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Grand Park Royal Cancun - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
VIP Access

Choose dates to view prices

Photo gallery for Grand Park Royal Cancun - All Inclusive

Royal Master Suite Hot Tub adults only +18 | View from room
Property video
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
Grand Royal Suite Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪13 min walk‬
  • Place, Forum Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Villa Deluxe

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Garden view

Deluxe Swim up King

8.6 out of 10
Excellent
(35 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Free minibar, in-room safe, desk, laptop workspace

Master Suite

  • Ocean view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble | Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Doble

8.4 out of 10
Very good
(87 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Master Suite Ocean Front

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite Doble Hot Tub adults only +18

Royal Suite Doble Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace

Royal Suite Doble Hot Tub adults only +18

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front Double

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Master Suite Hot Tub adults only +18

Royal Master Suite Hot Tub adults only +18 | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite Hot Tub adults only +18

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1023 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Royal Suite Hot Tub adults only +18

Grand Royal Suite Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite Hot Tub adults only +18

  • Ocean view
  • 1109 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Deluxe Ocean Front

Villa Deluxe Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Premier Plunge Pool Ocean Front

Villa Premier Plunge Pool Ocean Front | View from room

Villa Premier Plunge Pool Ocean Front

  • Ocean view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Villa Master Suite Ocean Front

Grand Villa Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa Premier PlungePool King OceanFront

Villa Premier PlungePool King OceanFront | Free minibar, in-room safe, desk, laptop workspace

Villa Premier PlungePool King OceanFront

  • Sea view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

8.4 out of 10
Very good
(181 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite King Hot Tub adults only +18

Royal Suite King Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace

Royal Suite King Hot Tub adults only +18

9.0 out of 10
Wonderful
(36 reviews)
  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Grand Park Royal Cancun - All Inclusive is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 247-room property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Chac Mool Beach - 13 min walk - 0.7 miles
  • Forum Beach - 18 min walk - 1.0 mile
  • Cancun Convention Center - 4 min drive - 1.1 miles
  • La Isla Shopping Mall - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪Flor De Sal - ‬3 min walk
  • ‪Lobby Bar - ‬7 min walk
  • ‪El Mirador - ‬1 min walk
  • ‪Restaurante Cocay - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Guests of Grand Park Royal Cancun - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a rooftop terrace, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and iPod docks are also available. Change of towels is available on request.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Similar properties

Exterior
Wyndham Grand Cancun All Inclusive Resort & Villas
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.4 out of 10, Very Good, 3,633 reviews
$413 nightly
The price is $505
Feb 11 - Feb 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Flor de Sal
  • Koi
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses wind energy.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, volleyball, and water fitness classes.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of Feb 9, 2026, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on Mar 3, 2026 start from $401.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do close to Grand Park Royal Cancun - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Forum Beach within a short drive.

Will I be able to park at Grand Park Royal Cancun - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Grand Park Royal Cancun - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, prenatal massages, body wraps, and aromatherapy.

Does Grand Park Royal Cancun - All Inclusive feature a casino?

No, Grand Park Royal Cancun - All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Park Royal Cancun - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about Grand Park Royal Cancun - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and a poolside bar with some guestrooms featuring private plunge pools.

Does Grand Park Royal Cancun - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Grand Park Royal Cancun - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Grand Park Royal Cancun - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Will Grand Park Royal Cancun - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Park Royal Cancun - All Inclusive.

Are there connecting rooms at Grand Park Royal Cancun - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Grand Park Royal Cancun - All Inclusive?

The closest major airport to Grand Park Royal Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 14.9 mi away (24 minutes by car).

Can I book a room with a balcony at Grand Park Royal Cancun - All Inclusive?

Yes, every guestroom at Grand Park Royal Cancun - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Park Royal Cancun - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Park Royal Cancun - All Inclusive.

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1215 out of 2356 reviews
Rating 8 - Good. 608 out of 2356 reviews
Rating 6 - Okay. 288 out of 2356 reviews
Rating 4 - Poor. 129 out of 2356 reviews
Rating 2 - Terrible. 116 out of 2356 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Demetrio

Really good… room..support and entire place
Stayed 6 nights in Dec 2025

4/10 Poor

Inna M, Eden Prairie

Traveled with group, Traveled with family
Liked: Cleanliness
We came to the resort and paid premium during holiday week to celebrate New Year and got absolutely no celebration. There was no communication about the event or need to make reservations. The hotel had our phone numbers and emails, but nothing about New Year was communicated. Upon checking into the hotel two days prior, we were told that the details of New Year party are still being worked out. There were no signs in the lobby, by the pool/beach, or other common areas. The event was held in a small ballroom, despite ample space on the beach and other spaces in the resort. We only found it after asking the concierge. The ballroom filled up quickly, and a huge number of guests were turned away due to lack of space. When the overflow guests went to the hotel bar to try and have their own celebration, staff refused to turn on music, and sent us back to the ballroom that was already full. Frustrated and left with no good choices, we decided to walk the beach, only to see numerous New Year celebrations at the neighboring resorts. When we complained about our experience to guest services the next day, all we got was a lukewarm apology. Also, this was by far the worst food selection and food quality in our 10+ years of attending various all inclusive resorts. We were so frustrated with the food, that we left the resort for dinner two of the evenings, and paid exorbitant prices at restaurants in the area. Lastly, we barely got any sleep all week due to a crying baby next door.
Stayed 7 nights in Dec 2025

