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Recent guest reviews

Wonderful experience! Wish I could have stayed longer! Probably the only hotel where I truly felt at home!

It was a nice stay. I liked the staff and the cleanliness

The best hotel I’ve stayed at! Thanks for making my birthday an excellent one. My butler Alfredo was awesome! And all the other members of staff especially by the diamond club pool (Eurado and ) made serving me their pleasure! It was authentic and warm. The food options are great and tasty as well. I 10/10 recommend this hotel. My stay was feb 14-18th.

A clean hotel with great staff. Maybe my 20th time to the Cancun hotel zone. I know this is a newer hotel but it maybe over rated. The food at the restaurants was not good, stick with the buffet.

The newness of the resort. This is my first time visiting Cancun and my first time doing an all Inclusive so everything was over the top for me....outstanding!

Clean, newer hotel with great staff. I’d stay again.

Very nice very nice Very nice very nice Very nice very nice Very nice very nice 👍

This was the 5th time we've been to Cancun and stayed at a different hotel each time.....This was our favorite. Its not a huge resort, but it has all the same amenities. They have numerous restaurants that you don't have to make reservations for which is nice. At other hotels, we couldn't get reservations until the 3rd or 4th day of our trip but here, we were able to get into any restaurant we wanted. Their buffet was amazing (Manny Baby was our favorite waiter). They had options for all dietary needs. My wife has a gluten sensitivity & my daughter is lactose intolerant. The buffet had an entire gluten free section and the restaurants all had gluten free options. They also had Lactose free milk which was amazing & Vegan ice cream too (including chocolate)! My daughter was able to eat the vegan ice cream and she was so excited! The pool area is not overly large, but it is right next to the beach so there were plenty of seats. The beach was good size and was well kept. The activities at the pool were so fun and the Vibe team there really made the trip. Rock, Danny, Raul, Luis, Gina....they were all really awesome. They really work hard to engage everyone and have fun. The hotel also has nightly activities and shows and live music at the Martini Mix. We were there on New Years Eve and they really did a great job (even though the rain was a bummer). The buffet was so nice, the event was well planned, and the team members really went above and beyond.

Better than average. Nice location and good service.

Amazing Guests Service Team, can’t say enough how wonderful they are, team members Carolina, Abril and the whole Santa crews were awesome. However, the Room Service Team is awfully disgusting. This is the honesty personal opinion from a loyal Expedia travelers for the past 20 years. Room service team just out of this world awful due to two members, one of the two was picking up the phone to take orders from guests on 12/26/19 from 10am to 12pm( he refused to provide his name ) when traveler was fed up with his unprofessional and rudeness, luckily he has passed the phone to his manager/supervisor Luis. Then let’s find few words to describe him-dishonest, irresponsible , unprofessional and does not care about doing his job. Mr. Luis, at any given time when it’s involves children please be sensitive of your actions, especially when children were sick, you don’t have shown any compassion because clearly you didn’t have any in you, but please do your job, even that means as little as a bowl of oatmeal. I truly hope one day you can feel the hopeless and frustration that my family felt yesterday due to your lack of professionalism.

It was spotless. Beautiful big rooms. Oceanview rooms have an amazing view. Great resort overall.

Big spoons on the table otherwise everything was wonderful service could get better

Amazing Hotel. Excellent service. Staff was very attentive. Rooms were great. Food was great. Beach was amazing. Will definitely stay there again.

Everything was amazing! Staff was excellent the hotel itself and beautiful and the food is really good

Km 9.7 Blvd. Kukulcan, Zona Hotel Cancun QROO

Hotel highlights

  • Walking distance to Chac Mool Beach and Cancun Convention Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Royalton Chic Suites Cancun is adjacent to Chac Mool Beach and within a 10-minute walk of other popular attractions like Forum Beach. This 180-room, 4-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.


Dining

Enjoy dining at Gourmet Marché, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 180 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, free minibar items, and coffee makers.


Property features

Guests of Royalton Chic Suites Cancun have access to a full-service spa, 2 outdoor pools, and a health club. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a rooftop terrace, free WiFi in public areas, and laundry facilities.

Room options

Luxury Presidential Two Bedroom Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 7

Luxury Presidential Ocean View One Bedroom Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Luxury Junior Suite Ocean View

2 Queen Beds and 1 King Bed | Sleeps 4

Luxury Junior Suite Diamond Club

2 Queen Beds and 1 King Bed | Sleeps 4

Guest reviews for Royalton Chic Suites Cancun

Everyone (24) Couples (8) Family (7)
5
Family

Wonderful experience! Wish I could have stayed longer! Probably the only hotel where I truly felt at home!

By , from Detroit on Mar 17, 2020

Review comment responded on Mar 19, 2020

Dear Bru. We are glad to read you feel like home at our resort. We are looking forward to receiving you once again very soon. Luxury Regards.

5
Everyone

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Dear Guest: Thank you for the perfect rating received. We will be more than glad to receive you in the near future once again. Luxury regards

4
Everyone

It was a nice stay. I liked the staff and the cleanliness

By on Mar 2, 2020

Review comment responded on Mar 2, 2020

Dear Guest: Thank you for the positive feedback regarding your experience. We will be glad to receive you once again soon. Luxury Regards

5
Partner Couples

The best hotel I’ve stayed at! Thanks for making my birthday an excellent one. My butler Alfredo was awesome! And all the other members of staff especially by the diamond club pool (Eurado and ) made serving me their pleasure! It was authentic and warm. The food options are great and tasty as well. I 10/10 recommend this hotel. My stay was feb 14-18th.

By on Feb 20, 2020

Review comment responded on Feb 21, 2020

Dear Guest: Thank you for your kind comments and positive recommendation. We will be glad to receive you once again soon! Luxury Regards

3
Partner Couples

A clean hotel with great staff. Maybe my 20th time to the Cancun hotel zone. I know this is a newer hotel but it maybe over rated. The food at the restaurants was not good, stick with the buffet.

By on Feb 15, 2020

Review comment responded on Feb 15, 2020

Dear guest: Thank you for your feedback regarding your culinary experience. We will deliver this message to our chefs in order to improve our services. We appreciate your visit. Luxury Regards

5
Partner Couples

The newness of the resort. This is my first time visiting Cancun and my first time doing an all Inclusive so everything was over the top for me....outstanding!

By , from Brooklyn New York on Jan 29, 2020

Review comment responded on Jan 30, 2020

Dear Gary; Thank you for the positive feedback and kind comments to our Resort. we will be glad to receive you once again very soon! Luxury Regards

4
Partner Couples

Clean, newer hotel with great staff. I’d stay again.

By on Jan 27, 2020

Review comment responded on Jan 27, 2020

Dear TT, thank you for your message and positive comments regarding your visit. We look forward to receiving you once again in the near future. Luxury Regards

5
Everyone

By on Jan 19, 2020

Review comment responded on Jan 20, 2020

Dear guest: Thank you for your recent stay and visit to our resort. we are very glad you marked with the best rank possible. We hope to receive you again in the future. Luxury regards

4
Partner Couples

Very nice very nice Very nice very nice Very nice very nice Very nice very nice 👍

By on Jan 18, 2020

Review comment responded on Jan 20, 2020

Dear Guest: Thank you for your visit and for sharing your experience. We hope to receive you once again in the not distant future.

5
Everyone

By on Jan 15, 2020

Review comment responded on Jan 16, 2020

Estimado huésped: Gracias por su calificación perfecta respecto a su estancia, esperamos recibirle en nuestro Resort nuevamente muy pronto. Saludos cordiales

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