We enjoyed our stay and the “fish” pond in the lobby. We enjoyed our breakfast and appetizer during happy hour. Pool can definitely use some care. Way to much chemicals. And dirty.
The entire staff was AMAZING. The room style was fantastic for family. Having a door splitting "common/gathering" area from "peace for sleeping" was very helpful. Especially for those traveling who need some space for meeting family from out of town. It was ideal.
Comfortable and served my purposes. Friendly staff.
Way overpriced for what you get. I had a damaged wall in the guest room where the trim had separated from the wall and broken sheetrock was spilling out. It looked like a dump. I didn't notice until I moved the luggage rack which was conveniently placed in front of it to hold it together. The property charges $12/day parking fees to park in their OUTDOOR lot with no security which has "park at your own risk" signs posted everywhere. Total scam. Do not stay at this property if you can help it. The front desk knew nothing about the area, as well. I inquired about a location 6 blocks away and the parking meter system. No one knew anything.
I would never stay here again. Room was visibly dirty. The sofa bed had the old bedding from the last guests. The evening appetizers were cheese and crackers. Beds were not comfortable. Room did not get cold enough. Definitely not worth the money. Overall appeared old and dated. Staff was helpful.
Amazing clean and the facility is well maintained. The pillows were amazing! I love EMBASSY SUITES 🐾😘
I spent 4 nights and my room was never cleaned. The trash was never emptied so I would set it outside the door and it would be picked up the next day. Towels were not replenished. Overall worn and non existent housekeeping.
Convenient
Room had popcorn on floor/ pillows had lipstick Of prous customers
Great breakfast, has indoor pool. However, this facility just isn’t what it used to be. It no longer feels like an affordable 5 star hotel but more like an overpriced 3 star hotel.
Nice stay, great breakfast.
Room was dirty, area is garbage, all meth heads and homeless. Hotel is advertised as a 4/5 star hotel, it’s not even close - it’s 2 star no lie. Hotel staff is kind and professional but hotel is run down and in bad part of town. I had broken light switches, my ac stopped working middle of the night. Smudges on everything, curtains and wall paper falling off. The made to order breakfast is just potato eggs and sausage in styrofoam... 4/5 star? No in room dining even though they advertised it as so. No masks - not a clean/COvID safe environment, not even close. Stay far away! Research the nicer areas of ABQ
Located in Martineztown-Santa Barbara within a short walk of Fresenius Medical Care at Heart Hospital Of New Mexico, Embassy Suites by Hilton Albuquerque is within a mile (2 km) of University of New Mexico. This 3.5-star hotel welcomes guests with 261 rooms and conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.
Free cooked-to-order breakfast is served each morning from 6:00 AM to 9:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
27-inch TVs come with cable channels, and guests can stay connected with WiFi and free wired internet. Bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and sitting areas are other standard amenities.
At Embassy Suites by Hilton Albuquerque, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 15 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
We enjoyed our stay and the “fish” pond in the lobby. We enjoyed our breakfast and appetizer during happy hour. Pool can definitely use some care. Way to much chemicals. And dirty.
Thank you so much for your review! We hope to see you again in future travels!
Dear John,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Scott CapeGeneral Manager
The entire staff was AMAZING. The room style was fantastic for family. Having a door splitting "common/gathering" area from "peace for sleeping" was very helpful. Especially for those traveling who need some space for meeting family from out of town. It was ideal.
Dear Kevin,Thank you for choosing us and for taking the time to write! We love to hear that you enjoyed both our well-appointed accommodations and our hospitable service! It was a pleasure to host you and we hope to welcome you again soon.Best,Scott CapeGeneral Manager
Comfortable and served my purposes. Friendly staff.
Dear Courtland,We are delighted to have met your expectations and can't thank you enough for letting us know we did so! Thank you for allowing us to be a part of your travels; we hope you will visit us again soon.Best,Scott CapeGeneral Manager
Way overpriced for what you get. I had a damaged wall in the guest room where the trim had separated from the wall and broken sheetrock was spilling out. It looked like a dump. I didn't notice until I moved the luggage rack which was conveniently placed in front of it to hold it together. The property charges $12/day parking fees to park in their OUTDOOR lot with no security which has "park at your own risk" signs posted everywhere. Total scam. Do not stay at this property if you can help it. The front desk knew nothing about the area, as well. I inquired about a location 6 blocks away and the parking meter system. No one knew anything.
Dear Kari,I’m sorry that you did not find us to be a good value and that your room was not met with our excellence in service. Additionally, we are so sorry for your frustration with our parking fee. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Scott CapeGeneral Manager
I would never stay here again. Room was visibly dirty. The sofa bed had the old bedding from the last guests. The evening appetizers were cheese and crackers. Beds were not comfortable. Room did not get cold enough. Definitely not worth the money. Overall appeared old and dated. Staff was helpful.
Dear Jeremiah,I’m sorry that you did not find us to be a good value and that your room was not met with our excellence in service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Scott CapeGeneral General Manager
Amazing clean and the facility is well maintained. The pillows were amazing! I love EMBASSY SUITES 🐾😘
Dear Yolanda,We are delighted to hear of the comfort you experienced at our hotel and thank you for your compliments. I’m glad you were able to take advantage of our accommodations and cleanliness. Our associates are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area.Best,Scott CapeGeneral Manager
I spent 4 nights and my room was never cleaned. The trash was never emptied so I would set it outside the door and it would be picked up the next day. Towels were not replenished. Overall worn and non existent housekeeping.
Dear Cathy, Our housekeeping service are now tailored to your comfort. Simply contact the front desk at any time to request extra towels and amenities or extra towels and amenities or to schedule a room cleaning. Thank you for choosing our Embassy Suites and we hope to welcome you again soon. Sincerely, Scott Cape General Manager
Dear Monica,We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience.Sincerely,Thad ClarkGeneral Manager