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Recent guest reviews

I showered at my dad's house because our bathroom was gross. I'm sure you're going to tell me they clean them but this looked like it needed repair due to water damage. I wasn't happy

The staff were very friendly and helpful. Pool was open

Maid never came in and picked up our room, thinner walls to hallway so could hear people talking. Front desk staff were very nice except one gal on Sunday am. Was doing something on the computer and didn’t even say hello or acknowledge I was standing there. (She did have please see next window) but still I was standing right in front of here and she said absolutely nothing why I was waiting. The other gal was super nice

When checking in we were informed that the pool was closed. This was very disappointing for my kids who came with to swim. We were not compensated for this and we brought them to another hotel to swim and had to pay $10 to do so. Fitted sheets on beds did not fit and we ended up on a bare mattress.

There were two of us in the room and the other person got bed bugs. He’s been covered in rashes from the bites for the last week. We have lots of pictures.

I like having a restaurant and bar on-site. Friendly and helpful cleaning staff.

This was our second time staying. We love fishing in the pond behind the hotel.

The shampoo and conditioner bottles were VERY hard to get the product out You need to change them

Friendly hotel staff that was able to accommodate an early check in for a wedding.

Location is great Little bit of mix up when they put us in a room that wasn’t really ready as they were still painting but we worked around that

comfortable, very good breakfast quiet service very good

TV not working! Coffee maker not working! Missing light bulb by bed! Sounds go right through the walls!

An older hotel with a European flair Very comfortable cozy rooms, no wasted Space! (Very LONG hallways) Hotel just off interstate, food options & gas nearby.

Hotel is older but located by the snowmobile trail is ideal.

Old but comfortable. Rooms are very large with lovely views. Clean! Restaurant is ok. Nothing special but not bad either. Elevator stinky. Would stay again.

Very nice hotel and staff excellent. Would definitely stay here again.

Oasis Rd Black River Falls WI

Hotel highlights

  • Free continental breakfast
  • Free wired Internet in public areas
  • Free parking
  • Bar/lounge

SureStay Plus Hotel by Best Western Black River Falls places you within 2 miles (3 km) of Jackson County Forestry & Parks and Jackson County Historical Society Museum. This 141-room hotel has free breakfast along with conveniences like an indoor pool and free self parking.


Dining

Free continental breakfast is served each morning from 6 AM to 9:30 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

The 141 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

At SureStay Plus Hotel by Best Western Black River Falls, guests enjoy an indoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Jetted Tub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Black River Falls

Everyone (12) Couples (8) Business (2) Family (9) Friends (1) Other (1)
3
Family with small children

I showered at my dad's house because our bathroom was gross. I'm sure you're going to tell me they clean them but this looked like it needed repair due to water damage. I wasn't happy

By on May 31, 2021

Review comment responded on Jun 1, 2021

Thank you for your feedback. On behalf of our team, we apologize for your experience as this does not reflect our standard of quality. We would have been happy to move you to another room during your stay. Once again, please accept our apologies and feel free to call me at (715) 284-9471.

4
Family

The staff were very friendly and helpful. Pool was open

By on Apr 16, 2021

Review comment responded on Apr 19, 2021

Thank you for your feedback. We do appreciate your business and hope you are able to come back again soon. Sharl/AGM

3
Family

Maid never came in and picked up our room, thinner walls to hallway so could hear people talking. Front desk staff were very nice except one gal on Sunday am. Was doing something on the computer and didn’t even say hello or acknowledge I was standing there. (She did have please see next window) but still I was standing right in front of here and she said absolutely nothing why I was waiting. The other gal was super nice

By , from Wi on Nov 2, 2020

Review comment responded on Nov 2, 2020

Thank you for your feedback. I am very sorry to hear that our front desk and housekeeping personnel did not meet with your approval. We do hope you give us another chance as we will definitely improve our services. Sharl/AGM

1
Family

When checking in we were informed that the pool was closed. This was very disappointing for my kids who came with to swim. We were not compensated for this and we brought them to another hotel to swim and had to pay $10 to do so. Fitted sheets on beds did not fit and we ended up on a bare mattress.

By on Jan 25, 2020

1
Everyone

There were two of us in the room and the other person got bed bugs. He’s been covered in rashes from the bites for the last week. We have lots of pictures.

By on Oct 26, 2019

4
Family

I like having a restaurant and bar on-site. Friendly and helpful cleaning staff.

By on Oct 11, 2019

Review comment responded on Oct 18, 2019

thank you for taking the time to take our survey, we appreciate your kind words and hope that you stay with us again!

3
Everyone

By on Sep 3, 2019

Review comment responded on Sep 7, 2019

thank you for taking the time to give us some feed back. We hope you enjoyed your stay & hope you stay with us again in the future! Sincerely, Chelsy Gebhardt Front office Manager

5
Family with small children

This was our second time staying. We love fishing in the pond behind the hotel.

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

Thank you for taking the time to review your recent stay with us at SureStay Plus. We have great landscaping and several outdoor recreation options available to our guests. We look forward to your return visits.

5
Partner Couples

The shampoo and conditioner bottles were VERY hard to get the product out You need to change them

By on Jun 9, 2019

Review comment responded on Jun 12, 2019

Thank you for sharing your thoughts with us and I completely understand. I appreciate the feedback and hope you enjoyed the rest of your stay.

4
Family with small children Family

Friendly hotel staff that was able to accommodate an early check in for a wedding.

By on Jun 2, 2019

Review comment responded on Jun 8, 2019

Thank you for your kind review of your recent stay. We hope to see you again soon.

SureStay Plus Hotel by Best Western Black River Falls

600 Oasis Rd, Black River Falls, WI 54615
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