Crowne Plaza Atlanta - Midtown3.5 out of 5.0
Recent guest reviews
Nice hotel. Parking a little expensive. Suggest take Uber everywhere
First of all booking through a 3rd party site at this hotel makes you a second class citizen. If you book pre-paid room you will get a lower level, king bed with lots of street noise. No requests for 2 beds in room were accommodated because room was booked through 3rd party site. The issues for hotel were long waits at hotel restaurants & average food, the room had broken A/C, broken shower hot/cold water knob (fell off wall), security had to be called due to fighting in room next door, concierge ignored requests for cabs to chat with friends about big game. We had to request a roll out bed two times and then was spoken to rudely when following up on request. There was no maid service one day due to hotel being at max capacity unless we wanted it serviced after 530 pm. And you can forget getting any points for being IHG member because you booked through 3rd party site. No reduction in rates etc because it was pre-paid. There are better options for this area.
The hotel was great. I had a very rude check-in lady when I got there. She looked at my credit card like it wasn't real (even though I already paid for the room) and then scanned me up and down with a very judgmental stare. But the next day, I got two very nice people at the counter. The room was awesome just beware judgemental staff.