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Enigmatic Hotel Experience

3.5 star property
Hotel with a 24-hour front desk, near Plaza 28
VIP Access

Choose dates to view prices

Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Sundeck
Signature Double Room | Minibar
Deluxe Room | Individually decorated, bed sheets
Deluxe Room | Individually decorated, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
14 Calle Mero, Cancun, QROO, 77500
  • Las Palapas Park
    ‪6 min walk‬
  • Plaza 28
    ‪16 min walk‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room

Standard Room | Individually decorated, bed sheets

Standard Room

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Individually decorated, bed sheets

Deluxe Room

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

Signature Double Room | Individually decorated, bed sheets

Signature Double Room

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

Located in Downtown Cancun, Enigmatic Hotel Experience is within a mile (2 km) of popular sights such as Plaza 28 and Puerto Cancun Marina Town Center. This 13-room, 3.5-star hotel has a restaurant and a bar/lounge, along with an outdoor pool.

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.2 miles
  • Las Palapas Park - 6 min walk - 0.4 miles
  • Plaza 28 - 16 min walk - 0.9 miles
  • Plaza Las Americas - 2 min drive - 1.1 miles
  • Puerto Cancun Marina Town Center - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪Onesto Café - ‬5 min walk
  • ‪The Bowl Bar - ‬5 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪La Fonda del Zancudo - ‬4 min walk

About this property

Enigmatic Hotel Experience

Hotel with a 24-hour front desk, near Plaza 28
At Enigmatic Hotel Experience, guests have access to an outdoor pool, free WiFi in public areas, and microwave in a common area. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Additional amenities include a refrigerator in a common area, a computer station, and barbecue grills.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Destination fee: USD 3.77 per accommodation, per night
  • Service fee: USD 2 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

Is free cancellation available at Enigmatic Hotel Experience?

Enigmatic Hotel Experience provides free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Enigmatic Hotel Experience?

As of May 31, 2025, prices found for a 1-night stay for 2 adults at Enigmatic Hotel Experience on Jun 10, 2025 start from $81.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Enigmatic Hotel Experience?

This hotel is situated in Downtown Cancun within a short 18-minute walk of Plaza 28 and also 11 minutes on foot from Las Palapas Park. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Enigmatic Hotel Experience?

No, there isn't parking at this hotel.

Does Enigmatic Hotel Experience have a casino on the premises?

No, Enigmatic Hotel Experience doesn't have a casino.

Is there an indoor pool at Enigmatic Hotel Experience?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

Is Enigmatic Hotel Experience a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Enigmatic Hotel Experience have a hot tub?

No, there isn't a spa tub at this hotel.

Does Enigmatic Hotel Experience have a restaurant with a breakfast menu?

No, Enigmatic Hotel Experience doesn't have a restaurant that serves breakfast.

Does Enigmatic Hotel Experience allow pets to stay for free?

No, pets aren't allowed at Enigmatic Hotel Experience though service animals are welcome.

Are there connecting rooms at Enigmatic Hotel Experience?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Enigmatic Hotel Experience?

The closest major airport to Enigmatic Hotel Experience is Cancun Intl. Airport (CUN), which is 11.6 mi away (25 minutes by car).

Are there rooms with balconies that I can book at Enigmatic Hotel Experience?

No, there aren't any guestrooms with balconies at Enigmatic Hotel Experience.

Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024