Over priced considering the COVID restrictions and lack of amenities
All amenities were closed due to Covid-19 but the website did not indicate such. Paid full price for minimal services! One of the beds had dirty sheets balled up on the bed and they refused to have someone make the bed. They brought us sheets but we were responsible to make the bed. Terrible customer service. We couldn’t wait to leave!
We like everything the staff rooms were very confortythe complementaries breakfast the location and there was nothing we didn’t like
Always love this place, breakfast is top notch and love the evening happy hour as well. Kids loved the pool!
Place was dirty, breakfast and snacks horrible! Pool had too much chlorine. horrible. Snacks wete not snacks poor serv3.
I love the property but the pool is overcrowded. Bedding is great and breakfast is fantastic.
Service exceptional. Place beautiful. Price great. Extras amazing
Great location to downtown and UNM. Nightly happy hour at bar and free breakfast are a great perk.
The hotel was easy to find. It's looking/feeling a little worn inside the rooms and needs an update. Our shower was broken/wouldn't drain. A light switch in the bathroom, while functional, was broken. The couch in the front room was looking old. We did let the staff know and they promised to take a look. Great breakfast, as always!
Great night and very enjoyable we enjoyed our nights stay
The buffet was really bad. Coffee taste terrible. Only one type of fruit. Etc etc etc.
From check in to check out it was awesome. Service was great, breakfast was great, room was great. Easy to get to and get around town from.
We love this hotel for family trips! Clean, safe, fun, and GREAT staff. Liz the Customer Service Manager is a wonderful asset to the hotel, and the rest are wonderful too! I would give this place 10 stars if I could :)
Albuquerque Convention Center is within a mile (2 km) of Embassy Suites by Hilton Albuquerque, and other popular sites like University of New Mexico are within a couple of miles (3 km). This 3.5-star hotel welcomes guests with 261 rooms and conveniences like an indoor pool, a 24-hour fitness center, and a spa tub.
Free cooked-to-order breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 261 accommodations afford space to spread out with a separate bedroom and living rooms. 27-inch TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are also standard.
At Embassy Suites by Hilton Albuquerque, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Self parking is offered for USD 10.00 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.
Over priced considering the COVID restrictions and lack of amenities
All amenities were closed due to Covid-19 but the website did not indicate such. Paid full price for minimal services! One of the beds had dirty sheets balled up on the bed and they refused to have someone make the bed. They brought us sheets but we were responsible to make the bed. Terrible customer service. We couldn’t wait to leave!
We sincerely apologize for your experience. Please know this is not typical of our hotel and staff. I sincerely apologize for your experience regarding your beds and we will use this as a training opportunity for our staff. We do have an alert on all booking sites regarding our amenities. We understand the difficulty for our travelers during this time with the different regulations depending state to state and we appreciate your business. We hope you will consider staying with us in the future when our complimentary amenities are available.
We like everything the staff rooms were very confortythe complementaries breakfast the location and there was nothing we didn’t like
Dear JJ, Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Always love this place, breakfast is top notch and love the evening happy hour as well. Kids loved the pool!
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Place was dirty, breakfast and snacks horrible! Pool had too much chlorine. horrible. Snacks wete not snacks poor serv3.
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Thank you for your 5 star rating!
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Hello, thank you for your review and your patience as we work through the pandemic.