Courtyard Split-Level Queen Room
from $107
Valhalla Inn
3.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 23 reviews
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Recent guest reviews
I've stayed at the Valhalla 3 times since June 2017. The hotel is doing remodeling but our room this time was terrible. We were traveling with pets so requested a drive up queen with sofa bed as it is easier to use the sliding door to go out to potty. The door handle on the sliding door was missing on the inside. I contacted the front desk to ask if they could fashion something to use so we could get the door open more easily. They did nothing and I had to use 2 carabiner type clips in the bracket of the handle to function as a handle. The carpet was filthy and stained as was the upholstered chair. The AC unit did not function well and the filter was falling out the bottom. The arms in the desk chair were ripped. On check out I mentioned all these issues to the desk staff and the response was "yes, we just haven't remodeled it yet". I told them it is not a room that should be in current use for guests. It was disgusting. If I had not prepaid for the room we would have tried to find another place to stay. I dint know if I will use the Valhalla again even though it's being remodeled as I feel the staff couldn't have cared less about how their customer felt. I did not ask for a discount, just commented on how bad the room was.
Hotel staff were excellent and extremely helpful. I had several special requests and they accommodated quickly!! Rooms were very clean and nice. Definitely a 5 star hotel in my book!!
Always enjoyed this hotel. Unfortunately it is starting to show its age. Still my go to place none the less!
The Valhalla always provides great service and always meets my expectations. The sleeping rooms need updating otherwise could be a 4 plus star rating.
Hotel is close to everything we wanted to do in Thunder Bay. Very easy to find. Was very disappointed in the room since there was no table nor dresser. Just a desk chair and TV mounted on the way, which looked tacky with the cables dangling down the wall to the outlet. I didn't care for the hard wood floors, but my spouse liked the floors. He was also disappointed with not even a desk or table. And had to sit with his laptop on his lap in the chair as that was the closest outlet he could find. We did visit the lounge for a drink in the evening, which was nice and had friendly staff. And are breakfast at the Timbers restaurant on-site, also descent. But overall for the price of the room, would stay at a chain hotel next time. At least then we'd know what's in the room as the pictures and words state on the website.
Hotel was nice. We ate in the casual restaurant area and felt our waiter really didn't care much. Maybe he was having an off night.
the personnel were wonderful and helpful. I would be happy to return to this hotel at any future date I'll have in Thunder Bay.
The room we stayed in on the 5th floor, business, needs to be updated, mostly the furniture. The bathroom was so small that only one person could fit in it and only if they weren't too large in stature. Restaurant staff were excellent and very friendly.
The beds were super comfortable with a great cushy comforter and lots of pillows. The kids loved the pool! Also, they have good coffee and coffee maker in comparison to other hotels I've stayed at along with a large sized mini-fridge and microwave. I've heard the restaurants are very good but we didn't get a chance to try them. Like lots of hotels, it can be noisy if someone is in the hallway just outside your room.
Everything was fine, well run hotel, great restaurant on premises. While the property is not the newest, it is very well kept, and décor is to current taste.
Fairly nice hotel. Rooms are comfortable. Staff is pleasant and accommodating. Has a hip vibe. Although restaurant staff need to be friendlier and engaging and one of the bartenders is very rude. Have stayed here twice and both times she was difficult.
Hotel was good value. A must to see is the Terry Fox Memorial.
I enjoyed my stay. The room was very nice. Beautiful pool. Nice restaurant. easy access and the wifi works well.
Staff very friendly when checking in. Food was good. Bartender seemed a little aloof. Took my wife's order, gave it to her and then starting having a conversation with another patron with asking what I wanted.
Great place to stay. Clean and fresh room. A little expensive 75 cents to make a local call.
Very nice hotel, close to the airport and to shopping.
Stayed here to catch an early flight out of Thunder Bay. This hotel is close by the airport and has free shuttle. Some rooms are newly renovated and nice.
The Valhalla Inn had the freshest, cleanest air quality of ANY hotel I've ever stayed in- and I've stayed in many hundreds, if not thousands. Normally hotel stays are awful for me. As an allergy sufferer, I usually wake up with a swollen face and stuffed nose - even when I ask for feather-free pillows and no wool blankets. At the Valhalla, there was no smell of chemical cleaners or, the cursed, air "fresheners". There was no smell at all: Just the way it should be. Also, a major plus is all the rooms have openable windows so you don't need to have noisy fans going all the time. KUDOS TO THE VALHALLA INN. All other hotels should take note.
Room is big and clean. The bed is great. Only the price is little bit expensive.
The free breakfast didn't exsist, so be prepared for that(I wasn't) The hotel itself was decent at best, ask for a room on the second floor because the rooms have been refurbished. I am not a complainer by any means at any time, I just like a fair deal when your paying so much, My bill for two nights was $257.00 and there was no free breakfast as advertised and I found some long thick black hairs in the bathtub that grossed me out. Other then those couple things, it was a decent place to stay in thunder bay, because the hotel scene there pretty much sucks. good luck and remember your paying for no breakfast!
