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Recent guest reviews

Staff was friendly, rooms large and clean, my kid loved the place.

Great for kids

Great place to stay with kids. Hotel Room felt like a small apartment, loved the jacuzzi size for my 3 kids also fireplace was the best. Room advertised a Queen bed & got a King that was the Best. Staff were all great friendly & attentive everything well kept clean. Lobby looked great....Lake Geneva was my 1st time to visit & won't be my last everyone in the area we're kind & helpful what a great attitude everyone had... Shopping centers & Restaurant all near by...Loved the friendly family Community

Check in was 4pm, we didn’t get a room until 5:30pm which was a little inconvenient

Room wasn’t ready until almost an hour pass check in time.

Room was very dirty. Pullout sheets were stained, drawers had wrappers in them, dishwasher had dirty dishes in it, neither bedroom had remotes, had to hook up DVD players. They definitely do not live up to the cleaning standard that they state in their COVID protocol.

I love this place for my kiddos (4yrs and 16months). Just enough for them to do. I was excited for the kitchen, we brought breakfast and lunch foods to make and planned on ordering dinner. The first morning out oven went out. They came right away and flipped the breaker but then it went out again. We were disappointed we wasted on groceries. Staff was friendly, everything was clean. We will definitely go back.

It was okay. The adults only section had a hot tub that was broken, and the 1st floor ice machine was broken as well

The indoor park pool the water was not clean at all.

Rooms are really nice, as bedroom is separate from fold out couch areas/ electric fireplace & room is equipped w/ kitchen. All dishes were being ran through the dishwasher when we arrived so that was nice. Staff is friendly. Checkin took an hour (1-2 clerks for 4pm check-ins) and water park was so unimpressive that we didn’t stay the extra day as originally planned

This was our 7th summer in a row staying at TR Lodge. It’s fun for young families to be able to enjoy the very safe (& warm) indoor/outdoor waterpark! Line for check in was long and took a while and as with most properties these days, the room could use some upgrades, but overall enjoyed our stay and will likely be back - the pool can’t be beat in the area!

It’s good for kids. Lack of food options, large crowds, and nothing to do. Was happy to leave.

Grand Geneva Way Lake Geneva WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Timber Ridge Lodge and Waterpark places you within a leisurely stroll of The Highlands Golf Course and The Brute Golf Course. This 223-room, 3.5-star aparthotel welcomes business and leisure travelers with a golf course, a full-service spa, and a water park.


Dining

Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe.


Rooms

Each apartment features a kitchen and a patio. There's space to spread out with a separate bedroom, a living room, and a dining area. An LCD TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a fireplace, a sofa bed, and a coffee maker.


Property features

Timber Ridge Lodge and Waterpark features a golf course, a full-service spa, and a free water park. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this ski aparthotel include an indoor pool, an outdoor pool, and a children's pool.

Room options

2 Bdrm Countryside - 6 waterpark pass

2 Queen Beds | 1 Double Sofa Bed | Sleeps 6

1 Bdrm Countryside - 4 waterpark pass

1 Queen Bed | 1 Double Sofa Bed | Sleeps 5

Guest reviews for Timber Ridge Lodge and Waterpark

Everyone (46) Couples (2) Family (42) Friends (5) Other (1)
5
Family

Staff was friendly, rooms large and clean, my kid loved the place.

By on May 20, 2022

4
Family with small children

Great for kids

By on Mar 16, 2022

Review comment responded on Apr 5, 2022

Thank you so much for the wonderful rating. I am so delighted to see you enjoyed your stay here at Timber Ridge. We love seeing families build some fun filled memories here at our Waterpark! We look forward to making more memories with you again in the future! See you soon!

5
Everyone

By on Feb 20, 2022

3
Everyone

By , from Lake Bluff on Feb 17, 2022

4
Everyone

By on Feb 16, 2022

5
Family with small children

Great place to stay with kids. Hotel Room felt like a small apartment, loved the jacuzzi size for my 3 kids also fireplace was the best. Room advertised a Queen bed & got a King that was the Best. Staff were all great friendly & attentive everything well kept clean. Lobby looked great....Lake Geneva was my 1st time to visit & won't be my last everyone in the area we're kind & helpful what a great attitude everyone had... Shopping centers & Restaurant all near by...Loved the friendly family Community

By on Feb 15, 2022

Review comment responded on Mar 10, 2022

I am so delighted to see you enjoyed your stay here at Timber Ridge. We love seeing families build some fun filled memories here at our Waterpark! We look forward to making more memories with you again in the future! See you soon!

3
Family

Check in was 4pm, we didn’t get a room until 5:30pm which was a little inconvenient

By on Jan 17, 2022

Review comment responded on Jan 20, 2022

Your feedback is very important to us. We are very sorry you didn't get the attention you deserved when you were here with us. We take the utmost pride in providing the highest level of service we can, and we are very sorry that we let you down during your recent stay. Your feedback has been shared with our team to ensure this issue gets resolved for future stays. We hope to see you again as we appreciate your business.

2
Family with small children

Room wasn’t ready until almost an hour pass check in time.

By on Jan 17, 2022

Review comment responded on Jan 20, 2022

Your feedback is very important to us. We are very sorry you didn't get the attention you deserved when you were here with us. We take the utmost pride in providing the highest level of service we can, and we are very sorry that we let you down during your recent stay. Your feedback has been shared with our team to ensure this issue gets resolved for future stays. We hope to see you again as we appreciate your business.

5
Everyone

By on Jan 17, 2022

2
Family with small children

Room was very dirty. Pullout sheets were stained, drawers had wrappers in them, dishwasher had dirty dishes in it, neither bedroom had remotes, had to hook up DVD players. They definitely do not live up to the cleaning standard that they state in their COVID protocol.

By on Jan 2, 2022

Review comment responded on Jan 20, 2022

We would like to sincerely thank you and your family for picking Timber Ridge as your waterpark getaway! Thank you for your feedback as that is what is needed to better improve our guest’s stays. I apologize for any inconvenience this may have caused you. We hope to see you again in the future. Thank you!

Timber Ridge Lodge and Waterpark

7020 Grand Geneva Way, Lake Geneva, WI 53147
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