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Recent guest reviews

We arrived early to use the pool. We knew check in time was 4pm we tried to check in a little early however we were told the we’re switching to A new software program and they could not check us in early. They took my name and number said they would send a text when the room was ready. We had dinner reservations for that evening so at 4:15 I went back to check in so I could shower before dinner and was told there computer system was not up and running yet so they could not check me in fortunately we had friends staying there and we had to shower in there room and get ready for dinner. I went back at 5:30 and finally was able to check in. I never received a text my room was ready told the guy I had to use our friends room to shower which was an inconvenience to them and he didn’t seem to care. For a high end resort I was unimpressed with their customer service.

Room is nice, hotel amenities though most of which was not usable due to current situation were nice as well. Hotel has established policies/ cleaning procedures to handle COVID scenario, however more work needs to be done on that part. Coffee machine in our room looked like it was never cleaned! It is better to not provide a coffee m/c if it is going to be dirty. The patio area was not cleaned either. Bathroom plumbing needs to be upgraded, toilet clogs often. Services due to COVID is very limited, understandable however special cases such as non functional bathrooms needs to be prioritized to provide a prompt service.

Meet nice stay, I got surprised about the facilities, the area is beautiful although I would say the hotel very big so you need to walk more to go to the different amenities.

I have stayed here many times. I took my sister. It was a beautiful day and enjoyed your resort.

Beautiful, well Mainers property. Clean as always with great food

All the way from check-in until lunch before we left was amazing!! Perfect girls getaway!! Sara at check-in was AMAZING!!!!!!...just sayin. Oh and the filet with goat cheese risotto at Brissago was to die for!!!! SO delicious!!!

Very nice place. Pool area is very nice and the staffs are great.

Rooms showing their age, but still a very nice place. Service modified due to COVID, such as no housekeeping during the stay, barriers at retail and check-in, and servers wearing masks. LOVE, LOVE, LOVE the fitness center, especially our instructors for Afrobeat Dance and Spin Bikes.

The food is not good, and the check in process is abysmally slow.

This hotel does not live up to the grandness of its name... it has so much potential but very worn down. The service is mediocre although the check in staff on top of it... Is

The staff was very friendly and the amenities were excellent!

Huge resort layout. Well kept. Very friendly staff. Quiet surroundings. Will return.

very nice, very clean, over all will go back again

It was a nice romantic get away. Cons, it’s worth a little less than what is cost.

Grand Geneva Wy Lake Geneva WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Grand Geneva Resort & Spa places you next to The Brute Golf Course and The Highlands Golf Course. This 384-room, 4-star resort has a golf course, a full-service spa, and a water park.


Dining

There are ample dining options with 3 onsite restaurants, including Grand Cafe, which specializes in American cuisine and serves breakfast, lunch, and dinner, and Geneva ChopHouse with its golf course views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

Grand Geneva Resort & Spa's 384 rooms are air-conditioned and provide balconies or patios, refrigerators, and coffee makers. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include free local calls, free bottled water, and laptop-compatible safes.


Property features

Grand Geneva Resort & Spa features a golf course, a full-service spa, and a water park. There's free valet parking and an airport shuttle for a fee. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this ski resort include a nightclub, an indoor pool, and an outdoor pool.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Premier Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 6

Deluxe Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Double Room, 2 Double Beds, Lakeside

2 Double Beds | Sleeps 4

Guest reviews for Grand Geneva Resort & Spa

Everyone (33) Couples (7) Family (10)
3
Friends

We arrived early to use the pool. We knew check in time was 4pm we tried to check in a little early however we were told the we’re switching to A new software program and they could not check us in early. They took my name and number said they would send a text when the room was ready. We had dinner reservations for that evening so at 4:15 I went back to check in so I could shower before dinner and was told there computer system was not up and running yet so they could not check me in fortunately we had friends staying there and we had to shower in there room and get ready for dinner. I went back at 5:30 and finally was able to check in. I never received a text my room was ready told the guy I had to use our friends room to shower which was an inconvenience to them and he didn’t seem to care. For a high end resort I was unimpressed with their customer service.

