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Recent guest reviews

The rooms were decent and beds were comfortable. The property is tired and needs updating. The pool deck was ample but the pool is too small. The hot tub is in disrepair- jets didn’t work. The service was friendly overall. For the price, we wouldn’t stay there again.

They lost/stole my credit card in the lobby bar. Someone continued to attempt to make charges to the card for several days at the resort

For starters the rooms were very outdated with the exception of the bathroom. The carpet looked dirty and poorly maintained. This was especially true of the hallway. The Wi-Fi was awful as we found it impossible to stay connected or use it while it was connected. For the price I paid I was expecting quite a bit more.

The Spa was great. The amenities were ok, but it would have been nice if there was transportation to town from the hotel. The food at the restaurants was average. There was a bug in our bed on the first night (maybe not a bed bug) and staff was accommodating and apologetic. They gave us a new room, but it but a damper on our stay.

This property has it all and is maintained with great pride. The staff is friendly and the grounds are gorgeous?

Never disappoints! Food is always delicious and drinks made well. Staff is super accommodating and a special shout out to Reann at the front desk!!!

From the time I got there until I left it was fantastic. Great staff, super accommodating. Spa was amazing!

Plenty to do

We have stayed here many times. We live locally and planned a night away from the kids. what we forgot about is the paper thin walls. We could hear our next door neighbors (every single word of their conversation) late into the night and again very early the following morning. Needless to say, we had a sleepless night. We will never stay again.

When construction is going on guest shall be compensated for break in rent to keep up with the mess. Big resort without any facilities

This was one of the baddies places I stayed in lake gevena

Clean,good service,quite,

Amazing

Overall nice and clean. The beds were too small, I expected at least queen size. Also, I hated the shower- very strong pressure and no way to adjust the water, pressure.

The villa was great for a weekend away with our pup. The food on site was delicious. We would definitely return!

Grand Geneva Wy Lake Geneva WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Grand Geneva Resort & Spa places you next to The Highlands Golf Course and The Brute Golf Course. This 384-room, 4-star resort has a golf course, a full-service spa, and a water park.


Dining

There are ample dining options with 3 onsite restaurants, including Grand Cafe, which specializes in American cuisine and serves breakfast, lunch, and dinner, and Geneva ChopHouse with its golf course views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free local calls are also standard.


Property features

Grand Geneva Resort & Spa features a golf course, a full-service spa, and a water park. There's free parking and an airport shuttle for a fee. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski resort include a nightclub, an indoor pool, and an outdoor pool.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Premier Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Superior Room, 2 Queen Beds, Lakeside

2 Queen Beds | Sleeps 4

Guest reviews for Grand Geneva Resort & Spa

Everyone (16) Couples (8) Family (12)
4
Everyone

By on Jan 3, 2024

Review comment responded on Jan 30, 2024

Thanks for the rating. We are glad that you enjoyed your stay. We hope that you'll visit again soon.

3
Family

The rooms were decent and beds were comfortable. The property is tired and needs updating. The pool deck was ample but the pool is too small. The hot tub is in disrepair- jets didn’t work. The service was friendly overall. For the price, we wouldn’t stay there again.

By on Aug 19, 2023

Review comment responded on Aug 23, 2023

On behalf of our entire team at Grand Geneva, thank you for taking the time to provide us with your feedback. Please accept our sincerest apologies for not achieving our goal of providing you with an exceptional stay. We are pleased to inform you that we have some exciting changes currently taking place and we hope to welcome you back.

5
Everyone

By , from Crystal Lake on Feb 10, 2023

1
Friends

They lost/stole my credit card in the lobby bar. Someone continued to attempt to make charges to the card for several days at the resort

By on Jan 1, 2023

Review comment responded on Jan 6, 2023

We appreciate you taking the time to share your review with us. If you have not already, we ask that you reach out to our public safety team to ensure that we can fully look into this matter further. We hope we can have another opportunity to welcome you for a genuinely Grand stay.

4
Everyone

By on Dec 25, 2022

2
Family

For starters the rooms were very outdated with the exception of the bathroom. The carpet looked dirty and poorly maintained. This was especially true of the hallway. The Wi-Fi was awful as we found it impossible to stay connected or use it while it was connected. For the price I paid I was expecting quite a bit more.

By on Sep 19, 2022

Review comment responded on Sep 20, 2022

Thank you for sharing your review with us. Thank you for your feedback regarding our accommodations. We are excited to let you know that we have some wonderful changes coming soon and we hope to have the chance to welcome you back.

3
Partner Couples

The Spa was great. The amenities were ok, but it would have been nice if there was transportation to town from the hotel. The food at the restaurants was average. There was a bug in our bed on the first night (maybe not a bed bug) and staff was accommodating and apologetic. They gave us a new room, but it but a damper on our stay.

By on Sep 6, 2022

Review comment responded on Sep 7, 2022

Thank you for sharing your review with us. We apologize for the issues you experienced during your stay. We are happy to hear that you were able to enjoy the WellSpa during your stay. We hope that we can welcome you back for another stay that is truly Grand.

5
Everyone

This property has it all and is maintained with great pride. The staff is friendly and the grounds are gorgeous?

By on Aug 26, 2022

Review comment responded on Aug 29, 2022

Thank you for sharing your review with us! We are pleased to hear that you had a great stay with us and had excellent service. We hope to welcome you back for another stay that is just as Grand!

5
Everyone

By on Aug 5, 2022

Review comment responded on Nov 30, 2022

Thank you for sharing your rating with us! We are delighted to hear that you had a tremendous stay with us. We hope to have another chance to welcome you back for another stay that is just as Grand!

5
Partner Couples

Never disappoints! Food is always delicious and drinks made well. Staff is super accommodating and a special shout out to Reann at the front desk!!!

By on Jun 1, 2022

Review comment responded on Jun 10, 2022

Thank you for leaving your review with us! We are delighted to hear that you had a great stay with us and enjoyed your dining experience with us. We would love to welcome you back for another stay that is just as Grand!

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