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Comfortable

The property is gorgeous and housekeeping was on point every single day. Big shoutout to Angel, Giovanny, and Blanca — they were genuinely great and made the trip feel special. I had arranged a birthday decoration setup for my boyfriend prior to arrival and it was beautifully done — and housekeeping kept it maintained throughout the rest of our stay. We had complimentary breakfast every morning which was a great perk — always fresh and a nice way to start the day. Food overall is on the pricier side, but honestly that’s just Tulum — coming from someone who lives in Los Angeles , it’s comparable. That said, a few things worth knowing before you book. We had no hot water for 4 out of 7 days, which was frustrating because honestly the shower was a highlight, once we had hot water. Also — the balcony pool never got warm the entire stay. We basically couldn’t use it, so don’t let that be a selling point for you. The most frustrating part was checkout. We tipped cash for room service every time AND were signing receipts, but when we asked what the receipts were for, staff brushed it off with “oh it’s nothing.” Then at the end of the trip, room service charges showed up on our bill. We had to go back and explain that we’d already been tipping in cash the whole time. Angel sorted it out, but it was an annoying situation that could’ve been avoided with just a little transparency upfront. If you order room service, ask questions before you sign anything. Bring pesos !

This is the best hotel ever. The photos don’t show how wonderful and helpful the staff is. Sleek modern amenities with cool extras like a Toto bidet and automatic curtains and Bluetooth speakers in the room. The sunken true hot tub and balcony hammock make it one of the best balconies anywhere and every room is ocean front.

limpio lugar y buena diversion

This is the best hotel ever. The photos don’t show how wonderful and helpful the staff is. Sleek modern amenities with cool extras like a Toto bidet and automatic curtains and Bluetooth speakers in the room. The sunken true hot tub and balcony hammock make it one of the best balconies anywhere and every room is ocean front.

Everything about this place is excellent. The staff are great, service is spot on. Beautiful property. Vegan forward but they are accommodating of all food choices. Loved our pool front room. Great activities - yoga, and sound baths. Above and beyond all inclusive…Premium tequilas and chill vibes. Daily brunch on the beach, one of a kind.

Amazing staff come here every year and get treated with the same respect

I had an amazing stay at RIU Kukulkan! From the moment I arrived, the staff made me feel welcome with their friendly and attentive service. The resort was spotless, modern, and beautifully maintained, with stunning ocean views everywhere you looked. The food was excellent, with a great variety of restaurants and delicious options every day. The drinks were always refreshing, and the bartenders were fun and accommodating. The entertainment team did a fantastic job keeping guests engaged with activities during the day and great shows at night. The beach was absolutely beautiful, with soft white sand and crystal clear water. The pools were clean, relaxing, and never felt overcrowded. My room was spacious, comfortable, and cleaned perfectly every day. Overall, RIU Kukulkan exceeded my expectations. Whether you’re looking to relax, celebrate, or enjoy a fun vacation, I highly recommend this resort. I can’t wait to come back!

My husband and I had a wonderful time there. Everything was beautiful and comfortable. The only issue was that the bathroom shower wasn't working properly; the water flow was very slow. Apart from that, our experience was excellent. Very clean, excellent staff, and the food was absolutely delicious!