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Recent guest reviews

Great 👍

This is a terrible property that might date back to the 50s. It’s worn down, old and the structure is just decades behind the standards of the day. Will never stay at a best western again.

Not up to usual standards of Best Western Hotels had in the past. Very unusual room layout. no closet. had a unit right in front of the door that help very few hanging clothes and contained the ironing board. Very limited drawer space and locate almost on floor. Poor lighting Room needed to be treated for bugs Dining staff very helpful. Front desk not very helpful

Customer service associate during my check-in was very professional. Property is clean..

Good quality

.

unrenovated motel with mediocre highcarb grag go breakfast, lumpy mattress, regularly noisy 2am next door neighbors . Found dirty rag on the floor in room never picked up by staff despite mentioning it. If you want fresh towels be sure to bring the used to front desk. the neighborhood is close to nothing but I270. Not up to BW standards!

Pretty standard hotel with nicer and larger rooms than you'd expect. The staff is extremely nice and helpful. Parking is easy. The bed was way better than expected.

I love the property location and the employees were very helpful and kind. I would definitely stay here again.

The room was not clean, and very hot. No air conditioning.

They are doing renovations . Chose the wrong hotel. It needs a huge renovation!!!!!!!

Property is showing its age; carpeting worn; sink in room missing stopper and a ring dropped into the sink would be lost.

Very friendly Staffs. Room was okay but not a clean. I was not expecting a cristal clean room as this hotel is not a five star fancy hotel but I was a little bit disappointed.

Breakfast included a variety of options, location was convenient.

Very well maintained propert. Cleaning service is great. We were disappointed to find out the hourly shuttle service to Rockville Metro has been discontinued. Using a taxi for reimbursement is not the same and does not cover departure. Staff is very friendly and responsive.

The lifeguard at the pool was extremely vigilant and professional, The gentleman working the front desk was very friendly, fast and polite. The room was very clean.

This was the most disgusting hotel I have ever stayed in. There was mold on the showerhead, cockroaches in the bathroom, walls were paper thin and the staff could care less. I am shocked this place is still in business. Do yourself a favor and stay far, far away from this hotel.

W Montgomery Avenue Rockville MD

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Best Western Plus Rockville Hotel & Suites places you within 2 miles (3 km) of popular sights like Stone Street Medical Museum and Peerless Rockville Historic Preservation. This 164-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:30 AM to 10 AM.


Rooms

All 164 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Safes, phones, and ironing boards are other standard amenities.


Property features

At Best Western Plus Rockville Hotel & Suites, guests have access to a gym, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-out, and free newspapers.

Room options

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Standard Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Rockville Hotel & Suites

Everyone (14) Couples (6) Family (14)
5
Family

Great 👍

By on Jan 4, 2022

Review comment responded on Jan 9, 2022

So good to see you had a great stay. Thanks for reviewing us. Hope to see you back again soon.

1
Business Business

This is a terrible property that might date back to the 50s. It’s worn down, old and the structure is just decades behind the standards of the day. Will never stay at a best western again.

By on Dec 27, 2021

Review comment responded on Dec 29, 2021

We're sorry to hear that you did not find our hotel to your liking. We have been upgrading our hotel and have received very favorable feedback on the facilities and service. Since all Best Western Hotels are individually owned and operated, we hope that you will judge each hotel on its own merit.

2
Family

Not up to usual standards of Best Western Hotels had in the past. Very unusual room layout. no closet. had a unit right in front of the door that help very few hanging clothes and contained the ironing board. Very limited drawer space and locate almost on floor. Poor lighting Room needed to be treated for bugs Dining staff very helpful. Front desk not very helpful

By on Oct 26, 2021

Review comment responded on Oct 27, 2021

Thank you for your review on our new room prototype. The room has phone charging stations, USB ports and adequate electrical outlets. We are exchanging the iron and ironing board for steamers. The completely new HVAC units and the new plumbing preceeded the new furnishings. Your review and experience are shared with our staff for improvement and training.

5
Everyone

Customer service associate during my check-in was very professional. Property is clean..

By on Aug 13, 2021

Review comment responded on Aug 16, 2021

Thanks for the great review on professional customer service and property cleanliness. We are happy to get your feedback and will share this with our team. Thanks for selecting Best Western Plus Rockville for your stay.

4
Everyone

Good quality

By on Jul 23, 2021

Review comment responded on Jul 24, 2021

Thanks for the good review. We hope to see you again.

3
Family

.

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

Thank you for your survey and for selecting our hotel for your stay.

2
Business Business

unrenovated motel with mediocre highcarb grag go breakfast, lumpy mattress, regularly noisy 2am next door neighbors . Found dirty rag on the floor in room never picked up by staff despite mentioning it. If you want fresh towels be sure to bring the used to front desk. the neighborhood is close to nothing but I270. Not up to BW standards!

By on Jun 19, 2021

Review comment responded on Jun 20, 2021

Thank you for your review. Please accept our apologies that the issues noted affected your stay. We will be changing our breakfast shortly and have noted the items noted for training and correction.

5
Partner Couples

Pretty standard hotel with nicer and larger rooms than you'd expect. The staff is extremely nice and helpful. Parking is easy. The bed was way better than expected.

By on May 28, 2021

Review comment responded on May 30, 2021

Thank you for your review on our property and for staying with us. We are glad to hear that you found our property nicer than expected and we look forward to your next stay with us.

5
Partner Couples

I love the property location and the employees were very helpful and kind. I would definitely stay here again.

By on May 28, 2021

Review comment responded on May 30, 2021

Thanks for the great review and the mention of our helpful staff. We look forward to having you as our guest again.

2
Family with small children Family

The room was not clean, and very hot. No air conditioning.

By on Apr 1, 2021

Review comment responded on Apr 6, 2021

Thank you for the review of your stay with us. We appreciate our guests who have stayed with us during our renovations. The AC has been repaired since your stay. We hope you will stay with us again when you are in our area.

Best Western Plus Rockville Hotel & Suites

1251 W Montgomery Avenue, Rockville, MD 20850
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