Comfort Inn East2.5 out of 5.0
Recent guest reviews
Our room had two double beds and lots of pillows the bed was comfortable upon was spacious for two of us, basic breakfast toast and cereal, fairly quiet location the staff was helpful. Price was average close to restaurants.
Stayed here twice. Once in April 2016 and again in September 2017. The hotel is well appointed, fridge, microwave, desk etc. The beds are comfortable and I found the rooms to be clean over all. It's well located and close to everything. Over all the hotel is decent. I did have an issue which unfortunately I can't over look. I reserved connecting rooms only to get to the hotel and discover I in fact didn't get connecting rooms which created an issue for me all three nights/days. Because the hotel was fully booked we were only able to get a connecting room on the final night of three. Thus required checking out of one completely and moving into another, a really pain. Despite the fact I was told the person who took the reservation had made a mistaken ZERO attempt to make things right were offered. At least you get a free dessert when a restaurant messes up a meal. It took me several phone calls and speaking to several different people till one finally agreed with me some compensation was due. Why I had to fight for it and it wasn't just offered is beyond me. The hotel admitted they had made a mistake but wasn't willing to do much about it. In the end the refund me one nights stay. I was satisfied with that but why I had to fight for it was simply a case of poor customer service in MY opinion. Would I stay at this hotel again, yes because it's clean and comfortable but I will most certainly go in hoping for better up front customer service if an issue arises.
I had a great experience while reserving the pet friendly room, the woman on the phone we so friendly and welcoming. I was looking forward to arriving after being on the road for 8 plus hours with a very vocal cat! When we arrived the front desk had only one employee and there was a bit of a wait. I was told that there was an additional 50.00 fee (which will be returned at check out if there is no broken blah blah blah...) I was not told on the phone that there would be an additional charge! This seemed very suspicious to me! Also when I got into the room the bed cover had (what looked like cat scratches) on the bed cover. I, at once took the bed cover to the front desk and showed the man at the desk that my pet did not make these scratches! He told me that I would not be charged for the scratches! The house keeping is very, very bad. I went into the bathroom and saw (with horror) a dirty tub, pubic hairs and soap stains in the tub! The toilet seat had to be wiped off due to a 'dirty toilet seat'. I have never seen this sort of dis respect for a room!. I am totally turned off and will never, ever stay in a comfort inn again. I would not recommend you stay at this location in Sudbury! It is not a happy night for me and my husband and my poor kitty!
This Comfort Inn is located across the street from two city maintained dog parks. Both parks are fenced with double gate entry. One park is for small dogs and the other from large dogs. It was great after a long drive to check-into a very clean room, walk across the street to the dog park and let them run. Truly an unexpected bonus. Breakfast was good and help get us on the road with a mug of hot coffee.
Our room was very clean, however when we turned on the fan in the bathroom it smelled of cigarette smoke. This hotel is supposed to be 100% smoke free and I have asthma which makes me very sensitive to air pollutants. We called down to the front desk, they were very apologetic and took $20 off our bill, but they couldn't move us to a different room because they were over booked. Otherwise, breakfast was good and the hotel is in a good location, just off the Kingsway.
Arrived Tuesday August 2nd on return from Ottawa. Should have kept driving. Most hotels were already booked. Upon check in, told that no discounts were offered ie CAA because if they were almost full to capacity and the owners wanted top dollar for available rooms. The computer check-in would not allow any discounts what so ever. Charged $139.99 night. Should have been $90. Told that this hotel is business orientated and does not cater to travelers. Most rooms occupied by construction workers. After check-in, was told there is no hot tub or pool. Our first assigned room had a bad smell to it and the tub drain did not work so transferred to second room. Wanted to look up google maps on hotel business/common computer station but this did not work. Two other people had locked the computer and passwords were required. The desk clerk was unable to find the password to unlock the computer. The complementary breakfast was very basic. The rooms were basic and comfortable but for the money, much better hotels are available. Would not recommend staying here. Leave this place for the construction workers. I am sure they did not have to pay $140 a night. Should have kept driving. Account #539167052
Stayed for one night at the Comfort Inn East in Sudbury. It is in a good location with stores and restaurants nearby. The parking lot is well lit and safe (for motorcycle trip). The desk clerk offered up parkimg by the front desk for extra safety. Rooms are clean and well appointed. The free breakfast is a good one...waffle maker! All in all I would steer my friends to this place and would stay there again.
The comfortable inn is Comfort Inn must try by traveller. The beds are cozy so with the pillows. The basic needs for a good sleepover is available for the couple. Lots of towels ,with free coffees,teas are good compliment.
We've had really NICE rooms at other Comfort Inns so expected this one to be similar. The king bed room was furnished with ONE reading lamp on one side while the other side of the bed is shoved up against a free standing wood closet, providing no light by which to read, etc. or place a glass of water, etc. I quickly saw where the closet could be positioned by the desk to allow room for a 2nd night stand but they don't seem to care. I was told it's a "corporate hotel"....i.e. in this case, filled with a lot of road construction workers who's bill is paid by the company employing them. Therefore no one complains about the $150 room charge. I did complain and the manager reduced the charge to $99.
Hotel was well-kept, the room however had a dirty microwave, dirty bathtub and shower (i washed it myself before going in) as there were hairs, soap stains and water marks through the wet rag the housekeepers ran accross. I found hairs under my pillow before going to bed. The receptionist who checked us in seemed annoyed to be asked any questions that went beyond her check-in routine, but the night shift man was polite and so was the lady preparing breakfast the next day. Cheerful woman. Also, the price was a little much. I work at a motel myself, and we paid for a single queen, the same price of a suite at my hotel.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- 24-hour business center
Comfort Inn East places you within 2 miles (3 km) of Adanac Ski Hill and New Sudbury Centre. This 81-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Cambrian College and Sudbury Theatre Centre are also close to this Sudbury hotel.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning.
The 81 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Ironing boards and desks are also standard.
Guests of Comfort Inn East enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include free newspapers, barbecue grills, and a fireplace in the lobby.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 104 reviews