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Recent guest reviews

The property was clean and nice but the customer service from the lasy who work the front desk on the morning of 1/10/21 an older lady was poor .

This is Like a Home away from home for us, we Love it here and the Staff are amazing. Probably my Favorite part always greeting us with a friendly smile and Hello.

Great place! Safe travel! Comfortable clean for hotel.

Totally great! Staff friendly and cleaning and safe place

The WiFi was slow purposely and you had to pay more for faster speed

Extra features in the room were very convenient. Kitchen features added a great touch.

WE WERE DOWN FROM THE STATE OF MAINE. TOTALLY ENJOYED YOUR HOTEL.

Not bad at all. Good size room. The pillows were tiny and awful, and the hallways and elevator stank of weed 24/7, but that's because of the people not the place. There was no housekeeping for the 5 days I was there. No maid service. Not sure if that's normal or not.

There was ants on bed. Was a very nasty place. It took three hours on the phone to get orbitz to get us another hotel room. Very dissatisfied with Orbitz and Extended Stay

My stay here was horrible! From the moment I walked into the hotel, there was a lack of staff. When I finally got checked in, I went to my room and opened the door to be absolutely disgusted. The entire suite stank of bad curry and the floors were atrociously dirty (smelled of old urine and curry). I stood in one spot and refused to walk around or sit on anything. I requested for another room and when I got transferred to that room, it wasn't that much better. The entire facility is a non-smoking hotel but this room smelled like an ashtray. I was hesitant to request to be moved to a new room once more, I just decided to keep all the windows wide open while I attempted to look for another nearby hotel. This is my second time staying at an Extended Stay hotel, but my first time was the complete opposite of this experience. This entire hotel needs a deep cleaning and a renovation. I will never book another night at any Extended Stay hotel on my own money again..

No silverware in room, had to go to front desk. They gave me a fork with bend teeth and did not clean room or fresh towels.

The hotel staff was friendly for the most part. The rooms are typical of an average hotel. I chose Extended Stay because I could cook with two stove top burners. It was disappointing you have to ask for pots, pans, cooking utensils, plates, silverware, etc considering this is an extended stay. Logic would mean some would staying longer than average. I also didn't like the daily ritual of returning my dirty towels at the front desk and issued more. Some have commented you pay what you get. I think $130 a night is way too much for all the don'ts. The most repulsive thing is after staying in one room for a few days I started getti ng bit. I know mosquito, even flea bites. This was none of those. I had large welps on the right side of my body. I informed them I was getting bit by bed bugs (after looking up symptoms). They moved me from room 229 to 302. Well the pest followed me. They offered to move me again; I wasn't in agreement. They agreed to let me wash and dry all our clothes at their expense, vacuum and change linens. They even gave me 2 nights at no charge. I left for obvious reasons. They really need to stop being in denial and fix the problem. No one wants to come to a hotel and leave with their pests.

Great hotel for a short stay. Can't beat the price considering the location, easy drive into Boston. Also close to the T. Overall I found my room to be clean however it did have a funky smell to it. Since the hotel was fully booked I was unable to change rooms. The hotel staff were friendly however there was only one person ever working the front desk.

EXTENDED STAY DID MAKE GRACIOUS ACCOMODATIONS FOR MY FAMILY

Going during graduation weekend but you'll never get your value out of this place. Find another, it will be well worth the extra $50 bucks to find another place to stay.

Rockdale St Braintree MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located within a leisurely stroll of South Shore Plaza, Extended Stay America Boston - Braintree is within a 10-minute drive of Blue Hills Ski Area. The 103 rooms at this hotel include kitchens, refrigerators, and microwaves.


Rooms

The 103 rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America Boston - Braintree enjoy free WiFi in public areas and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America Boston - Braintree

Everyone (11) Couples (8) Business (3) Family (4) Friends (1)
1
Partner Couples

The property was clean and nice but the customer service from the lasy who work the front desk on the morning of 1/10/21 an older lady was poor .

By on Jan 9, 2021

Review comment responded on Jan 12, 2021

Thank you for your review. We apologize you did not experience the best from one of our associates at the front desk. Your feedback has been discussed with our team to ensure this is not repeated. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management

5
Family Business Business

This is Like a Home away from home for us, we Love it here and the Staff are amazing. Probably my Favorite part always greeting us with a friendly smile and Hello.

By , from Quincy,MA on Feb 11, 2020

Review comment responded on Feb 11, 2020

Thank you for your terrific review of Extended Stay America. We are thrilled to know that our staff went the extra mile to make you feel right at home. We work very hard to make sure all of our guests have the same great stay you did. Thank you again, and we hope you will choose us again on your next visit to the city. Sincerely, Hotel Management

5
Everyone

By on Feb 6, 2020

5
Family with small children Business Business

Great place! Safe travel! Comfortable clean for hotel.

By on Nov 20, 2019

Review comment responded on Nov 20, 2019

Thank you so much for reviewing your stay at Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management

4
Family with small children Business Business

Totally great! Staff friendly and cleaning and safe place

By on Nov 6, 2019

Review comment responded on Nov 7, 2019

Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our property and that our associates surpassed your expectations. We appreciate the nice review and look forward to your future visit. Sincerely, Hotel Management

4
Everyone

By on Jun 13, 2019

3
Everyone

By on Apr 30, 2019

2
Business Business

The WiFi was slow purposely and you had to pay more for faster speed

By on Apr 10, 2019

Review comment responded on Apr 11, 2019

Thank you for taking the time to share your observations about our hotel. We were disappointed to read that our internet service fell short of serving your needs. Our engineering team has addressed the problem, and we can report that our Wi-Fi is now fully operational. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

1
Everyone

By on Mar 18, 2019

Review comment responded on Apr 22, 2019

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

4
Partner Couples Family

Extra features in the room were very convenient. Kitchen features added a great touch.

By on Mar 4, 2019

Review comment responded on Mar 5, 2019

Thanks for being our guest at Extended Stay America. We are glad to read you liked you the kitchenette in your room and that our location was perfect for your needs. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management

Extended Stay America Boston - Braintree

20 Rockdale St, Braintree, MA 02184
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