Clean, pet friendly hotel with easy access from the highway. Security at the property was questionable. There was shattered car window glass in the parking lot; indication a car window was broken into, and no one cleaned it up after the car was moved. The ceiling creaked when people on the floor above were walking around. Room heating unit smelled like it had not been cleaned or serviced for quite some time.
Area around Hotel looked poor. However the parking lot was very well lit. The Breakfast was great, and No mask requirement, that's a plus for me. Google listed as a 2 star hotel, I disagree, definitely 3 stars and I give it 5 out of 5 stars.
Must have been the only pet friendly hotel in the area. Had a hard time hearing my television early because of guests leaving pets in the room while leaving to go dining. Non stop barking and even after the hotel contacting the guests it went on for another hour, rude. Then in the morning the same complaint with a different dog across the hall. Will not stay in another pet friendly hotel if I can avoid it in the future. The hotel staff did what they could but rude pet owners are the problem!
Ok property. It's a comfort inn, so met expectations, but obviously not a resort. No food nearby, but plenty of restaurants within a few miles. Only negative was our card keys failed three times in two days so had to keep getting replacements.
The front desk was rude.
Another great stay with this property. Comfortable modern rooms with easy access to freeway and food/restaurant within walking or short driving distances.
Was just a little nervous about the area - had a vehicle full of items and was concerned about getting broken into - it didn't happen. If the car had been empty I would not have thought twice about it.
Great stay, ease of access to the freeway and downtown area. Plenty of food and shopping nearby. No problems with the hotel itself, great amenities and staff as well as comfortable rooms all around. Will be staying again in the future.
The property is clean and decent, but what I really objected to was the location. It is advertised as "downtown." The Comfort Inn & Suites is NOT downtown. It is located off the highway in a deserted neighborhood near a homeless encampment. There is nowhere to walk. In fact, we were told at the reception not to attempt to walk anywhere. The doors to get in were locked because vagrants sometimes come in to get warm. We were told not to say the number of our room out loud because it was dangerous--"someone could be listening in." I thought we would be "downtown," e.g., able to walk out and be on a main street with restaurants, etc. The name is FALSE ADVERTISING! Do not stay here unless you intend to drive everywhere.
Kinda tucked away and hidden from things, not super close to any restaurants or shops but close to freeway, and still quiet. Rooms were clean, spacious -- the hotel dolly is a pain and not at all helpful if you have a lot of stuff to unload.
The staff were friendly and welcoming. The room was clean and comfortable.
This hotel is a good option that is a quick drive to the central downtown area. It has all the comforts one could expect from a budget hotel, with nice touches like breakfast and cookies in the lobby. The front desk staff were always friendly and helpful, which for a frequent traveler can make all the difference. My room on the second floor had thin walls, but this is not unique to most budget hotels. The one thing I found that the hotel could remedy is to take off complimentary airport shuttle from their amenities list. Hiring rides were very easy, so this was not an issue for me personally, but publishing a service that cannot be met is usually not favorable for anyone (including staff who had to figure out whether an airport shuttle was available or not). Hopefully, their amenities list will have been amended by the time anyone reads this review. Overall, I would recommend this hotel as a comfortable stay commensurate with its price.
Rooms and staff were nice. However getting to our room required walking through several hallways which looked older. Our room was nice, clean, comfortable bed. Would use hotel again if traveling that way.
It was easy to get in and out. Location is right off the freeway; great for me, but the rest of the neighborhood was a little questionable if someone was thinking family friendly, safe, etc. The pet fee and staff were straightforward. All in all an easy one quick night on the road.
The staff was very helpful and polite. They have a free airport shuttle. All the rooms have been totally renovated recently. Good continental breakfast, with tons of choice. Very affordable, especially considering the recent upgrades and services provided.
The room was very clean & spacious had refrigerator and microwave . Had a bit of trouble with the TV no clear channels except for local channels .
The hotel was well kept up. Room was clean. Had a wide variety of items for Breakfast.
Comfort Inn & Suites Albuquerque Downtown places you within a mile (2 km) of popular attractions like Harwood Art Center and Indian Pueblo Cultural Center. This 82-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 82 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
At Comfort Inn & Suites Albuquerque Downtown, guests have access to a gym, free WiFi in public areas, and conference space. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Clean, pet friendly hotel with easy access from the highway. Security at the property was questionable. There was shattered car window glass in the parking lot; indication a car window was broken into, and no one cleaned it up after the car was moved. The ceiling creaked when people on the floor above were walking around. Room heating unit smelled like it had not been cleaned or serviced for quite some time.
Area around Hotel looked poor. However the parking lot was very well lit. The Breakfast was great, and No mask requirement, that's a plus for me. Google listed as a 2 star hotel, I disagree, definitely 3 stars and I give it 5 out of 5 stars.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
Must have been the only pet friendly hotel in the area. Had a hard time hearing my television early because of guests leaving pets in the room while leaving to go dining. Non stop barking and even after the hotel contacting the guests it went on for another hour, rude. Then in the morning the same complaint with a different dog across the hall. Will not stay in another pet friendly hotel if I can avoid it in the future. The hotel staff did what they could but rude pet owners are the problem!
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Ok property. It's a comfort inn, so met expectations, but obviously not a resort. No food nearby, but plenty of restaurants within a few miles. Only negative was our card keys failed three times in two days so had to keep getting replacements.
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Thank you so much for the incredible rating. We look forward to your next visit!
The front desk was rude.
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Dear guest thank you very much for giving us a superior rating. Likewise thank you for being our guest and for choosing our hotel to book with. It is our pleasure to have served you. Thank you.
Another great stay with this property. Comfortable modern rooms with easy access to freeway and food/restaurant within walking or short driving distances.
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Was just a little nervous about the area - had a vehicle full of items and was concerned about getting broken into - it didn't happen. If the car had been empty I would not have thought twice about it.
Thank you for taking the time to complete our survey and share your experience! We regret to hear that you felt unsafe in our premise. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. We hope to see you soon again and thank you for staying with us!
Hello Grant, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,