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TRS Coral Hotel - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools
VIP Access

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Photo gallery for TRS Coral Hotel - Adults Only - All Inclusive

3 outdoor pools, open 8 AM to 8 PM, cabanas (surcharge), pool umbrellas
Lobby sitting area
On the beach, white sand, beach cabanas, sun loungers
6 restaurants, breakfast, lunch, dinner served; international cuisine
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Place, Playa Mujeres Golf Club
    ‪13 min walk‬
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Place, North Beach
    ‪49 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Garden View Single Use

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View Single Use

9.2 out of 10
Wonderful
(10 reviews)
  • 712 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View

9.0 out of 10
Wonderful
(45 reviews)
  • 712 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Single Use

1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up Single Use

8.8 out of 10
Excellent
(5 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up

Junior Suite Swim Up | 1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up

9.4 out of 10
Exceptional
(23 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Single Use

Loft Suite Jacuzzi Terrace Single Use | View from room

Loft Suite Jacuzzi Terrace Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace

View from room

Loft Suite Jacuzzi Terrace

9.8 out of 10
Exceptional
(7 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

9.6 out of 10
Exceptional
(19 reviews)
  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside

Junior Suite Beachside | View from room

Junior Suite Beachside

9.4 out of 10
Exceptional
(8 reviews)
  • 710 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside Ocean View

Junior Suite Beachside Ocean View | View from room

Junior Suite Beachside Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Beachside

Junior Suite Swim Up Beachside | 1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up Beachside

9.0 out of 10
Wonderful
(12 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Ocean View

Loft Suite Jacuzzi Terrace Ocean View | 1 bedroom, premium bedding, memory foam beds, free minibar

Loft Suite Jacuzzi Terrace Ocean View

8.8 out of 10
Excellent
(13 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Beachside Ocean View

Loft Suite Beachside Ocean View | View from room

Loft Suite Beachside Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Costa Mujeres

Located 1 mi (1.6 km) from Playa Mujeres Golf Club, TRS Coral Hotel - Adults Only - All Inclusive is within a 15-minute drive of other popular attractions like Ultramar Ferry Puerto Juárez. This 473-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 6 restaurants.

What's nearby

  • Playa Mujeres Golf Club - 13 min walk - 0.7 miles
  • Mujeres Beach - 3 min drive - 1.3 miles
  • Ultramar Ferry Puerto Juárez - 12 min drive - 6.6 miles
  • North Beach - 49 min drive - 7.6 miles
  • Dolphin Discovery - 53 min drive - 9.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪Velvet - ‬3 min drive
  • ‪Isla Blanca - ‬1 min walk
  • ‪Poseidon - ‬9 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

TRS Coral Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Guests of TRS Coral Hotel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and a conference center.
Guests can expect to find free WiFi and 55-inch Smart TVs with digital channels and pay movies. Memory foam beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Change of towels is available on request.
8 outdoor tennis courts and a health club are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Capricho
  • Chic Cabaret Restaurant
  • El Gaucho (Argentinian)
  • La Boheme (French)
  • Tentazione (Italian)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,710 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 3 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 8 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRS Coral Hotel Adults All Inclusive Costa Mujeres
TRS Coral Hotel Adults All Inclusive
TRS Coral Adults All Inclusive Costa Mujeres
TRS Coral Adults All Inclusive
Trs Coral Inclusive Inclusive
TRS Coral Hotel Adults Only All Inclusive
TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

Frequently asked questions

Are free cancellation options available at TRS Coral Hotel - Adults Only - All Inclusive?

TRS Coral Hotel - Adults Only - All Inclusive offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at TRS Coral Hotel - Adults Only - All Inclusive?

As of Dec 22, 2025, prices found for a 1-night stay for 2 adults at TRS Coral Hotel - Adults Only - All Inclusive on Jan 18, 2026 start from $527.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around TRS Coral Hotel - Adults Only - All Inclusive?

This property is located in Costa Mujeres within a short 19-minute walk of Playa Mujeres Golf Club. You'll also find Mujeres Beach and Punta Sam Ferry Terminal within a short drive.

