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Grand Sunset Princess - All Inclusive

5.0 star property
Luxury property on the beach, with 12 outdoor pools

Choose dates to view prices

Photo gallery for Grand Sunset Princess - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
Outdoor wedding area
Exterior
Exterior
Suite with Bathtub and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪15 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪94 min drive‬

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

8.0 out of 10
Very good
(253 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

Deluxe Suite, Pool Access (with Bathtub, Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.4 out of 10
Very good
(48 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(13 reviews)
  • 640 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout drapes

Family Room

7.4 out of 10
Good
(17 reviews)
  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi) | Free minibar, in-room safe, desk, blackout drapes

Suite (with Jacuzzi)

8.0 out of 10
Very good
(39 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite with Bathtub and Outdoor Shower

8.8 out of 10
Excellent
(15 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • 656 sq ft
  • Sleeps 1

View all photos for Single Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Single Room with Lake View

  • 731 sq ft
  • Sleeps 1

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

8.8 out of 10
Excellent
(6 reviews)
  • 592 sq ft
  • Sleeps 1

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 1

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • 656 sq ft
  • Sleeps 2

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 2

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3

View all photos for Quadruple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 4

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 4

View all photos for Double Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room with Lake View

  • 731 sq ft
  • Sleeps 2

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

9.0 out of 10
Wonderful
(2 reviews)
  • 512 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite Plunge Pool

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

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  • All inclusive
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7.8 out of 10, Good, 1,006 reviews
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About the neighborhood

Playa del Carmen

Within a short walk of Playa Xcalacoco, Grand Sunset Princess - All Inclusive is within a mile (2 km) of Chun-Zumbul (diving site). This 672-room, 5-star property has 12 outdoor pools along with a full-service spa and a water park.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Quinta Avenida - 14 min drive - 5.5 miles
  • Playa del Carmen Main Beach - 15 min drive - 5.7 miles
  • Xcaret Eco Theme Park - 27 min drive - 11.6 miles
  • Maroma Beach - 29 min drive - 8.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Mike’s Coffee - ‬17 min walk
  • ‪El Beso Pool Bar - ‬14 min walk
  • ‪Steakhouse - ‬12 min walk

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Sunset Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Free minibar items, furnished balconies, and espresso makers are other standard amenities. Change of towels is available on request.
6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Ocean Riviera Paradise All Inclusive
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: MXN 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on Jan 4, 2026 start from $415.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see around Grand Sunset Princess - All Inclusive?

This property is located in Playa del Carmen, a short 13-minute walk from Playa Xcalacoco and also 16 minutes on foot from Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Will I be able to park at Grand Sunset Princess - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Sunset Princess - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, aromatherapy, and reflexology.

Does Grand Sunset Princess - All Inclusive include a casino at the property?

No, Grand Sunset Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sunset Princess - All Inclusive?

Yes, this property has an indoor pool as well as 12 outdoor pools and 4 hot tubs. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Grand Sunset Princess - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 beach bars and 12 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Grand Sunset Princess - All Inclusive?

Yes, guests can enjoy 4 spa tubs at this all-inclusive property.

Does Grand Sunset Princess - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sunset Princess - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Grand Sunset Princess - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Sunset Princess - All Inclusive.

Are there connecting rooms at Grand Sunset Princess - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Grand Sunset Princess - All Inclusive?

The closest major airport to Grand Sunset Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.4 mi away (280 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.5 mi away.

Are there rooms with balconies that I can book at Grand Sunset Princess - All Inclusive?

Yes, every guestroom at Grand Sunset Princess - All Inclusive comes with a furnished balcony with some featuring lake or garden views.

Does Grand Sunset Princess - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Grand Sunset Princess - All Inclusive if you plan to say "I do" during your trip.