10/10 Excellent

Victor

Stayed 3 nights in Nov 2025

10/10 Excellent

Main

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Dmytro

Stayed 9 nights in Oct 2025

10/10 Excellent

Trisha Marie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful!
Stayed 7 nights in Oct 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and amazing service:) overall 10/10
Stayed 3 nights in Nov 2025

10/10 Excellent

Lilia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place! Clean! Attentive staffs and wonderful amenities!
Stayed 4 nights in Nov 2025

10/10 Excellent

Allison, COLO SPGS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in The Villas. It was excellent
Stayed 7 nights in Nov 2025

8/10 Good

Sarah

The room, pools, and beach were great! Staff was very friendly and the resort felt clean. The only problem was that my fiancé has a gluten allergy and finding some food options (especially lunch) was a bit challenging and had a reaction on our last night which brought down the mood at the end of our trip Overall the resort was great but there needs to be a bit more care put into accommodating those with allergies and helping staff understand the risks of cross contamination.
Stayed 6 nights in Nov 2025

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great the most amazing part Was seeing the turtles hatch with my baby it was a unique experience thanks than the hotel has a designated are to protect the turtles eggs it was beautiful
Stayed 4 nights in Nov 2025

8/10 Good

Therese, Old Orchard Beach

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 9 nights in Oct 2025

10/10 Excellent

Anil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was simply amazing. Great service and the food was fantastic. We had unlimited Ala Carte restaurants and went to the buffet once. The beach has no seeweed and has blue turquoise water. I would definitely recommend this resort. 5 stars for me.
Stayed 7 nights in Oct 2025

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean room and staff was really nice
Stayed 4 nights in Oct 2025

8/10 Good

Sokhary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only thing we’d hope for is the pool to open longer than 8pm.
Stayed 4 nights in Oct 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 6 nights in Oct 2025

10/10 Excellent

Joel, Los Angeles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I want to thank Alejandro our personal concierge, for such an amazing experience in villa 6102. We visited back in July/August. The customer service at this property is top level and I absolutely recommended. The restaurants are good, to be very honest not a wow restaurant but considering the Prices and location that was something secondary for me. But what really wow me was the villa, it was big enough, clean, and in a great location - beach front, and obviously Alejandro was always available and ready to help and make us happy! Thank you so much, we will return!
Stayed 7 nights in Jul 2025

10/10 Excellent

Aurelio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was very good, no problems, issues, thanks
Stayed 5 nights in Sep 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I absolutely loved the room and the food in the all inclusive hotel. The employees were kind. With that said there is room for improvement. Apparently when I booked it was some VIP package. When you hear that you think it is going to be something special, but it is not. Everyone is given a bracelet, and different colors mean different things. Having the VIP bracelet essentially makes you a target for pressured sales, it started from the moment we arrived to our last day. After a long trip to get there the last thing you want is to be told your room isn’t ready and get a tour of the resort with all your luggage in tow only to be sat down with someone trying to sell you a time share. You want to go to your room and decompress. We never got to eat at any of the restaurants where you have to make reservations, because we were told conflicting things: it was included in the VIP package and then it wasn’t, so we just decided we wouldn’t go because who wants a surprise bill if they decided it wasn’t included. When things went wrong, like when a storm came and dirtied the plunge pool I had to request it to be cleaned three times before it was done, and that was pretty typical, needing to ask a few times. The butler was great. He arranged a taxi for our trip to an excursion and arranged for it to pick us up upon finishing our excursion. The taxi driver conveniently didn’t show up after, the butler took care of it. Not sure what was supposed to be included because not told
Stayed 7 nights in Oct 2025

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2025

10/10 Excellent

Genesis, Santo Domingo

Stayed 4 nights in Oct 2025

10/10 Excellent

Linton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning beach view. Pool was in excellent condition
Stayed 7 nights in Oct 2025

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time visiting this resort and it is the best!! Can’t wait to go again. The food is great, the staff are phenomenal. The pools are so fun and the beach is perfect. Favorite resort in Cancun.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have tacos haha well the pool needs to be open until 10 pm
Stayed 3 nights in Oct 2025

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Yajahira our butler was amazing, the facilities were amazing, the staff was amazing , but my wife left her wedding ring out and we think the cleaning ladies or maintenance stole it. We filed a report, but I doubt if we will ever see it again watch out anybody that stays there. Lock up your stuff.
Stayed 7 nights in Oct 2025

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