The curtains on top had a big gap so the lights on the building shined in there so made it hard to sleep. The pillows were just awful, just flat and hard like sleeping with none. The tv was so small could barely see it from our bed. And the floor was very dirty couldnt walk barefoot or your feet would be black. Also, would be nice if each building had there own pool. What i did like was when going to the park we didnt have to pay extra for parking and we could use our wristband to pay for stuff didnt have to carry any money or credit cards around, very convenient.
Room was not clean floors very nasty
No assces to towels during the day! No where to throw garbage,
Poor wifi strenght and losing connections constantly... kids bunk bed had gums on side bed frame... carb web on ceilings... queen beds are old and can feel the bed spring on body back very uncomfortable beds... family woken up around midnight because someone bang or kicked on our door and ran away... my kids was terrified...no hallway security cameras... report to front desk... they say gonna send security patrols but half hour later there was more banging on other doors...
For much they're charging a night, I would expect a decent room, instead we got the run down hotel they bought and never updated the rooms. The water park itself is nice, my kids enjoyed it.
I love it this park, except the staff and service they didn't explain us anything, especially in the front desk.
Kids love the theme park,
This place is a joke, we asked for extra blankets and they refused to give us more than 2, for the 5 people that we had. Check in is in an entirely different location. Please was loud as hell
I didnt like the fact that i was there for 2 days and my room was not cleaned. Staff did not communicate well enough about the park and different activities available. When i checked in the service clerk was to concerned about her break than explaining the different activities available.
Family oriented resort.
Everything thing with the property is hard to find
I paid for a cheaper room so I expect much but the check in wasn't great. We got there early so our room wasn't ready which is understandable but check in was at 4pm and we were supposed to get a text when our room was ready. Never got that. We went back to ask about it and they never had all the info so they never called us. Then we got to our room and we never expect much from the pillows but the blanket felt like rubber so we bought one for the weekend. The towels we refused to use they were like sandpaper. It just looks like Mt. Olympus has invested so much to buy up all the little hotels. But left a lot of quality out of these resort rooms. Not sure if we will stay there again.
In general, everything was great but the theme parks was the best part of it!
Mt. Olympus Water & Theme Park Resort places you within a mile (2 km) of popular attractions like Ghost Outpost and Top Secret. This 3-star resort has 1700 rooms and welcomes guests with a restaurant, a free water park, and a lazy river.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe.
TVs come with cable channels. Microwaves, hair dryers, and ironing boards are other standard amenities.
At Mt. Olympus Water & Theme Park Resort, guests enjoy a free water park, a lazy river, and a children's pool. Self parking is offered for USD 0.01 per day. The front desk is staffed 24 hours a day to help with access to locker space and tours/tickets. Other amenities at this family-friendly resort include a seasonal outdoor pool, an arcade/game room, and express check-out.
Hello Mai, We are sorry to hear that you had a disappointing stay however, we appreciate your honest feedback. We are dedicated to continuous improvement and development across the board, to ensure customer satisfaction, and we truly hope to have the opportunity to make it up to you next time. Kind Regards, Mt Olympus Resorts.
Hey Chou, We appreciate your rating and are delighted that you had a positive experience at Mt Olympus. We hope to see you again soon. Kind Regards, Mt Olympus Resorts.
Hello Zachary,We appreciate you taking the time to leave a 3-star review. Your feedback is important to us, as it helps us understand your experience and work towards making improvements. Thank you again for sharing your thoughts, and we hope to welcome you back in the future to enjoy the positive changes we're making.Kind regards,Mt. Olympus Resorts
The curtains on top had a big gap so the lights on the building shined in there so made it hard to sleep. The pillows were just awful, just flat and hard like sleeping with none. The tv was so small could barely see it from our bed. And the floor was very dirty couldnt walk barefoot or your feet would be black. Also, would be nice if each building had there own pool. What i did like was when going to the park we didnt have to pay extra for parking and we could use our wristband to pay for stuff didnt have to carry any money or credit cards around, very convenient.
Hello Tammy,We do apologize for the inconveniences and issues that you have experienced during your stay. It saddens us that we were not able to meet your expectations and provide the exceptional service we aspire to deliver to our guests. Rest assured, we will address this with our team and departments. Furthermore, if given the opportunity, we would have been happy to rectify the issues you encountered while you were physically here. In the future, please reach out to our 24-hour front desk staff, who are ready and willing to assist you right away. We thank you for visiting and hope to see you again.Kind Regards,Mt. Olympus Resorts
Room was not clean floors very nasty
Hello Leyla, We are very sorry to hear that you were not happy with your room, however, your feedback is very valuable and gives us the opportunity to improve. We will ensure this is addressed to avoid future occurrences. Kind Regards, Mt Olympus Resorts.
No assces to towels during the day! No where to throw garbage,
Hello, We do apologize for any issues. If you have any questions please let us know and we would be happy to assist. Sincerely, Mt. Olympus Resort
Hello Elizabeth, We are incredibly grateful that you took the time to leave us a 5-Star rating, Thank you for sharing, see you next time! Kind Regards, Mt Olympus Resorts.
Poor wifi strenght and losing connections constantly... kids bunk bed had gums on side bed frame... carb web on ceilings... queen beds are old and can feel the bed spring on body back very uncomfortable beds... family woken up around midnight because someone bang or kicked on our door and ran away... my kids was terrified...no hallway security cameras... report to front desk... they say gonna send security patrols but half hour later there was more banging on other doors...
Hello Xiong, Thank you for taking the time to leave us some feedback about your most recent stay. We will be sure to look into the issues mentioned above and do apologize. Feel free to let us know if you have any questions or need further assistance as we would be happy to help.
For much they're charging a night, I would expect a decent room, instead we got the run down hotel they bought and never updated the rooms. The water park itself is nice, my kids enjoyed it.
Hello Rosina, Thank you for your feedback. We are pleased that your family loved the water parks to the fullest. However, we sincerely regret the inconvenience. We apologize if the accommodations did not match your expectations and would like you to know that we are consistently upgrading our properties and are certain your next visit will be much better as a result. Kind Regards, Mt Olympus Resort.
Hello Raymond,Thank you for the rating, please reach out if you'd like to bring additional feedback to our attention! Hope to see you again in the near future!Best regards,Mt. Olympus Resorts