Is there parking available at TRS Coral Hotel - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at TRS Coral Hotel - Adults Only - All Inclusive?

Zentropia Spa is the property's spa and services include deep-tissue massages, hot stone massages, body wraps, and Ayurvedic treatments.

Does TRS Coral Hotel - Adults Only - All Inclusive have a casino on the premises?

No, TRS Coral Hotel - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at TRS Coral Hotel - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8 AM and 8 PM.

Is TRS Coral Hotel - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples, including Champagne service as well as 2 beach bars and 3 outdoor pools.

Are there hot tubs at TRS Coral Hotel - Adults Only - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does TRS Coral Hotel - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, TRS Coral Hotel - Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast.

Does TRS Coral Hotel - Adults Only - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at TRS Coral Hotel - Adults Only - All Inclusive.

Are there connecting rooms at TRS Coral Hotel - Adults Only - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to TRS Coral Hotel - Adults Only - All Inclusive?

The closest major airport to TRS Coral Hotel - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 19.3 mi away (41 minutes by car).

Are there rooms with balconies that I can book at TRS Coral Hotel - Adults Only - All Inclusive?

Yes, every guestroom at TRS Coral Hotel - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does TRS Coral Hotel - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at TRS Coral Hotel - Adults Only - All Inclusive if you plan to say "I do" during your trip.

TRS Coral Hotel - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 695 out of 1028 reviews
Rating 8 - Good. 152 out of 1028 reviews
Rating 6 - Okay. 78 out of 1028 reviews
Rating 4 - Poor. 54 out of 1028 reviews
Rating 2 - Terrible. 49 out of 1028 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Traveled with family
Liked: Amenities, property conditions & facilities
Property was very nice. Staff was friendly. Food was disappointing.
Stayed 7 nights in Nov 2025

10/10 Excellent

DESHAUNTA JAMARIO

Stayed 5 nights in Aug 2025

10/10 Excellent

Julissa

Stayed 7 nights in Jul 2025

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, the room was super clean and it was always stocked up with fresh drinks. The only thing I didn’t like was that we had to make reservations for dinner, and we didn’t get the chance to try the restaurants we would have liked to. Since they were already booked days in advanced. We were there for 4 days and I would have liked to have the opportunity to try the restaurant I was interested in. We basically got whatever was left over. That’s my only complaint but other than that it was all perfect. :)
Stayed 3 nights in Sep 2025

10/10 Excellent

Lezdeht

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS Corral was incredible! Highly recommend! Cristopher and Misa were so kind and attentive as our butlers! Also Ivan was an incredible waiter and made the most amazing drinks! Caesar as well at capricho was such a good and hilarious waiter! I Cannot wait to come back! Thank you TRS for such an amazing experience and vacation!
Stayed 4 nights in Sep 2025

6/10 Okay

Aimara, Miami

Traveled with group
Liked: Cleanliness, property conditions & facilities
Fue nuestra 4ta visita y muy diferente de las ocasiones anteriores; anunciamos de nuestra celebración de aniversario en la reserva por Expedia, enviamos un email a los mayordomos, lo comentamos en recepción en el check in y no tuvieron ni una gentileza de un simple plato de frutas de bienvenida, eso le resta a la calidad del servicio. En años anteriores estaba incluido el hidromasage, el Cabaret Chic, ahora estas bondades son con cargo extra, antes regalaban una botella de algún licor a elegir, ahora ni te lo comentan los mayordomos, el hotel se mantiene cuidado y la comida y bebida en general sigue siendo muy buena pero quedamos muy incómodos con estos inconvenientes
Stayed 2 nights in Sep 2025

