Room had popcorn on floor/ pillows had lipstick Of prous customers
Great breakfast, has indoor pool. However, this facility just isn’t what it used to be. It no longer feels like an affordable 5 star hotel but more like an overpriced 3 star hotel.
Nice stay, great breakfast.
Room was dirty, area is garbage, all meth heads and homeless. Hotel is advertised as a 4/5 star hotel, it’s not even close - it’s 2 star no lie. Hotel staff is kind and professional but hotel is run down and in bad part of town. I had broken light switches, my ac stopped working middle of the night. Smudges on everything, curtains and wall paper falling off. The made to order breakfast is just potato eggs and sausage in styrofoam... 4/5 star? No in room dining even though they advertised it as so. No masks - not a clean/COvID safe environment, not even close. Stay far away! Research the nicer areas of ABQ
Very dated
The property is older but in excellent condition. You can tell they take care of the place. The staff was very friendly and the offer hot breakfast. Even during COVID they found a way to feed their guest with real hot breakfast instead of just cereal. The suits were large, which included a separate living room, eating area and small kitchenette with refrigerator and microwave.
Over priced considering the COVID restrictions and lack of amenities
All amenities were closed due to Covid-19 but the website did not indicate such. Paid full price for minimal services! One of the beds had dirty sheets balled up on the bed and they refused to have someone make the bed. They brought us sheets but we were responsible to make the bed. Terrible customer service. We couldn’t wait to leave!
We like everything the staff rooms were very confortythe complementaries breakfast the location and there was nothing we didn’t like
Always love this place, breakfast is top notch and love the evening happy hour as well. Kids loved the pool!
Place was dirty, breakfast and snacks horrible! Pool had too much chlorine. horrible. Snacks wete not snacks poor serv3.
I love the property but the pool is overcrowded. Bedding is great and breakfast is fantastic.
Embassy Suites by Hilton Albuquerque places you within a mile (2 km) of popular attractions like University of New Mexico and Albuquerque Convention Center. This 3.5-star hotel welcomes guests with 261 rooms and conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.
Free breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 261 accommodations afford space to spread out with a separate bedroom and living rooms. 27-inch TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are also standard.
At Embassy Suites by Hilton Albuquerque, guests enjoy features like an indoor pool, a 24-hour gym, and WiFi in public areas. Self parking is offered for USD 10.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Room had popcorn on floor/ pillows had lipstick Of prous customers
Great breakfast, has indoor pool. However, this facility just isn’t what it used to be. It no longer feels like an affordable 5 star hotel but more like an overpriced 3 star hotel.
Dear Allison, While we are pleased to hear that our great breakfast and indoor pool were enjoyed, I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Scott Cape General Manager
Nice stay, great breakfast.
Dear Sarah, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Scott Cape General Manager
Dear Anonymous, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Scott Cape General Manager
Room was dirty, area is garbage, all meth heads and homeless. Hotel is advertised as a 4/5 star hotel, it’s not even close - it’s 2 star no lie. Hotel staff is kind and professional but hotel is run down and in bad part of town. I had broken light switches, my ac stopped working middle of the night. Smudges on everything, curtains and wall paper falling off. The made to order breakfast is just potato eggs and sausage in styrofoam... 4/5 star? No in room dining even though they advertised it as so. No masks - not a clean/COvID safe environment, not even close. Stay far away! Research the nicer areas of ABQ
Dear Anonymous, I apologize that the quality of your room was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority and I regret that we let you down in this area. We live and work in this area and find it to be very safe. We value you as our guest and hope to have you stay with us again for a better experience. Thanks again for writing a review. Sincerely, Michael Adams General Manager
Very dated
Dear Anonymous, I am glad that you had a great overall experience and thank you for sharing your review. We value your feedback and do take it into consideration as we continually update and improve our hotel. Please visit us again soon. Best, Scott Cape General Manager
The property is older but in excellent condition. You can tell they take care of the place. The staff was very friendly and the offer hot breakfast. Even during COVID they found a way to feed their guest with real hot breakfast instead of just cereal. The suits were large, which included a separate living room, eating area and small kitchenette with refrigerator and microwave.
Over priced considering the COVID restrictions and lack of amenities
Hello, thank you for your review and your patience as we work through the pandemic.
Dear Richard, Thank you for taking the time to share your important feedback. On behalf of our housekeeping staff, I would like to apologize for your experience. We have a dedicated staff who normally receive high marks for cleanliness, so I regret that we fell short on providing acceptable accommodations and for your overall poor impression. The details definitely do make a trip and we regret we missed the mark. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Scott Cape General Manager