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Recent guest reviews

Convenient. Tidy. Well maintained.

Very friendly and helpful staff

The man at the front desk was very friendly and helpful.

Staff was very nice. Check in fellow was pleasant and helpful. Very convenient to the airport, especially after a long day of travel. The hotel is a little outdated and the rooms need some updating.

The room was clean and breakfast was acceptable. However, the mattress was probably the worst we’ve ever slept on in a hotel. Waaay too soft!! We also never received the third towel we requested when reserving online. We then asked twice during our stay. They either “forgot” or had other excuses. The elevator was very noisy and one morning wasn’t working at all (We were on the 4th floor!) There was no record of elevator inspection posted. This hotel needs some work and better management.

Easy check in. Friendly staff.

Very welcoming staff

Been staying here for years. Always pleasant and convenient. Stayed in Room 308, strong smell of urine near door. Carpet needs cleaning and deodorizing. Probably from last pet that stayed there. Rooms for animals need to be kept separate so that people who cannot live without their animals can enjoy the aroma of other animals. Ice machine on third floor was removed so getting ice even more inconvenient. Please replace. I'll probably stay there again but hope problems resolved by then.

Very nice and clean

Not a lot of restaurants options aroud

Close to airport

They advt breakfasr included, but the kitchen was closed. There was no notice, no food whatsoever

Stayed at this hotel for the hot air balloon festival. Had reservation for room with two beds. Front desk staff tried to put us in room with 1 bed and gave my friend a pillow and blanket to sleep on the couch in the room. I paid extra for a room with 2 beds so then spent 20 minutes showing them online reservation confirming room with two beds. Found out they had overbooked the rooms with two beds and was trying to force us into a different room. After much back and forth we were finally able to get a room with 2 beds. It was not a good start to our trip.

Sunport Place SE Albuquerque NM

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Isotopes Park is within 2 miles (3 km) of Hyatt Place Albuquerque Airport while other popular attractions such as University of New Mexico are within 3 miles (5 km). This 127-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a free airport shuttle, and a gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include sitting areas, refrigerators, and coffee makers. Housekeeping is available on request.


Property features

Renovated in 2016, Hyatt Place Albuquerque Airport offers a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 10 per day, or you can take advantage of the free airport shuttle (available on request). The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Room, 1 King Bed with Sofa bed (Specialty)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 4

Guest Room, 1 King Bed

1 King Bed | Sleeps 4

Room, Multiple Beds (Specialty)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Hyatt Place Albuquerque Airport

Everyone (14) Couples (5) Family (9)
2
Everyone

By on Jan 31, 2024

Review comment responded on Feb 1, 2024

Nicole,It's unfortunate to see that your experience didn't meet expectations. We value feedback as a tool for improvement and we hope we'll have the chance to better serve you in the future. Your satisfaction is important to us, and we assure you that our team is working diligently to ensure guests have a more enjoyable stay. Thanks for taking the time to share your thoughts.

2
Everyone

By on Dec 10, 2023

Review comment responded on Dec 12, 2023

We appreciate the feedback, Marilyn.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

4
Everyone

Convenient. Tidy. Well maintained.

By on Oct 18, 2023

Review comment responded on Oct 19, 2023

Johnny, we're delighted to hear that you found the Hyatt Place Albuquerque Airport to be conveniently located and impeccably maintained. It's always a pleasure to provide a clean and comfortable environment for our guests. We look forward to welcoming you back in the future.

5
Partner Couples

Very friendly and helpful staff

By on Sep 26, 2023

Review comment responded on Sep 29, 2023

Thank you for the wonderful review, David!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Hyatt Place Albuquerque Airport. Have a wonderful day!

5
Partner Couples

The man at the front desk was very friendly and helpful.

By on Sep 20, 2023

Review comment responded on Sep 21, 2023

David, thank you for sharing your positive experience at Hyatt Place Albuquerque Airport. We're delighted to hear that our team member at the front desk provided friendly and helpful service. It's our absolute pleasure to ensure you receive the best possible service during your stay. We look forward to welcoming you back next time you're in Albuquerque.

3
Partner Couples

Staff was very nice. Check in fellow was pleasant and helpful. Very convenient to the airport, especially after a long day of travel. The hotel is a little outdated and the rooms need some updating.

By on Sep 18, 2023

Review comment responded on Sep 19, 2023

Daniel, it's encouraging to hear that you appreciated the convenience of our location and found our colleagues welcoming and helpful. We constantly strive to elevate the guest experience and your feedback about the modernity of our rooms will certainly help guide those efforts. We hope you'll consider staying with us in the future so we can show the improvements you've helped us make at Hyatt Place Albuquerque Airport.

3
Partner Couples

The room was clean and breakfast was acceptable. However, the mattress was probably the worst we’ve ever slept on in a hotel. Waaay too soft!! We also never received the third towel we requested when reserving online. We then asked twice during our stay. They either “forgot” or had other excuses. The elevator was very noisy and one morning wasn’t working at all (We were on the 4th floor!) There was no record of elevator inspection posted. This hotel needs some work and better management.

By on Jun 18, 2023

Review comment responded on Jun 19, 2023

We appreciate the feedback, Lynne.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our clean accommodations and delicious breakfast selections despite the problems you had with our mattresses and elevators.We also regret that our team was not able to rectify this for you in an efficient manner. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you.

5
Everyone

Easy check in. Friendly staff.

By on Mar 1, 2023

Review comment responded on Mar 2, 2023

Thank you for the wonderful review, Steven!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Hyatt Place Albuquerque Airport.

5
Everyone

By on Jan 8, 2023

5
Everyone

By on Jan 6, 2023

Hyatt Place Albuquerque Airport

1400 Sunport Place SE, Albuquerque, NM 87106
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