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Sun Palace Cancun - Adults Only - All-inclusive

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Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio
Property video
Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
3 outdoor pools, sun loungers
Luxury
VIP Access
4.5 star property
9.2

Wonderful

Beachfront bliss in Cancun

Crystalline turquoise waters lap against pristine white sands at this adults-only beachfront sanctuary. Guests enjoy signature cocktails while taking in ocean vistas from infinity pools. The spa offers rejuvenating treatments after beach activities or evening fire shows beneath the stars.

Popular amenities

  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪19 min walk‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Governor Suite Partial Ocean View - King Size Bed

  • Partial ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

A hotel room with a bed, a TV, a desk, a chair, a table, and a view of the ocean.

Superior Two Bedroom Presidential Suite - Ocean View

  • Ocean view
  • 570 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Junior Suite Ocean View - Two Double Beds

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Deluxe Ocean View

Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Deluxe Ocean View

9.6 out of 10
Exceptional
(67 reviews)
  • Ocean view
  • 435 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Sun Palace Cancun - Adults Only - All-inclusive is within a mile (2 km) of other popular attractions like Iberostar Cancun Golf Course. This 247-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 19 min walk - 1.0 mile
  • El Rey Ruins - 4 min drive - 1.6 miles
  • El Rey Ruins Trailhead - 4 min drive - 1.6 miles
  • Delfines Beach - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Marco Polo Restaurante - ‬9 min walk
  • ‪Azvl - ‬2 min walk
  • ‪Restaurant Las Fuentes - ‬9 min walk
  • ‪Sun Palace - ‬1 min walk

About this property

Sun Palace Cancun - Adults Only - All-inclusive

Guests of Sun Palace Cancun - Adults Only - All-inclusive have access to a full-service spa, 3 outdoor pools, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 26 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and Smart TVs with satellite channels. Beds are dressed in down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, balconies, and coffee makers are also standard.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

Will I find all-inclusive rate plans at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive has all inclusive rates that come with all meals and many onsite activities included.

How much does it cost to stay at Sun Palace Cancun - Adults Only - All-inclusive?

As of May 6, 2026, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All-inclusive on May 31, 2026 start from $480, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive offers free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

What can I see within easy reach of Sun Palace Cancun - Adults Only - All-inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. You'll also find Delfines Beach and Iberostar Cancun Golf Course within a short drive.

Is there parking available at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible van parking is also available for guests.

Is there a spa at Sun Palace Cancun - Adults Only - All-inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Are there luxury amenities available at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, guests can indulge in luxuries such as 3 outdoor pools, 4 restaurants, and a swim-up bar at this property.

Does Sun Palace Cancun - Adults Only - All-inclusive have a casino?

No, Sun Palace Cancun - Adults Only - All-inclusive doesn't have a casino.

Will I find an indoor pool at Sun Palace Cancun - Adults Only - All-inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Sun Palace Cancun - Adults Only - All-inclusive a good place to stay for couples?

This adults-only property offers many amenities for couples such as a beach and 4 restaurants with some guestrooms featuring a private hot tub.

Does Sun Palace Cancun - Adults Only - All-inclusive have a hot tub?

No, but all guestrooms at this property have jetted bathtubs.

Does Sun Palace Cancun - Adults Only - All-inclusive feature a restaurant that includes a breakfast menu?

Yes, Sun Palace Cancun - Adults Only - All-inclusive has 4 restaurants, and serves free full breakfasts each morning.

Will Sun Palace Cancun - Adults Only - All-inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sun Palace Cancun - Adults Only - All-inclusive.

Does Sun Palace Cancun - Adults Only - All-inclusive have connecting rooms available?

Yes, this property has connecting rooms you can book for your group event or vacation.

How close is the airport from Sun Palace Cancun - Adults Only - All-inclusive?

The closest major airport to Sun Palace Cancun - Adults Only - All-inclusive is Cancun Intl. Airport (CUN), which is 8.1 mi away (13 minutes by car).

Are there rooms with balconies at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, every guestroom at Sun Palace Cancun - Adults Only - All-inclusive comes with a balcony and some offer ocean and resort views.

