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Recent guest reviews

Great experience

A resort contained with everything to do. The wait staff from Jake at parking to Matthew bell boy to Sherri and Owen st chop house. To megan concierge excellent Sadly furniture in suite shoul be replaced cushions old and sunken sadly no maid service to tidy up. Daily Suite needs more garbage cans plates spoons and glasses Women’s spa amazing but attendants too few all at highlands golf over the top great from Alex to joe to john our starter course amazing!!!!!!! Want our families to join us next. Love trolley amenity didn’t want to go home

the main town was near Lake Geneava

Staff was friendly and helpful. The property is beautiful and well maintained. The only thing we didnt like was how uncomfortable the couch in our room was.

Wide array of facilities

Quality

Beautiful view of the lake and fountains from Rm 3306. No elevators, which was not a problem for us, but may be for those with mobility issues.

Great place, and health protections generally thoughtful. HOWEVER, in the ski lodge (the rental & ticketing areas), numerous customers in the late afternoon wore NO masks in a small and windowless space. Staff didn’t attempt to enforce mask rules including for massless families and a large group of teenagers. Would have stayed an extra night or two, but this was a dangerous situation even for those who had masks on indoors. I liked this resort in general, but their staff’s lax attitude toward guests’ safety was reckless & unacceptable.

Great time with the Kiddos. Highly recommend, try the skiing!

The Property is quite beautiful, even on a gray day! Thoroughly enjoyed the spa staff, they were outstanding!

We arrived early to use the pool. We knew check in time was 4pm we tried to check in a little early however we were told the we’re switching to A new software program and they could not check us in early. They took my name and number said they would send a text when the room was ready. We had dinner reservations for that evening so at 4:15 I went back to check in so I could shower before dinner and was told there computer system was not up and running yet so they could not check me in fortunately we had friends staying there and we had to shower in there room and get ready for dinner. I went back at 5:30 and finally was able to check in. I never received a text my room was ready told the guy I had to use our friends room to shower which was an inconvenience to them and he didn’t seem to care. For a high end resort I was unimpressed with their customer service.

Room is nice, hotel amenities though most of which was not usable due to current situation were nice as well. Hotel has established policies/ cleaning procedures to handle COVID scenario, however more work needs to be done on that part. Coffee machine in our room looked like it was never cleaned! It is better to not provide a coffee m/c if it is going to be dirty. The patio area was not cleaned either. Bathroom plumbing needs to be upgraded, toilet clogs often. Services due to COVID is very limited, understandable however special cases such as non functional bathrooms needs to be prioritized to provide a prompt service.

Meet nice stay, I got surprised about the facilities, the area is beautiful although I would say the hotel very big so you need to walk more to go to the different amenities.

I have stayed here many times. I took my sister. It was a beautiful day and enjoyed your resort.

Beautiful, well Mainers property. Clean as always with great food

Grand Geneva Wy Lake Geneva WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Grand Geneva Resort & Spa places you next to The Brute Golf Course and The Highlands Golf Course. This 384-room, 4-star resort has a golf course, a full-service spa, and a water park.


Dining

There are ample dining options with 3 onsite restaurants, including Grand Cafe, which specializes in American cuisine and serves breakfast, lunch, and dinner, and Geneva ChopHouse with its golf course views. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

Grand Geneva Resort & Spa's 384 rooms are air-conditioned and provide refrigerators, coffee makers, and free local calls. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Grand Geneva Resort & Spa features a golf course, a full-service spa, and a water park. There's free parking and an airport shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski resort include a nightclub, an indoor pool, and an outdoor pool.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Premier Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 6

Deluxe Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Double Room, 2 Double Beds, Lakeside

2 Double Beds | Sleeps 4

Guest reviews for Grand Geneva Resort & Spa

Everyone (25) Couples (10) Family (16)
5
Family

Great experience

By on Oct 10, 2021

Review comment responded on Oct 13, 2021

We truly appreciate your feedback and are so happy you enjoyed your recent experience at Grand Geneva. We hope to see you again soon!

5
Family

A resort contained with everything to do. The wait staff from Jake at parking to Matthew bell boy to Sherri and Owen st chop house. To megan concierge excellent Sadly furniture in suite shoul be replaced cushions old and sunken sadly no maid service to tidy up. Daily Suite needs more garbage cans plates spoons and glasses Women’s spa amazing but attendants too few all at highlands golf over the top great from Alex to joe to john our starter course amazing!!!!!!! Want our families to join us next. Love trolley amenity didn’t want to go home

By on Oct 9, 2021

Review comment responded on Oct 11, 2021

Thank you for choosing Grand Geneva Resort & Spa! We are thrilled that you enjoyed your stay so much you didn't want to go home. Thank you for leaving us with your feedback! We are looking forward to room renovations in the near future. We appreciate your kinds words regarding our various staff members and appreciate your patience as we navigate through a staffing shortage in our industry. We hope you and your families are able to join us again soon!

5
Family

the main town was near Lake Geneava

By , from Waterford on Sep 13, 2021

Review comment responded on Sep 15, 2021

Thank you for choosing to stay with us while visiting Lake Geneva! We hope to welcome you back again soon!

4
Partner Couples

Staff was friendly and helpful. The property is beautiful and well maintained. The only thing we didnt like was how uncomfortable the couch in our room was.

By on Sep 10, 2021

Review comment responded on Sep 15, 2021

Thank you for taking the time to leave a review and for choosing Grand Geneva! We are so happy to hear that you enjoyed the staff at our beautiful resort. We apologize that your couch was uncomfortable and hope that didn't impact your stay too much. We hope you will return so we can provide you with the 5-star experience you deserve!

5
Partner Couples

Wide array of facilities

By on Jun 26, 2021

Review comment responded on Jul 1, 2021

Thank you for rating your recent visit to Grand Geneva Resort & Spa a perfect score! We hope to see you again soon.

5
Everyone

By on Jun 17, 2021

Review comment responded on Jul 1, 2021

Wow, we can't thank you enough for taking the time to share your rating! Thanks for choosing Grand Geneva.

5
Family

Quality

By on May 26, 2021

Review comment responded on Jun 1, 2021

Thank you so much for choosing Grand Geneva!

4
Everyone

By on May 24, 2021

Review comment responded on Jun 9, 2021

Thank you for choosing Grand Geneva!

5
Partner Couples

Beautiful view of the lake and fountains from Rm 3306. No elevators, which was not a problem for us, but may be for those with mobility issues.

By on May 18, 2021

Review comment responded on May 20, 2021

We are thrilled you enjoyed the views from your room! We love when our guests enjoy the beauty of our 1,300 acres that we don't for granted. Thank you so much for sharing your feedback!

5
Everyone

By on Apr 16, 2021

Review comment responded on Apr 29, 2021

Wow, your perfect rating made our day! Thank you so much for taking the time to share your feedback.

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