Guest reviews for Valhalla Inn
very disappointed
Everyone
I've stayed at the Valhalla 3 times since June 2017. The hotel is doing remodeling but our room this time was terrible. We were traveling with pets so requested a drive up queen with sofa bed as it is easier to use the sliding door to go out to potty. The door handle on the sliding door was missing on the inside. I contacted the front desk to ask if they could fashion something to use so we could get the door open more easily. They did nothing and I had to use 2 carabiner type clips in the bracket of the handle to function as a handle. The carpet was filthy and stained as was the upholstered chair. The AC unit did not function well and the filter was falling out the bottom. The arms in the desk chair were ripped. On check out I mentioned all these issues to the desk staff and the response was "yes, we just haven't remodeled it yet". I told them it is not a room that should be in current use for guests. It was disgusting. If I had not prepaid for the room we would have tried to find another place to stay. I dint know if I will use the Valhalla again even though it's being remodeled as I feel the staff couldn't have cared less about how their customer felt. I did not ask for a discount, just commented on how bad the room was.
excellent accommodations and staff
Everyone
Hotel staff were excellent and extremely helpful. I had several special requests and they accommodated quickly!! Rooms were very clean and nice. Definitely a 5 star hotel in my book!!
good but not what it used to be
Everyone
Always enjoyed this hotel. Unfortunately it is starting to show its age. Still my go to place none the less!
Review comment
Lauri responded on Feb 10, 2017
Lou, Thank you for choosing the Valhalla Inn for your recent visit and we appreciate being your choice of hotel. I am pleased to share that we are in the process of many updates and improvements. We look forward to seeing you again on your next visit to Thunder Bay. Lauri Hoskins Director of Sales
convenient
Everyone
The Valhalla always provides great service and always meets my expectations. The sleeping rooms need updating otherwise could be a 4 plus star rating.
Review comment
Lauri responded on Sep 26, 2016
Jane, Thank you for be a regular guest of the Valhalla Inn and taking the time to share your feedback. I am pleased to share that 3 of 5 floors of guestrooms have been renovated with plans underway for future updates. We look forward to seeing you again on your next visit to the area. Lauri Hoskins Director of Sales
convenience
Everyone
Hotel is close to everything we wanted to do in Thunder Bay. Very easy to find. Was very disappointed in the room since there was no table nor dresser. Just a desk chair and TV mounted on the way, which looked tacky with the cables dangling down the wall to the outlet. I didn't care for the hard wood floors, but my spouse liked the floors. He was also disappointed with not even a desk or table. And had to sit with his laptop on his lap in the chair as that was the closest outlet he could find. We did visit the lounge for a drink in the evening, which was nice and had friendly staff. And are breakfast at the Timbers restaurant on-site, also descent. But overall for the price of the room, would stay at a chain hotel next time. At least then we'd know what's in the room as the pictures and words state on the website.
Review comment
Lauri responded on Sep 15, 2016
Thank you for choosing the Valhalla Inn and taking the time to share feedback on our model rooms that are representative of upcoming renovations. As was outlined in the survey that was provided for your feedback at the time of your stay there were some pieces of furniture that had not yet arrived and we are pleased to share that those rooms do now include a desk and counter under the TV area. We do hope that you will reconsider staying with us again in the future. Lauri Hoskins Director of Sales
nice hotel
Everyone
Hotel was nice. We ate in the casual restaurant area and felt our waiter really didn't care much. Maybe he was having an off night.
Review comment
Lauri responded on Jan 1, 1970
Kim, Thank you for choosing the Valhalla Inn taking the time to share your comments. We are please that you enjoyed your time with us but do apologize the service in the restaurant did not meet your expectations and your comments have been shared with the team for their attention. We do hope that you will consider staying with us again in the future so that you can experience our true level of "Northern Hospitality". Lauri Hoskins Director of Sales
perfect place to stay in thunder bay
Singles
the personnel were wonderful and helpful. I would be happy to return to this hotel at any future date I'll have in Thunder Bay.
business floor stay
Couples
The room we stayed in on the 5th floor, business, needs to be updated, mostly the furniture. The bathroom was so small that only one person could fit in it and only if they weren't too large in stature. Restaurant staff were excellent and very friendly.
summer vacation
Families
The beds were super comfortable with a great cushy comforter and lots of pillows. The kids loved the pool! Also, they have good coffee and coffee maker in comparison to other hotels I've stayed at along with a large sized mini-fridge and microwave. I've heard the restaurants are very good but we didn't get a chance to try them. Like lots of hotels, it can be noisy if someone is in the hallway just outside your room.
nice hotel
Singles
Everything was fine, well run hotel, great restaurant on premises. While the property is not the newest, it is very well kept, and décor is to current taste.
Larry, Thank you for choosing the Valhalla Inn and taking the time to share your 5 Star Review. We look forward to welcoming you back on future visits to Thunder Bay. Lauri Hoskins Director of Sales