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Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

Amazing and beautiful property! Thank you!

We had an absolutely incredible stay at this El Dorado Royale and couldn’t have chosen a better place to celebrate our honeymoon. From start to finish, everything exceeded our expectations, and the staff truly went above and beyond to make us feel special every single day. Itzel at the Cocotal restaurant was so warm, friendly, and welcoming — she always greeted us with a smile and made every meal even more enjoyable. At the pool, Benjamin and Luis were hands-down some of the best bartenders we’ve ever had — fun, energetic, and always keeping the atmosphere lively while making amazing drinks. Cleo, the bartender by the beach, was fantastic and always made sure we were refreshed while enjoying the ocean views. Our room was impeccably clean every day thanks to Estella from room service — we truly appreciated the care and attention she put into making our stay comfortable. Dining was a highlight of our trip. Sergio at the pizza restaurant was incredibly kind and attentive, and Victor at the Santa Fe Restaurant provided outstanding service. A huge shout-out to Roberto at the Cocotal restaurant — he was always happy, professional, and genuinely attentive, making us feel like valued guests every time we saw him. Overall, we were beyond happy with our experience. The service, atmosphere, and attention to detail made our honeymoon unforgettable. We would 100% recommend this resort to anyone looking for a relaxing, fun, and memorable vacation, and we can’t wait to come back again!

Stayed here start of May, 2026 with 5 kids. In short for families w kids...well maintained, very clean property. Management must be clean freaks, which is awesome, shows how every night they water/soap scrub tiles around pools, walkways. Public bathrooms clean. Food excellent, for adults/kids. My kids somewhat picky, didn't complain once, so much variety of foods for breakfs, lunch, din. Restarnts, no reservation needed, however they open at 6pm, its 1st come 1st serve, they put you on wait list, and give u round UFO thingamajiggy that lights up when your time is up. If you show up at 8pm, sorry u may be out of luck, which happened to us once. All restrnts have two days off a week, at diff days. One drawback: property needs more bathrooms. If u at restaurant and need to use a bathroom, either hold it in, or walk half mile to the nearest 1. I think there are 4, 5 of them. Double them asap! Heck, single houses have 3, 4. This property is not huge, everything is very walkable, but bathrooms are too far and not enough, especially around restrnts and pools. You have to leave waterpark and walk far to nearest bathroom, which means...u guessed it, which kid wants to leave waterpark to pee? Waterpark is split in two for kids and for anyone who is over 130cm. You have to walk out from one, go around to enter the other section. Kids enjoyed the waterpark. We had lots of weeds on beach. Tractor removes some every morning. Kayaks, boards, vests, free w qr code/waiver.

la propiedad esta bien cuidada y limpia, la atencion del personal es excelente, tiene varias actividades que entretienen mucho a los visitantes, solo puedo hacer una observacion cuando estas en el lobby o en las picinas central y la lateral no hay musica para escuchar, no tiene que ser una musica escandalosa, al menos algo para sentir el ambiente de estar de vacaciones, no se si me hago entender, es solo una observacion, por lo demas en mi experiencia todo muy bien, muchas gracias a Riu por su servicio

The property had a raw smell when they wipe it. However they addressed it. Called for an iron and it took 45mins to an hour to get one and then I had to rush to catch dinner. Over all the property was ok.