- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Best Western Plus Rockville Hotel & Suites
2.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 99 reviews
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Recent guest reviews
This hotel is absolutely the worst that I have been to, even worse than motels. First of all, the lock was semi broken and needed excessive force to open and close. This seems to be the problem with the rest of the rooms on the floor because every time someone opens or closes their door you can hear it. The excessive noises were very disturbing when we were trying to sleep. Plus, the phone inside the room didn't work, the carpet was dirty, the alarm clock randomly made static noises even when the alarm was turned off, and there were few amenities inside the room. The beds seemed smaller than the standard size too. The wifi was also down throughout my entire stay here. Overall my stay here was horrible and I would not recommend this hotel for anything.
Room and lobby area is clean. Breakfast has plenty of bacon, sausage, scrambled eggs, plus a waffle machine and bananas.
The rooms are a little dated, and not well done (mismatch paint, older beds, etc), but they are clean and a good size. Nothing fancy, but totally fine. Includes fridge and little microwave which is nice. The breakfast is good - nice variety of hot and cold items.
Good location. Friendly staff. Clean room. Would recommend
Nice stay, good breakfast and check out time was extended free of charge. Awesome hotel
Hotel was very comfortable, in a good location, easy parking, clean, and the elevators are really responsive! We stayed in a king suite and enjoyed it a lot. I would recommend this hotel to anyone.
This hotel was a surprise. Very clean and comfortable. The rooms are just. But smaller than newer hotels but my sister and I were very comfortable with 2 queen beds. Plenty of free parking, very clean lobby and rooms. Staff was cheerful and efficient and helpful. Free breakfast was huge. Anything you might want. The only fault I could find is that there isn't a vent or fan in the bathroom, so it fogs up! I'll stay here again.
The room was clean, but old and worn. Very low ceilings and thin walls. Staff was nice. Convenient location for me for work and no problems. Great hot breakfast included with the room.
The Hotel is conveniently located. It is a no frills hotel, but comfortable, clean, and quiet. The staff couldn't be more responsive or nicer. The breakfast, included in our rate, was just fine. We come to the Rockville area at least twice a year to visit relatives, we are planning to return to the Best Western during our next visit.
Facelift on an ugly hotel - looks ok at first, but then you start to notice that they didn't quite get it right. A/C didn't work. Shower wasn't right and the place has an underlying smell and grossness that comes from having old bones.
The only reason I took star off is because of location - the hotel requires a short drive to downtown Rockville where all the restaurants and shops are located.
The pictures looked nice, but the room was so small that the two of us kept bumping into each other. The bathroom was so small. The room was so hot and the ac didn't work. The only thing half way decent was the breakfast. Would never return. The rooms are very outdated.
Professional, polite, and helpful staff ... but the hotel is older and a bit worn. Overall it's conveniently located for business in Rockville.
Nice hotel, convenient to everything. Lots of parking, breakfast was excellent
The Best Western Hotel in Rockville is convenient for motorists but not for those who must rely on the Washington Metro system. In general, the building is in good condition and clean. The personnel are helpful and generally competent. The breakfast is relatively delectable and nutritious, though guests who insist on have a wide variety of choices might find it somewhat limited. Some of the equipment in the "Fitness Room" did not function properly. Perhaps the biggest disappointment was that the requested wake-up call was never received, even though I had alerted the personnel in the reception beforehand that the telephone in my room did not seem to be functioning properly. (Two relatives informed me that they had left voice messages, but they were not recorded.) By the inflated standards of the Washington area, the rates are moderate. No doubt some people will find them quite reasonable.
Check in was fast and pleasant. Room was clean and comfortable. There was no fan in the bathroom which created a sauna when taking a hot shower. The shuttle to the metro was very convenient. The drivers were friendly and came right away when called. The free breakfast was tasty and offered a lot of variety.
Wonderful, great place! Great staff! Always nice and clean. Really great value for the price. Feels very comfortable. Nice safe area.
My family enjoyed the room and the breakfast food was good. The staff were friendly and available. Easy access off the freeway. There is room for improvement regarding interior. Nothing a good remodel wouldn't fix.
The hotel and rooms are clean, attractive, and comfortable - and the staff is very welcoming. It was a great getaway, and a good price. I would certainly go back again.
overall good experience - staff is very nice but a few things that were a disappointment 1-the fire alarm went off - I know that happens but there seemed to be a lack of clear procedures about communicating with guests - and the alarm was not very loud 2-air conditioning in my room - the reason I stayed therewas so I could have AC in August in DC. The last of 3 nights I was there I could not get the room cooler than high 70s. I was not pleased.
