Skip to main content
Beginning of main content
 Austin •1 Room
 Austin • 1 Room
Book online or call 1-844-663-2276 Phone Number
< See all hotels

Embassy Suites by Hilton Austin Downtown South Congress

3.5 out of 5.0
Overview Reviews Amenities & Policies
300 S Congress Ave, Austin, TX
1-844-663-2269
4.0
out of 5
"Good!"
See all 60 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

Front desk staff were friendly, welcoming, and checked me in quickly. I loved the free shuttle service. Nice selection of items for the breakfast buffet, and as a beer-lover, I appreciated the variety of craft beer options at the bar.

Couldn't provided linens for pull-out bed making it a 2 person room. Didn't provide face cloths either night. The breakfast had a million kids so obviously more than four people were in a room making it way overcrowded. Little management or staff other than wait staff anywhere to be found. I found the desk clerks to be completely clueless and not helpful.

Perfect location for me, loved every bit of my stay!

Nice hotel close to downtown. Pool was crowded with kidos. Road closure for concert. All manageable.

Nice snack n breakfast! Tiolet made loud noise when flushed!

Booked hotel 10 minutes before I walked in and was greeted with great customer service. Received the room I booked and it was easy to get too. When I am in Austin again I will definitely book.

The hotel was built to look nice but it isn’t being maintained. The guest book had outdated information, the clock didn’t work, tv remote in bed room didn’t work, and the pool area only had one table to sit at.

Always close to everything. We have been staying at this hotel for 15 years.

In most respects, my 4-day stay was just what I expected. The cocktail hour was nice and the food was OK. I had dinner the first night and the Tex-Mex cuisine was plenty flavorful without being too spicy for me. My biggest complaint was that my travel website requested a king bed for me, but I was given 2 doubles when I checked in. I asked about it and the hotel said they had only received notice of 2 doubles and, since they were full, couldn't' change my room. I'm not sure who to blame on this one, but it was mildly disappointing. Everything else was completely fine and as expected. Also, the wifi was rather flaky throughout my stay, I could access it in the bedroom of my suite, and they kept changing the password without letting me know.

The breakfast buffet was delicious. There was something for everyone! We really enjoyed the cocktail hour and snacks provided after our long day of meetings. We are so glad we chose the Embassy suites over the Hyatt. Location was great! A short walk to everything. And the staff!! What can I say about them. They are the best. Very accomodating hospitable

Great location and nice staff! I would stay again.

First room that we got had a sting smoke smell,then we got a ok room but they didn’t finish the remodeling. Bottom of doors were like chewed out. Taped wallpaper.

Very nice location and the manager's reception each evening was fantastic. Our primary complaint was the really shaky intermittent wifi. That was particularly problematic when trying to work on cloud based projects in the room.

the bed was beyond uncomfortable, lumpy & unlevel. The sheets were not fresh but used. Room was not freshly cleaned before our arrival. The absence of meaningful rest because of substandard bedding made my trip an unpleasant experience. Never had this experience before with Embassy Suites.

Very convenient to all places downtown. Parking expensive at 32$ a day- more than my rental car. Nicely surprised with complimentary drinks and snacks in the evening. Room was spacious. Overall a nice stay in downtown area!

The facility is clean, a bit old, beds are comfortable, breakfast was testy and varied

It was great for the price point, convenient location

We booked a suite for 7 girls & we were just given 2 rooms one was a tiny room & the other was a normal room. Did not look like a suite AT ALL. We were told that they dont have suites & that they couldn't accommodate us in a bigger room(s). Also there was a terrible leak above the rooms which supposedly was going to get fixed & it never did. Everytime we stepped out the carpet was soaking wet. It was already starting to transfer to the room! It was just a mess. The hotel lobby, bar & breakfast area is pretty but thats it!! Terrible experience.

S Congress Ave Austin TX

Hotel highlights

  • Walking distance to South Congress Avenue and Lady Bird Lake
  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining

Located in Downtown Austin, Embassy Suites by Hilton Austin Downtown South Congress is adjacent to South Congress Avenue and within a 10-minute walk of other popular attractions like Lady Bird Lake. This 3.5-star hotel has 262 guestrooms and offers an indoor pool, a 24-hour fitness center, and a spa tub.


Dining

Free cooked-to-order breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All 262 air-conditioned accommodations feature living rooms. TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

At Embassy Suites by Hilton Austin Downtown South Congress, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Valet parking is offered for USD 37 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4
$211* Per night/room Nov 10 - Nov 11

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

King 1 | Sleeps 5

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

Queen 2 | Sleeps 7

Suite, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4

Suite, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Embassy Suites by Hilton Austin Downtown South Congress

Everyone (25) Business (4) Couples (10) Family (7) Friends (5) Other (7)
4
Business Business Travelers

Front desk staff were friendly, welcoming, and checked me in quickly. I loved the free shuttle service. Nice selection of items for the breakfast buffet, and as a beer-lover, I appreciated the variety of craft beer options at the bar.

