Cheap Flights To Tulum (CUN, CZM)

When we booked we upgraded our rooms with hot tubs on the balcony and ocean view. We booked two rooms. Upon arrival they gave us rooms that faced the lagoon and no hot tubs on the balcony. I went to talk to them and was informed that those rooms are "NOT GUARANTEED " even though we paid for those rooms. After 30 min of back and forth they gave us 1 room with a hot tub on the balcony but still no ocean view. The food is average. I do want to give a shout out to the staff of Del Mar. They made sure we had food and drinks at the Adult Only cabanas behind their restaurant. The staff does not tell you on check in that you have to reserve those or even that they exist. We found them as we were having food at DelMar. If you are looking for night life then this is not the place. There is 1 bar and it shuts down at 11. The sports bar has 2 pool tables but no balls to play. I will not return.

Beautiful property. Everything was perfect from start to finish. The room, the food, the staff, the property. Honestly there isn’t anything I would change. This place is a winner in every category. I highly recommend. I went for a solo getaway but it could also be a perfect couples getaway as well.

Overall, the resort was very clean and well-maintained, but lunch was served only at the buffet. The staff members were all very nice, welcoming, and helpful, but they do insist on joining a brunch event to join their membership program and get more resort credit. With Expedia Gold Perks, they do assign a personal assistant, but that service isn’t really helpful unless you need to book something really special. Also, the kids' program doesn’t feed the kids, so you will constantly have to pick the kids up to feed them, and there are times when you will have to pick them up for “family time,” so it technically isn’t really like the other resorts where you can enjoy your adults’ or couples’ time without worrying about your kids. But the facility itself is new and is great. Get ready to walk A LOT, though!

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It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

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We loved our stay here. So relaxing. The staff was amazing. Food and drinks were excellent. Most relaxing vacation we have ever had in 25 years.

Beautiful property. Everything was perfect from start to finish. The room, the food, the staff, the property. Honestly there isn’t anything I would change. This place is a winner in every category. I highly recommend. I went for a solo getaway but it could also be a perfect couples getaway as well.