Partner Couples

I hotel was really nice the staff is awesome and very friendly, the bartender in the swim up bar are on top of it ! Very clean hotel the only down side was the food it was lacking to say the most from the buffet to all the restaurants. I think the food need so much work coming from a Mexican

By on May 4, 2021

Review comment responded on May 4, 2021

Thank you for your feedback.

5
Partner Couples

Everything

By on May 3, 2021

Review comment responded on May 4, 2021

Thank you for your feedback! We hope we could say hello in a future visit.

4
Everyone

By on Apr 27, 2021

Review comment responded on May 7, 2021

First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to the Mexican Caribbean! After reading your review we are delighted with your overall experience and we appreciate you very much share it with us. In another hand, we regret to hear that some details during your stay did not live up to your expectations and would like to extend our sincerest apologies. Rest assured that the details you have raised have been addressed and that appropriate corrective actions have been taken, as we are always in the pursuit of exceeding your expectations. As a service-oriented company, the observations of our guest are vital and the main way to know more about the areas we need to improve is because of your feedback. We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and offer you an improved experience for your total satisfaction and new memorable experience. Please do not hesitate to contact us for any further assistance, we remain at your disposal. Kindest Regards Juan Gonzalez Guest Service

5
Partner Couples

This was our second time visiting this resort and above all else the staff is amazing, that is what makes this place great. The breakfast crew was especially great, we mostly sat with the same crew because we were treated so well, remembered our drinks and how much we love salsa Thank you Esteban Floriberto, Abraham, Julio, Tomas, Evidal for such great service. The service at the bars was excellent, always had what I wanted and even gave me a home remedy cocktail after having too much lime throughout the day. The only issue we encountered was our room, we were told we were getting a King bed and received two beds. We were offered to change the room to a king bed the next day but we decided to just stay since we had already unpacked and we didn't mind.

By on Apr 22, 2021

Review comment responded on Apr 22, 2021

Thank you for your feedback! We hope we have the opportunity to welcoming you a third time,

5
Partner Couples

Very attentive staff

By on Apr 22, 2021

Review comment responded on Apr 22, 2021

Thank you for your feedback, we really appretiate it.

Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive

Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO 77500
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