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Its all about the Staff here in addition to the splendid property and food!

great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.

The staff was good and the maintenance was perfect! But it was seaweed season(May) and was impossible to swim in the sea. But the pool was OK

We had an absolutely incredible stay at this El Dorado Royale and couldn’t have chosen a better place to celebrate our honeymoon. From start to finish, everything exceeded our expectations, and the staff truly went above and beyond to make us feel special every single day. Itzel at the Cocotal restaurant was so warm, friendly, and welcoming — she always greeted us with a smile and made every meal even more enjoyable. At the pool, Benjamin and Luis were hands-down some of the best bartenders we’ve ever had — fun, energetic, and always keeping the atmosphere lively while making amazing drinks. Cleo, the bartender by the beach, was fantastic and always made sure we were refreshed while enjoying the ocean views. Our room was impeccably clean every day thanks to Estella from room service — we truly appreciated the care and attention she put into making our stay comfortable. Dining was a highlight of our trip. Sergio at the pizza restaurant was incredibly kind and attentive, and Victor at the Santa Fe Restaurant provided outstanding service. A huge shout-out to Roberto at the Cocotal restaurant — he was always happy, professional, and genuinely attentive, making us feel like valued guests every time we saw him. Overall, we were beyond happy with our experience. The service, atmosphere, and attention to detail made our honeymoon unforgettable. We would 100% recommend this resort to anyone looking for a relaxing, fun, and memorable vacation, and we can’t wait to come back again!

This is a nice resort. Will consider staying again in future.

We upgraded to the diamond club which was amazing! Iran our personal helper was amazing with helping set up our dinner reservations!

Had a fabulous trip to Edition Kanai with my husband, mom and brother to celebrate my husband’s 50th birthday. The service was excellent, so many places in Mexico say they are 5 star and are not. This one is. Edgardo (manager) was helpful with reservations and checked in on us frequently, Jassel (guest exp) arranged for decorations and an amazing cake in our room upon arrival, Ricardo at the bar was so sweet and made excellent cocktails, and Ramon at the pool made sure we were never without shade, food and drinks. The housekeeping, other bar/restaurant/pool/beach and room service staff were amazing too. The staff overall were so thoughtful and kind, which is what makes great stays unforgettable and unique. The property and rooms were beautiful and modern, with potted plants everywhere and everything was impeccably well-kept and clean. There was plenty of space at either pools and the beach and they had a service cleaning sargassum on the beach the entire time (which is a big issue at other properties in the area this time of year). The food was GREAT. You are invited to visit the neighboring St. Regis and Auberge restaurants as well, which is nice, but the food on property was especially well-thought of and prepared with fresh ingredients. Even room service food was outstanding, which is hit or miss even at the nicest hotels. My husband and I are already planning our next trip out, but will remember this one for a long time.

Overall the stay was average. Good- The resort was beautiful and the staff were amazing. The pools were great! Lots of options for sitting and cabanas (for additional cost). Nice area for kids if traveling with families. Not good - Some of the food was very mid. Could have been better. But there were a lot of options. The sofa bed was terrible. The closets had lights in them and ours wouldn’t close so we had to keep suitcase in front of them at night to block the light.