I did not check in in the premises, since my flight is cancelled because of the COVID-19. I hope the hotel will give me a chance to use it or rebook it in another date or branch.
It was very clean and nicely updated. It was very convenient to our concert. Valet parking was quick.
When we checked in there was no mention made that the room I booked was not available. I had booked a room with two double beds and a balcony. The room I was given was a king with no view or balcony. I called the front desk and they said there was a maintenance issue with my room and they would move me to my room for Saturday night. On Saturday I called the front desk and they told me to leave everything in my current room and while I was out for the day they would move our luggage to our new room. When we arrived back at the hotel we were given new keys to a new room that was (once again) a king room with no balcony and the new room DID NOT have our luggage. We went back to the desk where we were told that our luggage had been brought to a differnt room but they were not sure which room and there were no rooms with double beds and a balcny available. After 30-45 mintues they finally found our luggage and they bumped someone else to get us in the right room. It was a disaster.
Service was personal and exemplary. All of the staff worked over and above to make our trip to Atlanta special. Southern Hospitality was very evident here. Room was clean and well appointed.
Ice maker area had terrible odor. Rooms smaller than appear. Balcony was beautiful! Tub was small. No nice robes
I loved this hotel. It’s in a great location. The staff were so friendly and helpful.
Need washer and dryer for guests to clean their own laundry Problematic elevator
The apperance was very unique. I also loved the conveience to various attractions in the area
TV was not working took staff over a hour to switch my room
Excellent staff, wonderful and spacious room. I have already recommended the hotel to a colleague who travels to Atlanta for business.
Nice staff clean hotel would’ve been nice to know in advance that parking was VALET ONLY at 38 dollars per night! No other choice but to valet AT THIS HOTEL for that reason alone I would not stay here again !
Had to call someone over twice to get my luggage from the luggage room. The mattress was thin and out of shape. I was told by the staff millions were put into the property but I just didn't see it. The brunch at the resturant was very mediocre.
When I arrived at the hotel, I thought that I was in store for an awesome experience. Unfortunately, the guy who checked my fiancé and I in wound up charging my debit card an additional $598.00. This happened the 1st day I arrived and I was scheduled to stay at the hotel for 3 nights before returning back home. This really made my stay unpleasant because it was my fiancé’s birthday and I was planning to buy her a luis Vuitton purse, but couldn’t since I had to wait 3-5 days for my money to be reimbursed to my account. It also caused me to have an unpleasant trip because we couldn’t do all of the activities I had originally planned due to low finances that should’ve been in my account. I had been planning for this trip for months and things turned upside down at arrival because of this mistake with the desk clerk.
The location is great. The parking attendant are good and brave yourself for $38 night parking. Check in was OK. As I got to the room I received a text from the lobby. I was impressed with that. I had a toilet issue with the tank filling every 5 mins. I text back and said that was the only issue. It was never repaired the entire 5 nights! The last night my room was not made up. Told it would be and it was.
Located in Fairlie-Poplar Historic District, The American Hotel Atlanta Downtown - a DoubleTree by Hilton is adjacent to Tabernacle and within a 5-minute walk of other popular sights like Centennial Olympic Park. This 315-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and a 24-hour business center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
All 315 rooms feature MP3 docks, refrigerators, and coffee makers. Guests can expect to find WiFi, wired Internet, and 49-inch flat-screen TVs with pay movies and video-game consoles. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.
Renovated in 2017, The American Hotel Atlanta Downtown - a DoubleTree by Hilton offers a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 32 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
I did not check in in the premises, since my flight is cancelled because of the COVID-19. I hope the hotel will give me a chance to use it or rebook it in another date or branch.
It was very clean and nicely updated. It was very convenient to our concert. Valet parking was quick.
When we checked in there was no mention made that the room I booked was not available. I had booked a room with two double beds and a balcony. The room I was given was a king with no view or balcony. I called the front desk and they said there was a maintenance issue with my room and they would move me to my room for Saturday night. On Saturday I called the front desk and they told me to leave everything in my current room and while I was out for the day they would move our luggage to our new room. When we arrived back at the hotel we were given new keys to a new room that was (once again) a king room with no balcony and the new room DID NOT have our luggage. We went back to the desk where we were told that our luggage had been brought to a differnt room but they were not sure which room and there were no rooms with double beds and a balcny available. After 30-45 mintues they finally found our luggage and they bumped someone else to get us in the right room. It was a disaster.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations. Please know that your comments have been shared with the team. We hope that you will consider us for a future visit to Atlanta
Service was personal and exemplary. All of the staff worked over and above to make our trip to Atlanta special. Southern Hospitality was very evident here. Room was clean and well appointed.
This is fantastic! Thank you very much! We truly appreciate it when you get the Hilton survey to score that fantastic score as the operations team will feel very motivated and inspired when they see a VIP like you appreciate their hard work.
Ice maker area had terrible odor. Rooms smaller than appear. Balcony was beautiful! Tub was small. No nice robes
Thank you for your feedback and for having chosen The American Hotel for your recent visit to Atlanta
I loved this hotel. It’s in a great location. The staff were so friendly and helpful.
Thank you for your feedback and for having chosen The American Hotel for your recent visit to Atlanta
Thank you for your feedback and for having stayed with us last month!
Need washer and dryer for guests to clean their own laundry Problematic elevator
Thank you for your feedback and for having chosen The American Hotel for your recent visit to Atlanta!
The apperance was very unique. I also loved the conveience to various attractions in the area
Thank you for staying with us!
Thank you for your feedback and for having been our guest! We hope to see you again soon!