By , from Boston, MA on Feb 11, 2019

Review comment responded on Feb 11, 2019

Thank you so much for your fantastic rating and review! We're so glad you enjoyed our complimentary 2-mile shuttle service and of course our complimentary cooked-to-order breakfast and evening manager's reception! Thank you especially for your call-out on our craft beers at our @SoCo Bar & Bites! We like to highlight the local area offerings, and there are so many to choose from! We hope you'll be back soon and allow us to host you again!

5
Everyone

By on Dec 17, 2018

Review comment responded on Dec 19, 2018

5 stars is a wonderful rating and we certainly appreciate you taking the time to respond! Thank you so very much! We hope you'll come back and stay with us again!

1
Everyone

Couldn't provided linens for pull-out bed making it a 2 person room. Didn't provide face cloths either night. The breakfast had a million kids so obviously more than four people were in a room making it way overcrowded. Little management or staff other than wait staff anywhere to be found. I found the desk clerks to be completely clueless and not helpful.

By on Nov 19, 2018

Review comment responded on Nov 21, 2018

I'm very sorry as it appears we were not at our best during your recent visit with us. I hope you will take this as an exception and not the rule as we strive to make a difference for all our guests. The weekends have been very busy with families as well as this week of Thanksgiving, as we do not just provide a suite, but include the complimentary cooked-to-order breakfast and evening manager's reception. I hope you'll reconsider staying with us again in the future so that you can see the great service and value we are known for.

5
Everyone

By on Oct 17, 2018

Review comment responded on Oct 17, 2018

Thank you so much for your rating! Hope you'll be back to Austin and allow us to host you again!

5
Everyone

Perfect location for me, loved every bit of my stay!

By on Sep 25, 2018

Review comment responded on Sep 25, 2018

That's wonderful! Thank you so much for your rating and comments, and we hope to see you again soon!

4
Everyone

Nice hotel close to downtown. Pool was crowded with kidos. Road closure for concert. All manageable.

By on Aug 20, 2018

Review comment responded on Aug 20, 2018

Thank you so much for your rating and comments. It definitely was a very busy weekend with families before school starts and festival attendees. My apologies for the road closures, and the over population of the pool, but glad to see it was manageable. We hope you'll return to the Austin Downtown area soon, and allow us to host you again!

4
Everyone

Nice snack n breakfast! Tiolet made loud noise when flushed!

By on Jul 23, 2018

Review comment responded on Jul 24, 2018

Thank you so much for your review and rating! Sorry about the toilet sound, as I know sometimes they sound "jet-powered".... If you can let me please know what suite you were staying in, we can definitely take a look at it. Hope you'll be back soon and allow us to be your host again!

4
Everyone

Booked hotel 10 minutes before I walked in and was greeted with great customer service. Received the room I booked and it was easy to get too. When I am in Austin again I will definitely book.

By , from Texas on Jul 2, 2018

Review comment responded on Jul 3, 2018

We are so happy you enjoyed your stay with us and are glad to see you'll stay with us again! Thank you for your wonderful review and rating!

3

nicely built hotel but not well maintained

Everyone

The hotel was built to look nice but it isn’t being maintained. The guest book had outdated information, the clock didn’t work, tv remote in bed room didn’t work, and the pool area only had one table to sit at.

By on Jun 13, 2018

Review comment responded on Jun 15, 2018

Wow, we didn't do our best to ready the suite for you. My apologies for these overlooked details. Since I don't have your name or suite number, I will let my Engineering team know of your comments so that they can look out for these when they maintain the suites. Thank you for bringing this to our attention, and our hope is that you will reconsider and allow us to be your host again.

4

embassy downtown

Everyone

Always close to everything. We have been staying at this hotel for 15 years.

By , from Zirconia, NC on Jun 6, 2018

Review comment responded on Jun 8, 2018

Thank you so much for your loyalty and business! We certainly appreciate it your comments and agree, we need to refresh our suites next and it's in the works. We're very happy you enjoyed the food at our @SoCo Bar & Bites! Hope you'll continue to stay with us for many years to come!

Embassy Suites by Hilton Austin Downtown South Congress

300 S Congress Ave, Austin, TX 78704
url importing https://www.orbitz.com/Austin-Hotels-Embassy-Suites-by-Hilton-Austin-Downtown-South-Congress.h17694-p2.Hotel-Reviews