We choose the Comfort Inn for the name, thinking it would be a quality, budget hotel that would offer a clean place to sleep after HOURS on the road. We booked a pet friendly room online, upon arrival we were charged extra for pets - that charge was in the very small print that no one can read on their phones. I was okay with the pet charge but thought it was higher than most. We requested a main floor room and we were charged extra for that. The room itself was dark, dingy and dirty. The carpets smelled so bad....like old feet! We used a full can of Fabreeze and went for dinner. It was passable when we got back. We were up and gone early the next day. I mentioned it to the person on the desk at checkout. They responded by saying I should have come back to the desk. I asked why it wasn't noticed by their staff? Why would you have carpet in a pet-friendly room? Why would the cleaning crew not notice the smell in that room? Why is a main floor room an extra charge? Once we added the room charge, excessive pet charge, main floor charge we could have stayed a a much better hotel/motel than this. Very disappointed in that Comfort Inn.
All was fine. We encountered no problems. Breakfast service was also fine.
I enjoyed my stay at the Thunder Bay Comfort Inn. The location made it easy to make it to my appointment at the hospital, and it was close to restaurants. We enjoyed the hot breakfast, and the room was very clean and comfortable.
Located within 2 miles (3 km) of International Friendship Garden, Comfort Inn places you within a few miles (5 km) of Centennial Botanical Conservatory. This 80-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is offered each morning.
All 80 rooms feature microwaves, refrigerators, and free newspapers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, ironing boards, and desks are also available.
Comfort Inn features free WiFi in public areas, a 24-hour business center, and coffee in a common area. There's free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.
We choose the Comfort Inn for the name, thinking it would be a quality, budget hotel that would offer a clean place to sleep after HOURS on the road. We booked a pet friendly room online, upon arrival we were charged extra for pets - that charge was in the very small print that no one can read on their phones. I was okay with the pet charge but thought it was higher than most. We requested a main floor room and we were charged extra for that. The room itself was dark, dingy and dirty. The carpets smelled so bad....like old feet! We used a full can of Fabreeze and went for dinner. It was passable when we got back. We were up and gone early the next day. I mentioned it to the person on the desk at checkout. They responded by saying I should have come back to the desk. I asked why it wasn't noticed by their staff? Why would you have carpet in a pet-friendly room? Why would the cleaning crew not notice the smell in that room? Why is a main floor room an extra charge? Once we added the room charge, excessive pet charge, main floor charge we could have stayed a a much better hotel/motel than this. Very disappointed in that Comfort Inn.
All was fine. We encountered no problems. Breakfast service was also fine.
Thanks for your positive comments! We certainly appreciate it!
I enjoyed my stay at the Thunder Bay Comfort Inn. The location made it easy to make it to my appointment at the hospital, and it was close to restaurants. We enjoyed the hot breakfast, and the room was very clean and comfortable.
Thanks for your comments. I am sorry you were unaware of the additional charges noted our website. I have addressed your comments with our housekeeping team. We hope to welcome you again and provide a superior experience.