Mixed reviews: Mattress was too firm and made it difficult to sleep. Queen bed was more like a full and was crowded. I liked that the hotel was pet friendly. Check in staff was friendly. Staff was also friendly when we called ahead of our stay with questions. Starbucks next door is a plus. Our toilet would not seem to flush well. They also forgot to clean our room before day 2, even though we asked at the desk. Average overall. I will most likely explore a different hotel on my next visit.
This is a great place to stay when visiting Auburn University. It was clean, the beds were comfortable and the people were friendly.
We returned from a spicy meal and I looked in their little “market” for something sweet. The front-desk person went to the store room and found an ice cream bar that hadn’t been restocked out front. Greatly appreciated.
We have stayed here twice. The hotel is newer, but is showing a lot of wear. It needs a complete update. Reasonably close to Auburn University.
Only thing that was inconvenient is the fact that there was no bathtub, while I personally enjoy the shower, my wife prefers to soak in a tub.
Nice place overalll
Little to no hot water and the water pressure was horrible Digital key only worked for part of my stay Overall great location but the hot water situation was not good.
Very friendly staff, happy to help and go the extra mile. Room was what you expect, bed was comfortable, pillows also good. Very nice shower. I was on the top floor and they have some equipment on the roof (they said it is related to the HVAC system) which would "rumble" for about 30 sec every 5 minutes. About as loud as a very quiet tv set to background noise. Loud enough that it could not be missed. The staff did know about this issue and said they were fixing it. Overall this is a great place to say.
Very clean and the staff was friendly. Highly recommended.
It was a good property, close to Auburn. We would stay there again for sure.
Spent two nights did not make up the room or supply coffee for next morning.
Two years old but looks brand new. Everything was perfect, staff very nice too. 5 stars ++++++++++++++++++
Friendly staff. Nice room. I would stay there again.
Beautiful room . everything looks brand new. staff was friendly and had an accessbility room for the deaf! Awesome feature. Definitely would stay here again.
Great staff. Great breakfast. Very comfy room. Close to auburn, close to a variety of food
TownePlace Suites by Marriott Auburn University Area places you within a leisurely stroll of Auburn University and Jay and Susie Gogue Performing Arts Center at Auburn University. This 95-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
32-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include kitchens, refrigerators, and microwaves.
Guests of TownePlace Suites by Marriott Auburn University Area enjoy a gym, free WiFi in public areas, and a seasonal outdoor pool. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and express check-in.
Mixed reviews: Mattress was too firm and made it difficult to sleep. Queen bed was more like a full and was crowded. I liked that the hotel was pet friendly. Check in staff was friendly. Staff was also friendly when we called ahead of our stay with questions. Starbucks next door is a plus. Our toilet would not seem to flush well. They also forgot to clean our room before day 2, even though we asked at the desk. Average overall. I will most likely explore a different hotel on my next visit.
This is a great place to stay when visiting Auburn University. It was clean, the beds were comfortable and the people were friendly.
Dear David, Thank you for making TownePlace Suites Auburn University Area a part of your travel plans. We are glad our associates left a lasting impression and that you loved our clean property and comfortable beds. We will share your compliments with our entire team. Thank you once more, and we look forward to you choosing us again. James Thomas General Manager
We returned from a spicy meal and I looked in their little “market” for something sweet. The front-desk person went to the store room and found an ice cream bar that hadn’t been restocked out front. Greatly appreciated.
Dear Dan, Thank you for your comments regarding your recent stay at the TownePlace Suites Auburn University Area. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team. Thank you again, and we look forward to welcoming you back soon. James Thomas,General Manager
We have stayed here twice. The hotel is newer, but is showing a lot of wear. It needs a complete update. Reasonably close to Auburn University.
Dear Paul, Thank you for choosing to stay with us again. We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.James Thomas,General Manager
Dear Allison, Thank you for choosing TownePlace Suites Auburn University Area and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.James Thomas,General Manager
Only thing that was inconvenient is the fact that there was no bathtub, while I personally enjoy the shower, my wife prefers to soak in a tub.
Dear David, Thank you for choosing TownePlace Suites Auburn University Area for your recent stay and for sharing your experience. While you liked our convenient location, we truly regret that our accommodations did not meet your expectations. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another guestroom. In the future, please know our front desk staff is always available to help make the most of your stay. We understand your inconvenience and are grateful for your patience. Thank you again, and we look forward to welcoming you again soon. James ThomasGeneral Manager
Nice place overalll
Dear Timothy, Thank you for rating your stay at the TownePlace Suites Auburn. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Bianca PittsAssistant General Manager
Little to no hot water and the water pressure was horrible Digital key only worked for part of my stay Overall great location but the hot water situation was not good.
Dear Jason, providing the highest level of hospitality is our number one priority; therefore, we apologize for not meeting all of your expectations. We regret the issues you experienced during your stay with us, and we appreciate your patience. Thank you for mentioning how much you enjoyed our great location; we also want to thank you for all your feedback. We look forward to hosting you again on your next visit to Auburn. Bianca Pitts, Assistant General Manager
Very friendly staff, happy to help and go the extra mile. Room was what you expect, bed was comfortable, pillows also good. Very nice shower. I was on the top floor and they have some equipment on the roof (they said it is related to the HVAC system) which would "rumble" for about 30 sec every 5 minutes. About as loud as a very quiet tv set to background noise. Loud enough that it could not be missed. The staff did know about this issue and said they were fixing it. Overall this is a great place to say.
Dear Michael, thank you for your comments regarding your recent stay at the TownePlace Suites Auburn. Your review was a pleasure to read, and we were delighted to learn that our well-kept accommodations and the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team. However, we regret the inconvenience during your stay. Thank you again, and we look forward to welcoming you back soon. Kevin Brown General Manager
Very clean and the staff was friendly. Highly recommended.
Dear Mr. Timothy, thank you once again for choosing TownePlace Suites Auburn. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team. We appreciate you sharing your feedback and love knowing you will return soon.
Dear Matthew, Thank you for sharing your experience at our hotel. We apologize for the lack of housekeeping service you endured during your time with us. We will address your remarks with the appropriate individuals to ensure these are not repeated. We are also sorry you found your mattress to be uncomfortable. Please know our front desk is always available and happy to make you as comfortable as possible. On a positive note, we are pleased to see you liked our hospitality and pet-friendliness feature. We hope you will give us a second chance to deliver the type of visit you should always expect from us. James Thomas General Manager