Niagara Falls - Western New York Vacation Packages

Floor, bed and towels were clean. The smoke detector was hanging by its wire, and the toilet roll holder was barely attached. Bath floor mat was also dirty. But otherwise the room was large and peaceful. Breakfast had eggs and sausage with cereal and waffle maker. I think with little maintenance could improve the experience.

We had a wonderful weekend stay at this house! Clean, comfortable, and had everything we needed for a relaxing getaway. The location was perfect—peacefully tucked near the mountains while still being just 5 minutes from town, making it easy to enjoy both nature and local shops and restaurants.

One of the most beautiful properties I have every visited. Wide hallways, high ceilings, beautiful art, and a cheerful staff. Highly recommended.

I’m not sure how this hotel has 4 stars. It is in bad need of repairs and maintenance, from the escalators and elevators to the pool paint peeling up from the bottom. Our water pressure in the bathroom was so low I had to go wash my hair at a friends room in the Hilton next door. Fluorescent lighting in the rooms, no cleaning staff.. this was rough. We couldn’t even go to the hotel bar because the escalator makes such a loud screeching sound every 5 seconds or so that echos throughout the entire lobby floor. My friend found a bloody bandaid in their room and another friend found a long black hair in their shower (she has blonde hair). Fingerprint marks on all light switches and touch points- I think this hotel probably (hopefully) cleans the sheets and that’s it in regard to room turnover. I travel for a living and have never seen a Hyatt regency in this bad of shape. Stay elsewhere.

The location was excellent and the beds were comfortable. The shower was difficult to use because it was tiny with no shelving and the water pressure was so strong. The room was designed with multiple mirrors and a separate toilet, so getting ready with two people in the room was easy.