We were shocked to see the condition of this property. The outside and parking lot definitely need some work. Pretty sure the water park hasn’t been open in 10 years. The pools were under renovation (which was stated on website) but I wouldn’t bet on it. Every hallway had a different smell lol. Our room wasn’t dirty or anything but had to go down and get pillows and blankets for the pull out bed. When the lady checking 6 of us in maybe could of suggested it. Wasn’t enough towels or the little travel things. The interior definitely needed some help also. Beds were extremely uncomfortable. We wouldn’t stay there again but it was fine for 1 night.
The staff was very responsive and generally friendly and nice. The room was in a good condition and was roomier then we expected. However, the overall condition of the hotel was pretty bad. It is rundown with old paint (outside and inside), old smelly carpeting in the hallways and in the stairwell. The room key stopped working several times and we had to go downstairs to reset it. The pool is closed and there is no business center or exercise room.
Top Secret is within 2 miles (3 km) of Polynesian Hotel Wisconsin Dells- Near Noah's Ark while other popular attractions such as Noah's Ark Waterpark are within 3 miles (5 km). This 189-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and an arcade/game room.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Weekly housekeeping is available.
At Polynesian Hotel Wisconsin Dells- Near Noah's Ark, guests have access to free WiFi in public areas, an arcade/game room, and laundry facilities. If you drive, take advantage of free parking. Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. Other amenities at this family-friendly hotel include a TV in a common area and an ATM.
We were shocked to see the condition of this property. The outside and parking lot definitely need some work. Pretty sure the water park hasn’t been open in 10 years. The pools were under renovation (which was stated on website) but I wouldn’t bet on it. Every hallway had a different smell lol. Our room wasn’t dirty or anything but had to go down and get pillows and blankets for the pull out bed. When the lady checking 6 of us in maybe could of suggested it. Wasn’t enough towels or the little travel things. The interior definitely needed some help also. Beds were extremely uncomfortable. We wouldn’t stay there again but it was fine for 1 night.
The staff was very responsive and generally friendly and nice. The room was in a good condition and was roomier then we expected. However, the overall condition of the hotel was pretty bad. It is rundown with old paint (outside and inside), old smelly carpeting in the hallways and in the stairwell. The room key stopped working several times and we had to go downstairs to reset it. The pool is closed and there is no business center or exercise room.
Dear George, We appreciate you taking the time to share your thoughts. While it's great to hear that our staff and accommodations pleased you, we apologize for failing to provide you with a well-rounded stay. Our team is always looking for ways to improve, and we will use your comments to help us enhance our guest experience. Return guests are always wonderful to see, so please come back and revisit us soon!
Dear Kayla,Thank you for reaching out and sharing your experience, though we're saddened to hear that you didn't have the high-quality visit we strive to provide our valued guests. We're sincerely sorry that your time with us was underwhelming. That said, thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.