Great location, clean rooms and common areas, and attentive and thoughtful staff. Hindered business because the hotel wouldn't provide new employees with a cash drawer at the coffee stand, plus some facilities (pool) shut down "for the season" without indicating that in advance.
Flies in Room. Water pressure in shower would be low flow to no flow. Literally stop and go at times.
I liked the view and room especially when it has been sanitized.
Obviously there is a lot going on right now. But considering all these factors, the hotel did not appear to be any cleaner than a regular stay. We stayed in a couple other hotels on our trip and they seem to be taking extra measures to protect visitors as well as making them feel more comfortable. The staff was not overly informative and did not seem to want to engage (understandably). They may have mentioned that WiFi & parking were additional. Also, we ordered some food and it took awhile and was missing some things we ordered. I don’t want to sound too much like Karen, so I’ll leave it at that. Overall, unfortunately, Double Tree would not be my first choice next time.
This place is beautiful. Rooms are great and nice location downtown. Only dislike was a 16 dollar charge to park in an open parking lot right in front of the place. No valet or anything just 16 dollars to park for some unknown reason.
It was a great location. However, it was difficult to enjoy the view since the windows were the dirtiest of any hotel stay I've ever had.
The carpet in the room looks like it may be changed in the near future. Staff is amazing. Overall, a good stay.
Didn't know till we got there that we had to pay for parking
The property was conveniently located to my conference cite. The underground tunnel facilitated mobility between cites.
Beautiful property, pretty, clean rooms and friendly staff.
Very helpful and friendly staff members at the front desk.
everything fine, except internet connection was unreliable
Toilet in room didn’t flush properly. Despite staying multiple days the room was not vacuumed.
We didn’t check in until 11pm got to our room to find it hadn’t been cleaned. The next room we got the shower handle was broken and wouldn’t stay at a hot temperature. The staff was very accommodating and polite.
The Double Tree in Albuquerque is one of the best hotels we've stayed. The service and the attention to detail was wonderful.
We loves Toas! The lodge was very nice and clean room. Great location.
Being new to travel in Albuquerque I didn’t know if staying downtown was a good or bad idea. First, the hotel charges $12 a day for parking. Secondly, We were advised not to walk about after dark. Third, I saw a homeless person trying to charge his phone via the lobby computers. Lastly, it’s an old, trying-to-look-new hotel. The pool is a joke. The bathroom is dated and small.
Located in Downtown Albuquerque, DoubleTree by Hilton Albuquerque is adjacent to Albuquerque Convention Center with other popular attractions like University of New Mexico within a couple of miles (3 km). This 295-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and a free airport shuttle. It's connected to the convention center in central Albuquerque and also close to Old Town Plaza.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.
DoubleTree by Hilton Albuquerque's 295 air-conditioned rooms provide refrigerators, coffee makers, and safes. Guests can expect WiFi, wired Internet, and 37-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.
DoubleTree by Hilton Albuquerque offers a 24-hour gym, a conference center, and a business center. If you drive, self parking is USD 15.00 per day, or you can take advantage of the free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. Additional amenities include express check-out, free newspapers, and laundry facilities.
Great location, clean rooms and common areas, and attentive and thoughtful staff. Hindered business because the hotel wouldn't provide new employees with a cash drawer at the coffee stand, plus some facilities (pool) shut down "for the season" without indicating that in advance.
Flies in Room. Water pressure in shower would be low flow to no flow. Literally stop and go at times.
I liked the view and room especially when it has been sanitized.
Obviously there is a lot going on right now. But considering all these factors, the hotel did not appear to be any cleaner than a regular stay. We stayed in a couple other hotels on our trip and they seem to be taking extra measures to protect visitors as well as making them feel more comfortable. The staff was not overly informative and did not seem to want to engage (understandably). They may have mentioned that WiFi & parking were additional. Also, we ordered some food and it took awhile and was missing some things we ordered. I don’t want to sound too much like Karen, so I’ll leave it at that. Overall, unfortunately, Double Tree would not be my first choice next time.
This place is beautiful. Rooms are great and nice location downtown. Only dislike was a 16 dollar charge to park in an open parking lot right in front of the place. No valet or anything just 16 dollars to park for some unknown reason.
It was a great location. However, it was difficult to enjoy the view since the windows were the dirtiest of any hotel stay I've ever had.
The carpet in the room looks like it may be changed in the near future. Staff is amazing. Overall, a good stay.
Thanks for the feedback!
Didn't know till we got there that we had to pay for parking
I understand how this issue with parking can be frustrating! We are constantly looking for ways to improve our parking experience and will take this valuable feedback! Thanks for your patience and understanding.
The property was conveniently located to my conference cite. The underground tunnel facilitated mobility between cites.
One of the best features! Thanks for the stay!
Beautiful property, pretty, clean rooms and friendly staff.
We love this feedback about our staff!
Thank you for taking the time to give us feedback. Please know we will share this with our team and we are glad to hear that you enjoyed your stay with us.