I had no bath cloths to bathe with . Rooms are basic . Terrible beds. Only thing good was the view.slowest 1 elevator ever. Will never ever stay or recommend to anyone......for $770 for 2 nights could of Ben ALLOT BETTER
Nothing in particular
Advertised that it was wheel chair accessible and it was not. Am fighting to get charges reversed on my card cause we could not stay there.
Room had not been properly cleaned. Pullout sofa had food in it (not crumbs). Also the room had bugs. Attempted to speak with management but we were told the manager was on vacation. We have photos and videos of everything stated in hopes of being contacted
We have stayed at this particular hotel many times over the years. The staff is always very friendly, they always greet you with a smile. It may need a few little tweeks such as better flushing toilets but all in all it was a great place to stay for the value and location. I would definitely stay there again. The only thing I would change is the elevator situation. There is only one....it is small and had some issues while we were there. But these things are to be expected......happens at many hotels. A big shout out to the staff though.....they were all great!!!!
Location is on point... but everything else is lack luster... I figured as much based on other reviews... but little things like a missing toilet paper holder, stained yellow marks on the white bed comforters, and a towel rack that fell out of the wall when I reached for a towel..just pointed out the neglect and lack of attention to detail, etc.
Marjac suites in va beach is run down and in need of remodeling. The rooms are filthy. The sofas need to be thrown out and replaced. I counted 3 roaches in my room. I went to front desk and they gave me bug spray. The shower curtain had mold on it. There is not enough light in the bathroom. The carpets are filthy.
The room was semi clean. The toilet quit working. The mattress on the sleeper sofa was stained really bad.
Too many problems to list. Rooms had many difficulties, mainly plumbing. House cleaning did bare minimum daily, mainly took care of bathroom. Stayed 3 nights and never changed bed linens even when asked. Didn’t vacuum room. Front desk staff was very helpful. Would not stay here again.
Worked out nicely for our little group, definitely a budget hotel but still fine for us. Only one elevator and it’s not that reliable so be ready for some stairs!
Staff and check in and check out was nice and courteous. Room was picked up and wiped down but not “clean”, found a loaf of bread and empty drinks under the pullout sofa, pull out sofa had dirty sand filled sheets and blankets on it. Carpet needs deep cleaned. The TV in the living room did not work and no one came to check it when called. The railing on the balcony is PVC and had a cracked fitting. Price and location were nice, would not take little kids again due to hygiene and safety.
When we got to our room there was poop on the sheets. They gave a heck of a time to switch rooms it was disgusting
The mattress on the bed is very nice. The frame is longer that the mattress and box spring and it sticks out from the bed. I cut my leg when I stayed in October, of this year. My recent stay in December hit the bed frame several times, but didn't break the skin this time, but my grandson 6 cut his leg when he walk by the bed frame. In the first room 411 the wall heater wasn't working in the bedroom and they gave us another room. The problem with room 213 in the bathroom the tub was dirty and stopped up and the sink the. The maintenance came and fix the sink, but the tub was still stopped up.
The location is the best at Virginia Beach. The hotel also has a front balcony open hallway that gives you a great view of the strip along with a private ocean view balcony. The suites are a great size. The room has been updated but our room had an electrical problem that was never fixed. A whole wall didnt have electricity and they just ran an extention cird from across the room. One of our family member's room had bedbugs and the response from the front desk was poor. Bedbugs happen at hotels but staff should be trained to deal with those that are in a room with them. The staff were unbothered qnd unproressional in this matter.
This is the second time we have stayed here. We love this place. Priced right and the staff is amazing. Perfect set up if you have kids since the bedroom is separate from the living room.
The view from the balcony is excellent and the size of the room is great. The customer service from the front desk staff was awful. The slow (VERY SLOW) elevator was almost unusable. Most people just use the steps. Not great for disabled people. The hallway noise was really unacceptable and most of the noise was the employees going up and down the hallway with trash cans and carts. The room was unacceptably unclean. We found a cup under the bed and a stuffed animal behind the safe. They don’t seem to have a vacuum cleaner on the property. Patio door curtains are tattered and in bad shape. The door to the room looked like it had recently been through war. :-(. This is not “typical” beach hotel acceptability or older motels. The hardwood floors are great! But, the carpet in the bedroom is not very clean. We wore shoes inside the room from start to finish. Our room wasn’t cleaned even once during a five day stay! It’s was really sad to see this hotel going down so quickly!
The receptionist was awesome.. never saw any professional receptionist like her.. she speaks Spanish and English and resolve all my questions and took a good care when my son was in front of her.. she was awesome
Located in Northeast Virginia Beach, Marjac Suites Virginia Beach Oceanfront is next to Virginia Beach Boardwalk and Pacific Avenue. The 60 rooms at this hotel include balconies, coffee makers, and flat-screen TVs.
Order from room service to satisfy your hunger without leaving your room.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, coffee makers, and free local calls are also standard.
At Marjac Suites Virginia Beach Oceanfront, guests have access to free WiFi in public areas, a seasonal outdoor pool, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready.
I had no bath cloths to bathe with . Rooms are basic . Terrible beds. Only thing good was the view.slowest 1 elevator ever. Will never ever stay or recommend to anyone......for $770 for 2 nights could of Ben ALLOT BETTER
Nothing in particular
Hello Haisam, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.
Advertised that it was wheel chair accessible and it was not. Am fighting to get charges reversed on my card cause we could not stay there.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Room had not been properly cleaned. Pullout sofa had food in it (not crumbs). Also the room had bugs. Attempted to speak with management but we were told the manager was on vacation. We have photos and videos of everything stated in hopes of being contacted
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
We have stayed at this particular hotel many times over the years. The staff is always very friendly, they always greet you with a smile. It may need a few little tweeks such as better flushing toilets but all in all it was a great place to stay for the value and location. I would definitely stay there again. The only thing I would change is the elevator situation. There is only one....it is small and had some issues while we were there. But these things are to be expected......happens at many hotels. A big shout out to the staff though.....they were all great!!!!
We’re glad that you loved staying with us at Marjac Suites. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Thank you for the great feed back and the staff are thankful for your review.
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
Location is on point... but everything else is lack luster... I figured as much based on other reviews... but little things like a missing toilet paper holder, stained yellow marks on the white bed comforters, and a towel rack that fell out of the wall when I reached for a towel..just pointed out the neglect and lack of attention to detail, etc.
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.
Marjac suites in va beach is run down and in need of remodeling. The rooms are filthy. The sofas need to be thrown out and replaced. I counted 3 roaches in my room. I went to front desk and they gave me bug spray. The shower curtain had mold on it. There is not enough light in the bathroom. The carpets are filthy.
Dear Traveler, Thank you for your review, We are sorry to hear you did not enjoy your stay. We want you to know that we will work much harder to prevent this from occurring. We greatly appreciate your feed back thanks.
Dear Guest, Thank you for your review, We are very pleased to you enjoyed your stay with us. It was a pleasure to be able to serve you and we hope to see you again soon thank you.
The room was semi clean. The toilet quit working. The mattress on the sleeper sofa was stained really bad.
Dear Scotti, Thank for your review, We are sorry to hear you did not enjoy your stay. We will work much more harder to fix and prevent this issue from occuring again. We thank you for your feed back thank you.
Hi, Michelle. We are devastated to learn that you were dissatisfied with your stay with us, which resulted in a low ranking. I'd like to apologize on behalf of our entire team for failing to meet your expectations. We hope to have another chance to persuade you to reconsider our hotel and services.