Hotel highlights
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Best Western Plus Rockville Hotel & Suites places you within 2 miles (3 km) of popular sights like Beall-Dawson Historic House Museum and Stone Street Medical Museum. This 164-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Peerless Rockville Historic Preservation and F. Scott and Zelda Fitzgerald Gravesite are also nearby.
Dining
Start your day off right with a free full breakfast, served each morning from 6:30 AM to 10 AM.
Rooms
All 164 air-conditioned accommodations feature living rooms. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
Property features
Guests staying at Best Western Plus Rockville Hotel & Suites enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 4 meeting rooms, conference space, and a 24-hour business center.
Guest reviews for Best Western Plus Rockville Hotel & Suites
avoid this hotel!!
Everyone
This hotel is absolutely the worst that I have been to, even worse than motels. First of all, the lock was semi broken and needed excessive force to open and close. This seems to be the problem with the rest of the rooms on the floor because every time someone opens or closes their door you can hear it. The excessive noises were very disturbing when we were trying to sleep. Plus, the phone inside the room didn't work, the carpet was dirty, the alarm clock randomly made static noises even when the alarm was turned off, and there were few amenities inside the room. The beds seemed smaller than the standard size too. The wifi was also down throughout my entire stay here. Overall my stay here was horrible and I would not recommend this hotel for anything.
clean and convenient location
Everyone
Room and lobby area is clean. Breakfast has plenty of bacon, sausage, scrambled eggs, plus a waffle machine and bananas.
Review comment
Manager responded on Mar 12, 2018
Thank you for staying with us. We value your feedback and hope that you will give us another opportunity to take care of you.
decent hotel
Everyone
The rooms are a little dated, and not well done (mismatch paint, older beds, etc), but they are clean and a good size. Nothing fancy, but totally fine. Includes fridge and little microwave which is nice. The breakfast is good - nice variety of hot and cold items.
Review comment
Manager responded on Dec 2, 2017
Thank you for staying with us and for providing a feedback. We look forward to welcoming you again.
Everyone
Good location. Friendly staff. Clean room. Would recommend
Review comment
Manager responded on Nov 18, 2017
We appreciate the feedback. Looking forward to welcoming you again.
good hotel and not too expensive
Everyone
Nice stay, good breakfast and check out time was extended free of charge. Awesome hotel
Review comment
Manager responded on Nov 18, 2017
Thank you so much. Our aim is to provide superior customer service experience to all of our guests. Thank you for the feedback.
Everyone
Hotel was very comfortable, in a good location, easy parking, clean, and the elevators are really responsive! We stayed in a king suite and enjoyed it a lot. I would recommend this hotel to anyone.
Review comment
Manager responded on Nov 16, 2017
Thank you for the feedback. We look forward to welcoming you again.
reasonably close to au with free parking
Everyone
This hotel was a surprise. Very clean and comfortable. The rooms are just. But smaller than newer hotels but my sister and I were very comfortable with 2 queen beds. Plenty of free parking, very clean lobby and rooms. Staff was cheerful and efficient and helpful. Free breakfast was huge. Anything you might want. The only fault I could find is that there isn't a vent or fan in the bathroom, so it fogs up! I'll stay here again.
older hotel
Everyone
The room was clean, but old and worn. Very low ceilings and thin walls. Staff was nice. Convenient location for me for work and no problems. Great hot breakfast included with the room.
very good value for the money
Everyone
The Hotel is conveniently located. It is a no frills hotel, but comfortable, clean, and quiet. The staff couldn't be more responsive or nicer. The breakfast, included in our rate, was just fine. We come to the Rockville area at least twice a year to visit relatives, we are planning to return to the Best Western during our next visit.
not the best best western. not even the 10th bes
Everyone
Facelift on an ugly hotel - looks ok at first, but then you start to notice that they didn't quite get it right. A/C didn't work. Shower wasn't right and the place has an underlying smell and grossness that comes from having old bones.
Thank you for staying with us and for providing a feedback. We are committed to providing excellent customer service to all of our guests, we are truly sorry if that was not your experience. We have received a lot of positive feedback from our guests but we are determined not to relent in our push for excellence. We hope that you will stay with us again.