The staff is is unfriendly, the whole place is in disrepair, the vents in the rooms are covered in thick filthy dust. Theres deteriorating walls crumbling with water damage. The elevators have smashed mirrors and messy paint and discoloration. The kitchen nook area had dirty tissues in the drawers. The people at the front desk never answer their phone. They literally sit there and ignore the ringing phone and let it ring and ring until it just stops. The front desk workers are rude and just sit there and text instead of assisting their customers. The room was super dirty and they only left us with a 3rd of a roll of toilet paper. Not to mention the shower still had a used bar of soap on the bath tub floor. Also parking is a nightmare. There are not enough spaces for the amount of rooms they have, and if you drive a truck dont stay here because its a nightmare trying to get in and out of the tiny 2nd story parking area. Also there is debris and trash from renovations all over the place. Its a wonderful location but the hotel itself was a total dump and severely lacking in cleanliness amenities and service. I will never stay here again unless it changes ownership and they do proper renovations and hire an attentive staff. This hotel makes my home town look bad. Very poor representation of Virginia Beach. DO NOT STAY AT THIS HOTEL YOU WILL REGRET IT.
Filthy establishment
Very unkept. Mold everywhere, urine smell in room, elevator stairwells. Polite employees mostly, but one girl wrote the wrong dates on parking pass- when I noticed and mentioned it the next day, the guy said “well you better bring it to me bc you were about to get towed”. Most outlets didn’t work, bathroom sink cold water side broken. Bathroom door had marks where it had been kicked in previously. Overall very nasty place.
Based on the low price for a suite with ocean front views, I expected shabby, and was okay with that. What I didn't expect was the hot water tap in the bathroom not working, the cold water tap barely working or that nearly every lamp would be broken (the shades are almost falling off and can't be tightened. The furnishings are at least ten years past needing to be replaced. Not very clean. This place is needs total refurbishing, and the owners appear to be milking every last dime out of it and putting nothing back into it.
This was one of the worst hotels I've ever visited. The room was very dirty. The bathroom had serious water damage on the ceiling from the room above it flooding. The mattresses were wrapped in thick plastic underneath the sheets. The only positive was the ocean view. Everything else was below standard. I checked out early and went to another hotel. I don't recommend this property!
Check in clerk wasn’t friendly. When we got to our room, neither key worked, so I went back downstairs. I told her the keys didn’t work and she said “ok, so you need a new room?” I said that maybe she could re-scan the keys and the current room would be fine. She clicked the computer and gave me a new room number. Coffee maker didn’t work, plugs for USB’s didn’t work, and upon checkout, a different clerk asked me why we weren’t in the original room and why we needed a new room. They’ve done some renovations, but the property is very rundown, dirty carpet and ceilings.
Great price and was right on the beach. For the price condition of hotel is expected due to the frequency of guest. Parking is also available upon checkin and an extra parking may be purchased.
Close to beach.
There was no hand soap, shampoo or conditioner provided. The beds still had old underwear under them and the sheets hadn’t been changed since the last guest. Cleaning wasn’t provided daily but every 3 days. The pool is under construction and not available. There was a guy roaming the halls pretending to work there trying to gain access to the rooms. Overall, a dirty, stressful, disappointing stay. It was nice being right next to the beach, but there are tons of other options for that.
Very dirty. Broken down. Lights not working. Doors wouldn’t lock.
The hotel is absolutely disgusting. Cigarette burn holes and stains everywhere. Handprints on the walls and what was either food or blood smeared all over the bedroom walls.
The room was spacious but it’s dirty.... the pull out couch and pillows looked like they came from outside. I was very disappointed. The pictures made it look really nice but I probably won’t be staying there again
Will stay here again next year. My only complaint is that the speakers on the tv in room 205 didn’t work right. Everything else was fine for the price.
The most dirtiest hotel at a last min getaway! Looking through the pictures we figured $310 was a little steep for one night but thought from the pictures it was decent enough to stay! When we got here, they where ready for early check in at 12! It was great as we have 2 young kids. The owners gave us room 201 which was, the worst, I’d rather sleep on the street! There where feces all over the supposed cleaned room, The door didn’t shut, paper towel to stuff the peep hole, holes in the wall, dead bugs in the cabinets, rust, rust, rust, every where, very dark in every room to hide the filth, stains on anything you can think of, couches where the worst!! Hopefully, I can add photos I took plenty! I went to the desk the owners father RAJ came out nice guy, I told him the situation and he brought me to another room,(502) the only room that was left he said, but I was told room 201 was the last room, by the son? Any who, that one was better but still, Dirty, sheets stained with brown, blood red, smelled as urine was sprayed throughout everything, sheets smelled of as*, sweat which room service never came!! Stains,stains!! Sockets? Nothing charged usb wise worked! The same as room 201! That night we left out, came back everything was off 2 hours later! Things moved around!! Privacy breach!! Everyone who works there has a key!! Next morning went to beach,check out at 11, room was cleaned at 10:20 or earlier, stuff was thrown in the trash! No compensation!! Please,Do not stay here!!
