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Hotel Xbalamqué Boutique & Spa

3.0 star property

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Photo gallery for Hotel Xbalamqué Boutique & Spa

Interior entrance
Restaurant
Front of property - evening/night
Outdoor pool, open 8:00 AM to 8:00 PM, free cabanas
Couples treatment rooms, steam room, body treatments, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air conditioning

Explore the area

View in a map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪2 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪8 min walk‬
  • Place, Plaza 28
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

A hotel room with a bed, two bedside lamps, a wall-mounted TV, and a decorative wall piece.

Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

7.4 out of 10
Good
(11 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

A hotel room with two beds, a decorative wall, a small table, and a vase with flowers.

Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

A bedroom with a bed, two bedside tables with lamps, a ceiling fan, and a wall-mounted shelf with flowers.

Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

8.0 out of 10
Very good
(4 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Street View

Desk, bed sheets

Suite with Street View

  • 322 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Double Room Standard

Desk, bed sheets

Double Room Standard

  • 322 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Quadruple Room Standard

Desk, bed sheets

Quadruple Room Standard

  • 322 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Cancun

Located in Downtown Cancun, Hotel Xbalamqué Boutique & Spa is within a few miles (5 km) of popular sights such as Ultramar Ferry Puerto Juárez and Playa Tortugas. This 90-room, 3-star hotel has a full-service spa along with an outdoor pool and free self parking.

What's nearby

  • Las Palapas Park - 2 min walk - 0.1 miles
  • Benito Juarez Municipal Building - 8 min walk - 0.5 miles
  • Mercado 23 - 8 min walk - 0.5 miles
  • Plaza 28 - 10 min walk - 0.5 miles
  • Plaza Las Americas - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Parrilla - ‬2 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Marquesitas Ricky - ‬4 min walk
  • ‪Los Pescaditos - ‬2 min walk

About this property

Hotel Xbalamqué Boutique & Spa

Guests staying at Hotel Xbalamqué Boutique & Spa enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for MXN 750 per vehicle. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Other amenities at this spa hotel include meeting rooms, a conference center, and a business center.
Guests can expect to find TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include desks and wardrobes or closets.
Recreational amenities at the hotel include an outdoor pool.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 1 km
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 500 for adults and MXN 150 to 300 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Autóctona

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 150 to 500 for adults, and MXN 150 to 300 for children
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free parking.
Property Registration Number 005-007-007318/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

What is there to do around Hotel Xbalamqué Boutique & Spa?

This hotel is situated in Downtown Cancun, just steps from Xbalamqué Theater and Las Palapas Park, and within a short walk of Mercado 28. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Hotel Xbalamqué Boutique & Spa?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Xbalamqué Boutique & Spa?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, aromatherapy, and couples treatments.

Does Hotel Xbalamqué Boutique & Spa have a casino on the premises?

No, Hotel Xbalamqué Boutique & Spa doesn't have a casino.

Will I find an indoor pool at Hotel Xbalamqué Boutique & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hotel Xbalamqué Boutique & Spa good for couples?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a poolside bar.

Does Hotel Xbalamqué Boutique & Spa have a hot tub?

No, but this hotel does have a steam room.

Does Hotel Xbalamqué Boutique & Spa have a restaurant that serves breakfast?

Yes, Hotel Xbalamqué Boutique & Spa has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Hotel Xbalamqué Boutique & Spa allow pets to stay for free?

No, pets aren't allowed at Hotel Xbalamqué Boutique & Spa though service animals are welcome.

Does Hotel Xbalamqué Boutique & Spa have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Xbalamqué Boutique & Spa?

The closest major airport to Hotel Xbalamqué Boutique & Spa is Cancun Intl. Airport (CUN), which is 11.3 mi away (21 minutes by car).

Are there rooms with balconies that I can book at Hotel Xbalamqué Boutique & Spa?

No, there aren't any guestrooms at Hotel Xbalamqué Boutique & Spa that offer a balcony.

Hotel Xbalamqué Boutique & Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 326 out of 1003 reviews
Rating 8 - Good. 266 out of 1003 reviews
Rating 6 - Okay. 187 out of 1003 reviews
Rating 4 - Poor. 97 out of 1003 reviews
Rating 2 - Terrible. 127 out of 1003 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Zlati

Liked: Cleanliness, amenities, property conditions & facilities
Good location to stay with the locals.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service
Plenty to do near by
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service, amenities
In the heart of downtown Cancún, amazing staff, close to everything. Recommended.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Irylan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The breakfast was delish , however i never hit the spa the entire trip and at the time the pool was unavailable. We were still accommodated accordingly though
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness
Disliked: Amenities
Staff very friendly
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Elbert William

Liked: Cleanliness, staff & service
Disliked: Amenities
Property is aged and showing it. Kept clean. Room was spacious. Cafe was decent. Booked this location for the pool, but the pool was closed the whole time I was there. No mention of the closure on the site.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
bonito hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very sweet poetry on the walls. The vibe is that it's a place that has been loved for many years. I recommend it for artists
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Veronica

Disliked: Amenities
The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Things to do around hotel
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to public transportation is perfect
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Fast, polite and caring
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Alvaro

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel!! Friendly staff
Stayed 2 nights in Feb 2024
Verified

8/10 Good

PRASOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Tatiyyanah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Stayed 7 nights in Mar 2025
Verified

6/10 Okay

ALYSSA GAYATRIE

Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend really good time. Everyone was very friendly And around is so many good foods
Stayed 7 nights in Jun 2024
Verified

6/10 Okay

Francisco

The breakfast was fair. We do not use the spa.
Stayed 4 nights in Sep 2025
Verified

2/10 Terrible

Mohammad Zohaib

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here, this hotel is infested with bugs and is in very dirty and unsanitary conditions. I have documented everything and raised the issue to Expedia. You will feel like sleeping in a public restroom if you choose to stay here.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

harishkumar

Disliked: Amenities
Older hotel
Stayed 1 night in Nov 2024
Verified

8/10 Good

Yurii

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 7 nights in Mar 2025
Verified

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great value for your money. It is centrally located, close to the ADO terminal
Stayed 1 night in Jan 2025

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