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Enigmatic Boutique Hotel

4.0 star property
VIP Access

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Photo gallery for Enigmatic Boutique Hotel

Outdoor pool
3 restaurants, breakfast, lunch, dinner served; seafood
Garden
Outdoor treatment areas, hot stone massages, deep-tissue massages
Signature Double Room | Individually decorated, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
14 Calle Mero, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪3 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Plaza 28
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room

Deluxe Room | Individually decorated, bed sheets

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Individually decorated, bed sheets

Standard Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Signature Double Room | Individually decorated, bed sheets

Signature Double Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

Located in Downtown Cancun, Enigmatic Boutique Hotel is within a mile (2 km) of popular sights such as Puerto Cancun Marina Town Center and Plaza Las Americas. This 13-room, 4-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.2 miles
  • Las Palapas Park - 6 min walk - 0.4 miles
  • Mercado 23 - 11 min walk - 0.6 miles
  • Plaza 28 - 17 min walk - 0.9 miles
  • Plaza Las Americas - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪La Fonda Del Zancudo - ‬4 min walk
  • ‪Las Tostadillas Del Mar Ruta Nader - ‬2 min walk
  • ‪Amarula - ‬4 min walk

About this property

Enigmatic Boutique Hotel

Guests staying at Enigmatic Boutique Hotel enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this spa hotel include a microwave in a common area, a refrigerator in a common area, and a computer station.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 13.50 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Los Compadres
  • Mero18 Seabar
  • Onda Cafe

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Winery release events

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 13.5 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

Is free cancellation available at Enigmatic Boutique Hotel?

Enigmatic Boutique Hotel provides free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Enigmatic Boutique Hotel?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Enigmatic Boutique Hotel on May 20, 2026 start from $96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Enigmatic Boutique Hotel?

This hotel is situated in Downtown Cancun within a short 18-minute walk of Plaza 28 and also 11 minutes on foot from Las Palapas Park. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is there parking available at Enigmatic Boutique Hotel?

No, this hotel doesn't offer parking.

Is there a spa at Enigmatic Boutique Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does Enigmatic Boutique Hotel have a casino on the premises?

No, Enigmatic Boutique Hotel doesn't have a casino.

Is there an indoor pool at Enigmatic Boutique Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What amenities will couples enjoy at Enigmatic Boutique Hotel?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, an outdoor pool, and couples/private dining.

Does Enigmatic Boutique Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Enigmatic Boutique Hotel have a restaurant with a breakfast menu?

Yes, Enigmatic Boutique Hotel has 3 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Enigmatic Boutique Hotel allow pets to stay for free?

No, pets aren't allowed at Enigmatic Boutique Hotel though service animals are welcome.

Does Enigmatic Boutique Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Enigmatic Boutique Hotel?

The closest major airport to Enigmatic Boutique Hotel is Cancun Intl. Airport (CUN), which is 11.6 mi away (25 minutes by car).

Are there rooms with balconies at Enigmatic Boutique Hotel?

No, you won't find guestrooms with balconies at Enigmatic Boutique Hotel.

Enigmatic Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 42 reviews
Rating 8 - Good. 6 out of 42 reviews
Rating 6 - Okay. 3 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Beautiful property, especially the pool.
Stayed 1 night in Feb 2026

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities
Lovely spacious room, very clean and modern and the bed was comfy with high quality bedding. The staff at the bar and the Mexican restaurant were so lovely and even gave us a tour of the hotel when the main reception did not. Our experience with check in could have been more warm and friendly - we were not given any information about the facilities, the food or the pool when we arrived. We wwre told we had complimentary coffee in the room, but when we asked for pods for the machine we were told we had to pay! We also had to leave identification with reception during our stay (we were asked to give our passports!) which did not happen any any other hotel during our 3 weeks in Mexico!
Stayed 3 nights in Feb 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious. Staff were very helpful and friendly. Great stay!
Stayed 1 night in Jan 2026

10/10 Excellent

Viola

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Wonderful staff. Close to everything. Everything was exactly as pictured. Only con was the hot water was not as hot as I’d like and the WiFi gave out a few times. Other than that an 10 out of ten. My daughter and I enjoyed ourselves immensely. Super relaxing. Will definitely visit again.
Stayed 4 nights in Jan 2026

8/10 Good

Ava

Stayed 5 nights in Dec 2025

10/10 Excellent

Behailu

Liked: Cleanliness, amenities, property conditions & facilities
Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Stayed 1 night in Dec 2025

10/10 Excellent

Corrin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Stayed 1 night in Oct 2025

10/10 Excellent

Andalib

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025

8/10 Good

Ahlam

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Ambar Gissell, Tegucigalpa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sean

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
​¡Una experiencia increíble! ​El hotel es una maravilla. El check-in fue rapidísimo, lo cual se agradece mucho para empezar a disfrutar pronto. La habitación es muy bonita, está impecable y lo mejor de todo es que tiene bañera, ideal para desconectar. ​En cuanto a la comida, todo de 10: el sushi estaba delicioso y el desayuno en el restaurante mexicano fue de los mejores que he probado. El hotel también tiene una cafetería muy mona y el spa es fantástico; me dieron un masaje delicioso y súper relajante que me dejó como nuevo. ​¡Recomendado al 100%
Stayed 1 night in Jan 2026

10/10 Excellent

Asia

Liked: Cleanliness, amenities, property conditions & facilities
​"El hotel más bonito y céntrico" ​¡Nos encantó este hotel! Es precioso y las habitaciones son una joya. Lo que más disfrutamos fue la alberca, está increíble y muy bonita. Además, la ubicación es inmejorable, en pleno centro. ​La comida es deliciosa en sus dos restaurantes y la cafetería es súper cómoda. También aprovechamos el spa para relajarnos y nos pareció genial que tengan su propia smoke shop. ​Lo mejor de todo fue el trato del personal, especialmente Chavely, que fue súper amable y nos ayudó en todo. Hizo que nuestra estancia fuera mucho más especial. ¡Volveremos seguro!
Stayed 1 night in Jan 2026

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
​"Excelente elección, un 10 rotundo. El hotel tiene una ubicación céntrica inmejorable, cerca de todo lo importante. Me sorprendió gratamente la limpieza, estaba todo impecable y muy cuidado. Mención especial para la chica de recepción, que fue un encanto y nos atendió con muchísima amabilidad. ¡Totalmente recomendable si buscas comodidad y buen trato!"
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar
Stayed 1 night in Nov 2025

10/10 Excellent

Angeline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Chambre très spacieuse et bien équipée, très bon petit déjeuner
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantaría volver en el futuro.
Stayed 1 night in Nov 2025

8/10 Good

nadege

Liked: Cleanliness, amenities
l'hébergement est bien situé, les chambre sont grandes et nombres
Stayed 1 night in Sep 2025

10/10 Excellent

Jakob H. M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren for eine Nacht dort und haben uns sehr wohl gefühlt. Top Zimmer, guter Service und eine ruhige, recht zentrale Lage
Stayed 1 night in Oct 2025

8/10 Good

Tuomas

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025