By on Aug 19, 2020

Review comment responded on Aug 20, 2020

Thank you so much for being our guest. We are so sorry for the lack of customer service you received during our transition period. We have reviewed this with our team and will definitely learn from your feedback as we fully transition some of our systems this week. If there is anything we can do for you in the future, please don't hesitate to reach out.

3
Family with small children

Room is nice, hotel amenities though most of which was not usable due to current situation were nice as well. Hotel has established policies/ cleaning procedures to handle COVID scenario, however more work needs to be done on that part. Coffee machine in our room looked like it was never cleaned! It is better to not provide a coffee m/c if it is going to be dirty. The patio area was not cleaned either. Bathroom plumbing needs to be upgraded, toilet clogs often. Services due to COVID is very limited, understandable however special cases such as non functional bathrooms needs to be prioritized to provide a prompt service.

By on Aug 18, 2020

Review comment responded on Aug 18, 2020

We can't thank you enough for your feedback and for being our guest. Your feedback is important and has been shared with our team already for review. We couldn't agree more about prioritizing and really want to extend our thanks for all of the feedback. If there is anything we can do for you in the future, please don't hesitate to reach out.

4
Family

Meet nice stay, I got surprised about the facilities, the area is beautiful although I would say the hotel very big so you need to walk more to go to the different amenities.

By , from Oswego il on Aug 9, 2020

Review comment responded on Aug 11, 2020

We are delighted to hear that you had a terrific experience with us at Grand Geneva Resort & Spa! Our resort is sprawling with 1,300 acres in total, but we do offer a complimentary trolley that can bring you anywhere on the resort grounds to assist in getting everywhere a little quicker. We hope to have the chance to serve you again soon.

5
Family

I have stayed here many times. I took my sister. It was a beautiful day and enjoyed your resort.

By , from Barrington IL on Jul 27, 2020

Review comment responded on Jul 28, 2020

Thank you so much for returning to Grand Geneva for another wonderful stay. Thank you for passing along your kind words about your time with us. We look forward to hosting you again in the near future.

5
Partner Couples

Beautiful, well Mainers property. Clean as always with great food

By , from Chicago on Jul 13, 2020

Review comment responded on Jul 14, 2020

Your kind words mean so much to our whole team. Thank you so much, Christina, for taking the time to share your feedback. Regards, Guest Relations

5
Friends

All the way from check-in until lunch before we left was amazing!! Perfect girls getaway!! Sara at check-in was AMAZING!!!!!!...just sayin. Oh and the filet with goat cheese risotto at Brissago was to die for!!!! SO delicious!!!

By , from Pingree Grove, IL on Jul 12, 2020

Review comment responded on Jul 14, 2020

Thank you for choosing Grand Geneva for your girls getaway and for highlighting how much Sara really impacted your stay. She is already looking forward to welcoming you back again soon. Regards, Guest Relations

5
Everyone

By on Jun 30, 2020

Review comment responded on Jun 30, 2020

Thank you for your five star review. We look forward to your next visit.

4
Everyone

Very nice place. Pool area is very nice and the staffs are great.

By , from Germantown, Wisconsin on Jun 29, 2020

Review comment responded on Jul 28, 2020

We really appreciate you taking the time to share your feedback! We are thrilled you enjoyed your time at the pool and that our staff took great care of you. We hope to see you again soon!

5
Family

Rooms showing their age, but still a very nice place. Service modified due to COVID, such as no housekeeping during the stay, barriers at retail and check-in, and servers wearing masks. LOVE, LOVE, LOVE the fitness center, especially our instructors for Afrobeat Dance and Spin Bikes.

By on Jun 22, 2020

Review comment responded on Jun 23, 2020

Thank you for your review. We will be sure to pass along your compliments to our fitness instructors. We look forward to welcoming you again soon.

4
Everyone

By on Jun 22, 2020

Review comment responded on Jun 23, 2020

Thank you. We look forward to welcoming you back again soon

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