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1004 reviews
Rating 8 - Good. 143 out of 1004 reviews
Rating 6 - Okay. 66 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aneilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sun Palace Cancun is a fantastic adults‑only, all‑inclusive resort ideal for couples seeking a romantic getaway. The resort offers beautiful oceanfront views, a relaxed atmosphere, and exceptional service that feels personal and attentive throughout the stay. Rooms are spacious, clean, and well-appointed, featuring private balconies, whirlpool tubs, and stunning views of the Caribbean. The food is high quality, with several restaurants offering refined dining options rather than a typical large buffet experience. Drinks and room service are included and consistently excellent. The spa is a standout feature, offering fantastic massage treatments, including couples massages, in a serene, luxurious setting—perfect for both relaxation and romance. Overall, Sun Palace delivers a luxurious, intimate experience and is an excellent choice.
Sunrise!
Stayed 7 nights in Apr 2026

10/10 Excellent

Jason

Stayed 4 nights in Jan 2026

6/10 Okay

Norma

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Discriminación! Tienen mucha preferencia en el trato para los estadounidenses y muy poca atención para los latinos.
Stayed 4 nights in Jan 2026

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was above and beyond kind, helpful, and courteous! The room was kept spotless, and the whole resort was so clean! We definitely enjoyed our time of relaxation!
Stayed 5 nights in Jan 2026

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay! Clean rooms, friendly staff and great food!
Stayed 3 nights in Jan 2026

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing dinner at the Mexican restaurant & the Italian restaurant! The su chef is amazing & his chefs are also amazing! The wait staff went above & beyond as did the wine guy !!
Salad
Tomato soup
Seafood ravioli
Stayed 2 nights in Jan 2026

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Master Chef "Deana" and Sous Chef "Fernando" and team were amazing. they created the best dishes and hospitality for two wonderful dinners..
Stayed 2 nights in Jan 2026

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities
Scam You'll be promised lots of resorts credits. And you'll be told you can use x amount on the spa and x amount on anything else. You'll be given a brochure that says the same. They'll hand write notes on it. Then you'll check out and find out that it's all fake. Promised resort credits of $x,xxx. Billed over $xxx..and told resorts credits weren't available..total scam.
Stayed 4 nights in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2026

8/10 Good

Jason, Mckinney

Stayed 7 nights in Jan 2026

10/10 Excellent

Fernando arenas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great staff 100 % highly recommended
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach with easy access, fantastic staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Marco

Stayed 1 night in Jan 2026

2/10 Terrible

Graham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel experience was awful. The staff are very rude. We had major issues with discrimination as well. The staff do not care about the guests and are there just to nickel and dime everyone. Customer service was appalling. Avoid booking this hotel at all costs.
Stayed 1 night in Jan 2026

4/10 Poor

Kevin

Stayed 6 nights in Dec 2025

8/10 Good

Murray

Stayed 4 nights in Jan 2026

10/10 Excellent

Annemarie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the service incredible and the food was great too. We would certainly go back and recommend to anyone who wamts top notch service and great amenities.
Stayed 5 nights in Dec 2025

6/10 Okay

Holly

Room was great. Cleaning and service were superb. Loved the pools and beach. The desk staff was t
Stayed 7 nights in Dec 2025

10/10 Excellent

Victor David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb. Celebrated our Babymoon at this resort. Nice small secluded resort for couples. Even though it's small it still felt very luxurious and never felt crowded at all. We will be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

10/10 Excellent

Hammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Friendly staff. Breakfast was awesome. Restaurants were great only complain I have is 2 out of 4 restaurants were closed But overall my wife and I had a great experience! Definitely recommend and come back here again.
Chichen Itza
Ocean view from our room
Stayed 3 nights in Dec 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. I def will be coming back
Stayed 1 night in Dec 2025

2/10 Terrible

Batsheva

Disliked: Staff & service, room comfort
The only person that I really love and help me is Brenda at the front desk she was amazing The tour is terrible don’t believe them I got allergies to onions they told me don’t worry we will have food for you it’s was a Lie no food no towels and no space in the beach to lay down the restaurant that they told me it’s belong to Sun palace. It’s never was belong to Sun Palace. That was a lie. I’m diabetic. It’s was horrible not Relaxing at all it’s was terrible I got so sick plus I’m on vacation the lady called me at 8 am to go downstairs so she can activate all my activities which is crazy it’s to early in the morning specially I’m on vacation so wrong I was thinking emergency I have to answer the phone but no much more to that
Stayed 3 nights in Dec 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

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