10/10 Excellent

Yanna

Stayed 6 nights in Sep 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall we really enjoyed the property, the grounds and ambiance were spectacular. Generally the service was excellent, although we had a couple small hiccups with slower service. There was a variety of food choices. Overall the food was good but not great. I recommend the Chic and Bravo dinner experiences. The talent was awesome, and although both cost extra they are worth it! We did have to search out Bravo. It’s new and I don’t think they were promoting it enough. It wasn’t available in the app, and my wife just happened to notice it as we were exploring the “mall” area. We stayed on the “adult only” side, and it was much busier than the family side (most likely because of the time of year we stayed). We ended up using more of the family side, since we were looking for something a little more quiet. The adult side was great if you’re looking for a party atmosphere, or just want to people watch.
Stayed 6 nights in Sep 2025

6/10 Okay

William

Stayed 4 nights in Sep 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was Beautiful, The spa was absolutely serene, my massage was the best one I ever had The hospitality throughout the resort was exquisite The Bartenders at the Gravity Bar Jesus and Andres were The Best!!!and I can’t forget Leyder who met at the Travel Bar & Later at the Aurum and all of the food was just delicious & delightful. I’ll Be Back..
On The Balcony of The Loft
Stayed 5 nights in Sep 2025

4/10 Poor

Cassandra Michaela

Stayed 6 nights in Aug 2025

10/10 Excellent

Dimple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to vist
Stayed 5 nights in Sep 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Any resorts in Cancun area they all have pro and con include this one but when you bring it to staffs they collected all. There customer service are near perfect my honest rate is 4.8 or 4.9 out of 5
Stayed 3 nights in Sep 2025

10/10 Excellent

Mikayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! This is our second time returning and it exceeded my expectations again. Will definitely be returning again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Maury Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Neki

Stayed 3 nights in Sep 2025

10/10 Excellent

Olga Valeryevna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!!
Stayed 4 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Beautiful property. Presentation of the resort and rooms was great - but the service really lacked and was a big disappointment. I have stayed at a number of resorts in the area and though the property looked great, we only had a few servers/bartenders that actually engaged and with us to provide great service. Most service we received was mediocre at best. This is really the only issue we had during our stay. Unfortunately it's enough that probably w
Stayed 5 nights in Aug 2025

6/10 Okay

Edina

Liked: Property conditions & facilities
My husband & I stayed at TRS coral for 5 days & were overall disappointed. Our entire stay we were harassed MULTIPLE times a day by employees to purchase a massage or to purchase the hotel's membership program. These people harass guests all day long. My husband & I were beyond annoyed of repeating ourselves. We came there to relax, not be hunted down trying to get sold on something. The food was very average. The buffet food was not good & all the labels for the food were misplaced or had no labels. All the steaks at the restaurants were very chewy. We don't eat pork & we let the staff know that, but we were given pork on dishes we ordered. When I asked staff what was in the food, they never mentioned pork & the menu didn't mention pork in the dish, but then we got our food & there would obviously be bacon in it. So proceed with caution if you have a food allergy. Our room wasn't very clean. There were stains everywhere & it didn't look like it was cleaned well. The entire hotel, including our room, had a weird smell to it. The staff there treats people differently if you tip vs if you don't tip. To top it all off, I woke up with food poisoning on our last day there after eating at their french restaurant the night before. I had to travel back to the US beyond sick & vomiting all day & went straight to urgent care when we landed. Definitely not a 5 star resort. Wouldn't recommend to anyone. We've paid for cheaper resorts & had a way better experience than this.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jhandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, nice spa
Stayed 5 nights in Sep 2025

10/10 Excellent

Chioma

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 4 nights in Aug 2025

4/10 Poor

Alysha

Stayed 5 nights in Jul 2025

10/10 Excellent

Cherryse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing honeymoon!! Our butlers Hector and Eladio were so so great, making all reservations for us and ensuring that our tables had special honeymoon decor at each meal. They even decorated our room :). We also were able to order a picture book from all of the pictures the team took throughout the week. Great stay if you are lucky enough to have Hector and Eladio as your butlers!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Dollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a few problems with our room, but the staff transferred us immediately besides that it was an amazing experience. The staff was amazing took care of any issues that we had catered to us, and it was a great birthday for my fiancé.
Stayed 3 nights in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service
Stayed 1 night in Sep 2025

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