4/10 Poor
Melissa C., Lawrenceburg, KY
May 27, 2025
Disliked: Cleanliness
Don't rent from this owner - unit has roaches and they don't rollow through
We have been staying at the Watercrest for over 20 years. We rented two condos for this vacation from 2 different owners. We found roaches soon after we arrived. I notified the owner through the app. They responded on Tuesday and said the building should take care of spraying but they would sent someone to spray. they did not. The roaches increased more and more every day. Over the trip we found 25-30 at least. In the kitchen - on the stovetop, sink and around the baseboards.They were in the master bedroom as well. The host would not respond to my messages on the app, I tried calling the phone number they supplied and left messages. No response. I sent an email explaining that I had to go out and buy my own bug spray and daily try to keep up with what new place the bugs were coming from. No one wants to cook in a roach infested kitchen so we had to eat out costing more money than cooking in. Finally 3 days later they respond and say that they had sprayed before we came but they would work with me on compensation. I asked for a 20% reduction which I thought was fair. No response again. I have tried multiple times to contact them again, but they have not returned my emails. I hate to leave a negative review but I don't want others to have a ruined vacation as we did. Do not rent from this company. The unit itself is fine, but the management is awful. I also reported the roach problem to the building office eventhough we did not rent from them hoping to stop it.
Melissa C.
Stayed 7 nights in May 2025
