Niagara Falls - Western New York Luxury Hotels

"The breakfast that I ate was great coffee juice fruit was fresh the staffs was approachable great environment Keep up the good work management team once the head is on properly the whole body will run smoothly "

"Horrible experience. We checked in shortly after 8 pm. Room 320. Shortly after getting to the room, loud yelling was next door. It went on for over an hour. Profanity and extremely loud. Stopped about 10 pm, but started again at 11:30 and ladyed over 2 hrs. This was adjacent room with a shated internal room. I headed to the front desk to report (couldnt get an answer to phone to desk). A staff member wasbin the hall and simply told me "we are aware". The noise continued until 4am. Literally no sleep. We showered in the morning and there was no blow drier in the room. Called the fr9nt desk and got an answer this time. Was told that there should have been a blow drier in the room, but they would have one brought to us. After waiting for nearly a half an hour, my wife went to the desk to inquire when one might arrive. The clerk told her they gad searched the desk area and there wasnt one there. He said he went to a room, however and took a photo of how there should have been one on the wall and showed it to her. My wife assured him that one was NOT on our room wall. Clerk said he would then check "the managers area" and see if he could get one. He returned to tell her that he could not find one and would not be able to get my wife a dryer, but her "hair looked fine.""

"Rooms especially bathrooms really run down. Shower was peeling, carpet is dirty and beds and Pillows are lumpy . Staff was very helpful and friendly will not stay again . "