Don’t plan on getting a refund if you aren’t happy. Was told we only had 30 minutes after check in to get a refund. By the time we got the luggage in the room and checked everything out it was well past 30 minutes. Granted, the did bring sheets to cover up the nasty couch and chairs for us. Also came and vacuumed and tried to get rid of the weird smell with odorizer. I mean, I guess that helped idk. Nothing in the room was functional, room hadn’t been cleaned before we checked in. AC leaked, pretty much flooded the balcony, couldn’t use half of the tiny balcony for the standing water. Stains all over the mattress, holes in the wall, lights out, couch and chair gross and covered with stains, coffee pot didn’t work, nor did the hair dryer. If you’re looking for a cheap place to stay, spend a few extra dollars and go somewhere else.
Fold in bed was broken, mattress was filthy, living chair filthy and bedroom door was off the hinges. My stay was better on the second and third floor previously, but they must don't care about any other floor after that.
Customer service, rooms were ocean view. That’s all
Located in Northeast Virginia Beach within a short walk of Virginia Beach Boardwalk, The Sun & Sand Resort is within a few miles (5 km) of other popular sights such as Sandbridge Beach. This 54-room hotel has in-room conveniences like balconies, refrigerators, and microwaves.
Guests can expect to find TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include balconies, refrigerators, and microwaves. Housekeeping is available on request.
Self parking is offered for USD 10 per stay. Front-desk staff are standing by 24/7 to assist with any requests.
The staff is is unfriendly, the whole place is in disrepair, the vents in the rooms are covered in thick filthy dust. Theres deteriorating walls crumbling with water damage. The elevators have smashed mirrors and messy paint and discoloration. The kitchen nook area had dirty tissues in the drawers. The people at the front desk never answer their phone. They literally sit there and ignore the ringing phone and let it ring and ring until it just stops. The front desk workers are rude and just sit there and text instead of assisting their customers. The room was super dirty and they only left us with a 3rd of a roll of toilet paper. Not to mention the shower still had a used bar of soap on the bath tub floor. Also parking is a nightmare. There are not enough spaces for the amount of rooms they have, and if you drive a truck dont stay here because its a nightmare trying to get in and out of the tiny 2nd story parking area. Also there is debris and trash from renovations all over the place. Its a wonderful location but the hotel itself was a total dump and severely lacking in cleanliness amenities and service. I will never stay here again unless it changes ownership and they do proper renovations and hire an attentive staff. This hotel makes my home town look bad. Very poor representation of Virginia Beach. DO NOT STAY AT THIS HOTEL YOU WILL REGRET IT.
Filthy establishment
Very unkept. Mold everywhere, urine smell in room, elevator stairwells. Polite employees mostly, but one girl wrote the wrong dates on parking pass- when I noticed and mentioned it the next day, the guy said “well you better bring it to me bc you were about to get towed”. Most outlets didn’t work, bathroom sink cold water side broken. Bathroom door had marks where it had been kicked in previously. Overall very nasty place.
Dear Renee, We are sorry to hear you had a bad experience with us. Your opinion is really important for us. We are working to do better for all our customers.
Based on the low price for a suite with ocean front views, I expected shabby, and was okay with that. What I didn't expect was the hot water tap in the bathroom not working, the cold water tap barely working or that nearly every lamp would be broken (the shades are almost falling off and can't be tightened. The furnishings are at least ten years past needing to be replaced. Not very clean. This place is needs total refurbishing, and the owners appear to be milking every last dime out of it and putting nothing back into it.
Dear Paul, thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
This was one of the worst hotels I've ever visited. The room was very dirty. The bathroom had serious water damage on the ceiling from the room above it flooding. The mattresses were wrapped in thick plastic underneath the sheets. The only positive was the ocean view. Everything else was below standard. I checked out early and went to another hotel. I don't recommend this property!
Check in clerk wasn’t friendly. When we got to our room, neither key worked, so I went back downstairs. I told her the keys didn’t work and she said “ok, so you need a new room?” I said that maybe she could re-scan the keys and the current room would be fine. She clicked the computer and gave me a new room number. Coffee maker didn’t work, plugs for USB’s didn’t work, and upon checkout, a different clerk asked me why we weren’t in the original room and why we needed a new room. They’ve done some renovations, but the property is very rundown, dirty carpet and ceilings.
Great price and was right on the beach. For the price condition of hotel is expected due to the frequency of guest. Parking is also available upon checkin and an extra parking may be purchased.
Thank you for staying with us. We appreciate your feedback.
thank you for staying with us