My husband loves the breakfast. We usually do not have any issues that cannot be fixed. At Thanksgiving, a fire alarm kept going off at 4am. They moved ys to another room immediately. Staff had fresh towels, sheets, the works.
At Christmas, we had missing pillows. When my husband called the front desk, the clerk stated thats a housekeeping issur, not a front desk issue. Our towels were dirty (luckily I had clean ones from home) and no rags were in the bathroom. When i asked housekeeping, she stated that they didn't havr towels and rags on her cart, they are on another cart. She did not offer to get any from the linens area. The hot water did not get hot, only warm.
We usually have such a good experience at the location, i hope it is not going downhill.