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 5 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Valery P

Liked: Cleanliness, property conditions & facilities
The staff was kind the food was less then average
Stayed 3 nights in Dec 2025

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Exceptional
Stayed 4 nights in Nov 2025

6/10 Okay

SehajPal

Liked: Cleanliness, amenities
Rooms were great but alcohol was watered down
Stayed 5 nights in Dec 2025

10/10 Excellent

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing and kind and everything was delicious and clean.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jesus Rafael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sandhya

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless… all new amenities… very clean and friendly staff. Tons of activities and shows for kids and adults too.
Stayed 4 nights in Dec 2025

8/10 Good

Terence

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff was excellent food good. only problem was the room on main level you can hear people walking above you and every time they used the washroom you could hear them plus got a sewer gas smell and lots of small bugs in the room
Stayed 7 nights in Dec 2025

6/10 Okay

mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Did not use the spa,the courtesy massage was only at a set time for the price I paid they should have given out more free services plus they did not have any place for night life to dance the show were mediocres the light in the platum room pool did not work.
Stayed 6 nights in Dec 2025

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are all amazing, food was fantastic, breathtaking beach, fun poolside activities! Loved our week in the Platinum side, highly recommend
Stayed 7 nights in Dec 2025

6/10 Okay

Esha

Liked: Cleanliness
Stayed 5 nights in Dec 2025

8/10 Good

RHONDA ALEXIS, MONTGOMERY

Liked: Cleanliness, property conditions & facilities
Rooms are clean and spacious modern looking. The bathroom need garbage receptacle and shower stale need somewhere to put soaps and stuff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Patricia

Great esience
Stayed 8 nights in Nov 2025

8/10 Good

Rayce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The construction was one of the down sides. Otherwise the staff was friendly and helpful. The food was good. Staff at the smaller buffet was the best. The restaurants by reservation were ok, we ended up leaving two of them and going to the buffet as the food was not better in the restaurants.
Stayed 6 nights in Nov 2025

10/10 Excellent

Kiran

Stayed 6 nights in Nov 2025

10/10 Excellent

Afshin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect and fantastic
Stayed 4 nights in Nov 2025

10/10 Excellent

Marie-Andrée

Liked: Cleanliness, staff & service, property conditions & facilities
The service staff were so nice and helpful. The service they provided was excellent!
Stayed 7 nights in Nov 2025

4/10 Poor

Gesty-Rose, Milton

Disliked: Amenities, property conditions & facilities
The room was okay but had a st4ong smell if urinr. The staff are not very friendly and rhe buffet lavks attention.
Stayed 7 nights in Nov 2025

8/10 Good

Najee

Traveled with family
Liked: Cleanliness
Overall, the hotel is nice. A little dated. There was a lot of construction going on at the time of our visit. This resulted in some property amenities being unavailable. The kids water playground was under construction. There are also a lot of raccoon like animals that will come poolside and steal your food and drinks. The animals were not aggressive, but definitely an annoyance. The rooms were nice and clean. The staff was very friendly.
Stayed 4 nights in Nov 2025

2/10 Terrible

Ivan

Stayed 10 nights in Nov 2025

10/10 Excellent

XIAOFAN

Stayed 7 nights in Nov 2025

10/10 Excellent

Vernita Powell

Stayed 3 nights in Nov 2025

10/10 Excellent

Melissa M, Union City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the new updated rooms they were clean. Staff was amazing. The poor area was good. It wasn’t crowded. They had good music playing.
Stayed 3 nights in Nov 2025

8/10 Good

Anastasia

Traveled with group
Liked: Cleanliness
Room was spotless, stuff also was very friendly, food is 5 stars! Beach very shallow and rocks, but not critical. The only thing wasn’t very convenient that they had one shuttle in the whole resort.the walk takes about 15 minutes one way, not all days are good for walking.
Stayed 5 nights in Nov 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Nov 2025

8/10 Good

Barbara Louise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was newly remodelled, the staff and service levels were amazing. I would have given 5 stars, but most of the amenities were closed due to renovation of Grand Riviera Princess, for example I booked the hydrotherapy on the app. When i arrived for the appointment, I was told they dont monitor the app because the pool is closed. I would have appreciated knowing that part of the resort was closed. All in all, we had a great vacation and will probably return next year.
Stayed 8 nights in Nov 2025

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