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Recent guest reviews

As a family weekend getaway it was a great location. The facility itself was needed to be updated but overall okay.

The water slide structure at this hotel is disturbingly decayed. The beams are splitting at their ends, the bolts are rusting, and some of the deck boards are so weakened that they bow under your feet. I don’t believe that this structure is safe and it needs to be attended to.

I wish they would de iced the parking lot. We got in late and the park lot was icy. It was slippery and my husband slip.

The cleanliness of the room was poor. Stains on the carpet, hair in the bathtub. Furniture in room was outdated and very cheap. For the cost of the suites for the night, we thought things would have been a lot nicer. Won’t be back.

Water park it self was perfect size and very clean with great food options. Fro t of hotel and reception area very clean and inviting. Thenrooms have all the amenities needed, however, the rooms are out dated and in need of a goodncarpet cleaning and updated pant.

We always have a great time here, my sons love the water park and arcade room. It’s great that the hotel has quiet hours. A couple cons the bed and pillows were not very comfortable at all. Other than that, it was great.

How fast the receptionist was and how helpful they were.

Don’t live in the first floor … it actually underground

Water park was good but small. Rooms need updating. Customer service extremely lacking

Great Stay. Kids loved it. Great food selection and location.

The rooms are definitely dated and seem a bit dusty but the size was great. Our whole family had allergies as soon as we walked in. However the food at the onsite restaurant was good and the Waterpark and arcade and other activities were fun for the kids. It’s a great place for a family vacation.

spacious room, friendly staff, lots of things to do on the grounds.

Fun indoor and outdoor activities for kids. Pleasant staff onsite.

Grand Geneva Way Lake Geneva WI

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Timber Ridge Lodge and Waterpark places you within a leisurely stroll of The Highlands Golf Course and The Brute Golf Course. This 223-room, 3.5-star condo resort welcomes business and leisure travelers with a golf course, a full-service spa, and a water park.


Dining

Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

Each condo features a kitchen and a patio. There's space to spread out with a separate bedroom, a living room, and a dining area. An LCD TV comes with cable channels and a DVD player, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a fireplace, a sofa bed, and a coffee maker.


Property features

Timber Ridge Lodge and Waterpark features a golf course, a full-service spa, and a free water park. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this ski condominium resort include an indoor pool, an outdoor pool, and a children's pool.

Room options

2 Bdrm Countryside - 6 waterpark pass

2 Queen Beds | 1 Double Sofa Bed | Sleeps 6

1 Bdrm Countryside - 4 waterpark pass

1 Queen Bed | 1 Double Sofa Bed | Sleeps 5

Guest reviews for Timber Ridge Lodge and Waterpark

Everyone (30) Couples (2) Family (31) Friends (5) Other (1)
4
Family

As a family weekend getaway it was a great location. The facility itself was needed to be updated but overall okay.

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Thank you so much for your review. We are aware of the resort needed some updates and we are in the process of that. We appreciate your review as that helps us try to be the best. We look forward to hosting you again soon!

3
Family Family with small children

The water slide structure at this hotel is disturbingly decayed. The beams are splitting at their ends, the bolts are rusting, and some of the deck boards are so weakened that they bow under your feet. I don’t believe that this structure is safe and it needs to be attended to.

By on Jan 21, 2020

Review comment responded on Jan 22, 2020

Hello, I am sorry that you have some concerns with our waterpark. To assure you that our water park is safe due to regulations, we had a structural engineer come inspect the waterpark thoroughly and everything is completely safe. Please feel free to reach out to us directly if we can do anything else. As always we thank you for being a valued customer and we look forward to hosting you again.

5
Family with small children Family

I wish they would de iced the parking lot. We got in late and the park lot was icy. It was slippery and my husband slip.

By on Nov 3, 2019

Review comment responded on Dec 11, 2019

I am terribly sorry to hear that your husband slipped in the parking lot. We hope that he is ok, and we will be sure to continue to salt to avoid future incidents.

3
Family Friends Family

The cleanliness of the room was poor. Stains on the carpet, hair in the bathtub. Furniture in room was outdated and very cheap. For the cost of the suites for the night, we thought things would have been a lot nicer. Won’t be back.

By on Aug 19, 2019

Review comment responded on Sep 3, 2019

Thank you for the detailed review. I apologize for the condition of your room. This is not up to our normal standards and I have shared your comments with my housekeeping team. I would love to have you back again, so we can better impress during your next visit.

4
Family Family

Water park it self was perfect size and very clean with great food options. Fro t of hotel and reception area very clean and inviting. Thenrooms have all the amenities needed, however, the rooms are out dated and in need of a goodncarpet cleaning and updated pant.

By on Aug 14, 2019

Review comment responded on Sep 3, 2019

Thank you for the great review! I have taken your comments into consideration for future renovations. I look forward to welcoming your family again in the near future.

4
Family with small children

We always have a great time here, my sons love the water park and arcade room. It’s great that the hotel has quiet hours. A couple cons the bed and pillows were not very comfortable at all. Other than that, it was great.

By on Aug 12, 2019

Review comment responded on Sep 3, 2019

Thank you for the great review. It sounds like wonderful family memories were made. I look forward to your next getaway with us.

5
Family with small children

How fast the receptionist was and how helpful they were.

By on Aug 2, 2019

Review comment responded on Sep 3, 2019

Thank you for the wonderful review! I look forward to welcoming you family again in the near future.

3
Everyone

Don’t live in the first floor … it actually underground

By on Jul 31, 2019

Review comment responded on Aug 1, 2019

Thank you for the review. I apologize that we did not meet your family's expectations. Our hotel is built into a hill, and some of our first floor rooms do offer patio walkouts. I would love to have you back again, so we can better impress during your next visit.

4
Everyone

By on Jun 9, 2019

Review comment responded on Jun 27, 2019

Thank you for the great review! We look forward to welcoming you again in the near future.

5
Everyone

By on May 12, 2019

Review comment responded on May 31, 2019

Thank you for the great review! I look forward to welcoming you again in the near future.

Timber Ridge Lodge and Waterpark

7020 Grand Geneva Way, Lake Geneva, WI 53147
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